Deck 5: The Manageremployee Relationship

Question 1

Management in the majority of health care organizations must be primarily production-centered.

Answer 1

False

Question 2

The people-centered manager must primarily focus on in getting the necessary work done through the efforts of people.

Answer 2

True

Question 3

Managers in some health care departments must necessarily address the needs of employees of greatly varying education and capabilities.

Answer 3

True

Question 4

A participative management style that involves soliciting employee input is applicable only to a department's more educated and sophisticated staff.

Question 5

In a people-centered management environment, it is primarily the willingness of employees to work that maintains output.

Question 6

Most department of a modern health care provider organization require strong production-centered management.

Question 7

As far as a department manager's visibility and availability to employees are concerned, it is the employees' perception that prevails rather than the manager's actual visibility and availability.

Question 8

As early on as possible every newly appointed or newly hired department manager should initially advise all employees that "the door is always open."

Question 9

It is strongly recommended that all managers describe their management styles in detail to their employees so the employees will know what to expect.

Question 10

The most effective managers invest considerable effort in developing a one-to-one relationship with each employee.

Question 11

Why is every manager a manager of human resources, even if that is not in the primary job description of a particular manager?

A) The manager's principal task is getting things done through people, so the people are the primary resources that are managed.
B) Every department manager must be knowledgeable of all HR activities.
C) Each manager is able to address all HR issues with the department's employees.
D) Each manager is intimately involved in hiring, directing, and disciplining.

Question 12

To what does does the phrase "heterogeneous work group" refer?

A) A departmental team or other group of workers who are all in the same skill category or pay grade.
B) A group of workers all of whom require constant supervision.
C) A group composed of a number of differing backgrounds and different levels of education and skill.
D) A group composed largely of technical or professional employees.

Question 13

When is people-centered management appropriate, or even essential, for efficient operation?

A) Most jobs are repetitive and routine, requiring the workers to follow the same few specific steps.
B) The primary concern of the manager is to turn out a predetermined number of product units each day.
C) All of the group's workers are assigned to specific fixed work stations.
D) Tasks are irregular and varied and output scheduling is difficult.

Question 14

Why is a department manager's visibility and availability to employees important?

A) It is necessary for the manager to be able to watch over the employees most of the time.
B) This allows employees to feel that answers or assistance are readily available when needed.
C) The manager must be on hand should an emergency arise.
D) This demonstrates to the employees that the manager wishes to ensure that nothing goes wrong.

Question 15

Maintaining a genuine open-door policy is easier for a first-line manager than for a higher-level manager because:

A) The first-line manager has human resources to call upon for difficult questions.
B) The higher-level manager must remain aware of the risk of undermining managers who are lower in the chain of command.
C) The first-line manager can control the issue of who does or does not access the "open door."
D) The first-line manager always has more time available for employee contacts than does the higher-level manager.

Question 16

What are often the principal consequences of the department manager's lack of visibility and availability?

Question 17

What, if anything, might be wrong with the practice of describing one's management style to the employees?

Question 18

What is most likely the principal weakness in a first-line manager's tendency to "face upward" in the organization, focusing primarily on higher management?

Question 19

What is the most important factor in ensuring a smooth running, efficient operation in a people-centered working environment?

Question 20

During times when there is no shortage of job seekers in the market, why might employee turnover not receive the full attention it deserves?