Deck 2: Methods of Organizing, Troubleshooting, and Problem Solving

Question 1

Time management is the act of controlling the amount of time spent on a particular activity for the sake of improving productivity.

Answer 1

True

Question 2

Occupational risks from coworkers, such as welding or machining, that could affect the nearby workers should be considered when assigning a task to a worker.

Answer 2

True

Question 3

What is the first step to solving a technical problem?

A) List unknown variables
B) List assumptions
C) List what is given
D) State the problem

Answer 3

D

Question 4

During the _____ step or phase of troubleshooting, determine whether the problem described by the customer is the actual problem and not just a symptom.

A) gathering information
B) verifying the issue
C) looking for quick fixes
D) escalating the issue

Question 5

Assigning a task is nothing more than just telling someone what to do.

Question 6

When creating a diagram, the sketch should be _____ .

A) full of details
B) void of any unnecessary details
C) complex
D) computer-rendered

Question 7

Hazards in the workplace environment and special work situations, such as risks outside the normal work area are two things that should be considered for _____ .

A) assigning work to a worker
B) accepting responsibility for tasks
C) documenting completed tasks
D) looking for quick fixes to problems

Question 8

A weekly progress report should contain major findings.

Question 9

When solving a technical problem, _____ .

A) never assume details of the project before making calculations
B) use only details that can be verified at the time of the project
C) it is unnecessary to make any assumptions
D) it is necessary to assume some of the details of the project

Question 10

To accomplish work tasks, all you have to do is write out a to-do list, prioritize it by the order of importance and urgency, and then tackle it.

Question 11

If a quick fix does not resolve the issue, then you will need to _____ .

A) gather basic information
B) verify the issue
C) perform a more thorough diagnostics
D) escalate the issue to a manager

Question 12

During the _____ step or phase of troubleshooting, open questions should be used.

A) gathering information
B) verifying the issue
C) looking for quick fixes
D) escalating the issue

Question 13

Open questions are ones that can be answered with a "yes" or "no."

Question 14

Troubleshooting is a combination of art and science.

Question 15

The last step of solving a technical problem is _____ .

A) Check answers
B) List assumptions
C) Perform calculations
D) State functions performed

Question 16

The actual hours it took to complete a project or assigned task must be included in a weekly status report.

Question 17

On a weekly report, it is not necessary to include the estimated hours to complete a project.

Question 18

What part of the weekly progress documents the tasks accomplished during the previous week?

A) Work accomplished
B) Estimated hours to complete
C) Actual hours to complete
D) Major findings

Question 19

What part of the weekly progress report should contain issues that were encountered when a specific task was dealt with?

A) Work accomplished
B) Estimated hours to complete
C) Actual hours to complete
D) Major findings

Question 20

To successfully complete a project regardless of its complexity or nature, it must first be divided into tasks that can be assigned and the results measured.