Deck 20: Business Management Procedures

Question 1

The body of the letter indicates

A) from whom the letter came
B) the nature of the correspondence
C) to whom the letter goes
D) the person who typed the letter

Answer 1

the nature of the correspondence

Question 2

The style of letter when all divisions are at the left margin is the

A) block style
B) modified style
C) memo style
D) postcard style

Answer 2

block style

Question 3

Written communication in the dental offices includes a variety of mailing options.

Answer 3

True

Question 4

Morals are rules and standards of conduct set forth by the profession.

Question 5

The purpose of a confirmation call is to

A) determine if a product is available
B) arrange payment for an outstanding statement
C) verify an upcoming appointment
D) place a supply order

Question 6

Dental offices will never be able to convert to a paperless office management system.

Question 7

Patient records are legal documents.

Question 9

Electronic mail can include e-mail and facsimile (fax) items.

Question 10

The purpose of a conference call is to

A) verify an appointment
B) set up a conference
C) allow people at different locations to be a part of the conversation
D) arrange payment for an outstanding statement

Question 11

Incoming calls and outgoing calls are part of the communication in the dental office.

Question 12

The difference between an answering machine and an answering service is the answering service

A) takes messages
B) routes calls
C) gives information
D) is not answered by a device

Question 13

An out card is used to

A) indicate that the staff is out of the office
B) gather outside information about a patient
C) indicate that a file folder has been removed from a file cabinet
D) indicate that a bill is overdue

Question 16

The purpose of the reference initials is to

A) indicate the recipient
B) open the letter with a nice greeting
C) close the letter with a nice ending
D) indicate the sender and preparer

Question 17

A numerical filing system is best used

A) with practices having branch offices
B) for study models
C) for recall appointments
D) for inventory scheduling

Question 18

HIPAA does not apply to electronic means of communication.

Question 19

For insurance claims, each division of dentistry is given a class number and all treatment plans in that division are given a specific number in that class.

Question 20

A chronological filing system is filed by

A) numbers
B) location
C) subject
D) date of occurrence