Deck 4: Human Resource Activities and Managers

Question 1

Essentially all of the tasks that may be performed found within a given HR department relate to some aspect of acquiring, maintaining, retaining, or separating employees.

Answer 1

True

Question 2

It is unnecessary for department managers to be knowledgeable of compensation practices as long as there is a capable HR department in the organization.

Answer 2

False

Question 3

In many cases, much of a health care organization's training and development activities are centralized in human resources.

Answer 3

True

Question 4

Affirmative Action programs must be an active concern of all HR managers and practitioners.

Question 5

An employee assistance program (EAP) should help employees in addressing personal problems that can affect work performance.

Question 6

Outsourcing refers to the procurement of reengineering service from a specialized consultant.

Question 7

The development and placement of employment advertising may be grouped under the heading of "maintaining employees."

Question 8

A health care organization's employee pension fund is ordinarily managed by an outside specialist rather than by the organization's HR department.

Question 9

It is essential that department managers be highly familiar with all provisions of the organization's benefits plans.

Question 10

Many human resource managers believe that most health care workers are primarily motivated by material rewards.

Question 11

Which three employee-related activities are most clearly lined with a typical human resources department?

A) Recruitment, compensation and benefits, and labor relations
B) Compensation and benefits, training and development, and employee relations
C) Recruitment, compensation and benefits, and employee relations
D) Recruitment, compensation and benefits, and risk management

Question 12

What can an employee assistance program (EAP) be utilized to do?

A) Help employees specifically address problems of productivity and quality of work
B) Force an employee to seek assistance as a condition of continued employment
C) Require and employee to reveal pertinent personal information to management
D) Increase retirement compensation by using matching funds

Question 13

Why was the payroll office, once a constant feature of HR departments, was removed from HR?

A) Payroll became too much work for the human resource staff.
B) Human resources lost a political struggle with the finance department for the control of the payroll activity.
C) It was seen as more efficient to have payroll done by an outside service.
D) The most applicable knowledge and expertise became centered in activities having to do with accounting and finance.

Question 14

Why may outsourcing of some particular task or activity may be undertaken?

A) The specific skills required to perform it are obsolete.
B) There is cost neutrality in outsourcing.
C) The existing staff do not have sufficient time to perform it adequately.
D) It occurs too often to justify permanent staff doing it.

Question 15

What must a department manager do concerning the organization's compensation and benefits programs?

A) Faithfully avoid addressing compensation and benefits issues and refer all related inquiries to the HR department
B) Be sufficiently conversant with compensation and benefits issues to address routine questions
C) Be completely conversant with his or her own scales and plans but refer all employee questions to HR
D) Become intimately familiar with benefits plans but leave compensation issues to human resources personnel

Question 16

Why is it the preferred practice to have an employee assistance program (EAP) administered by an outside service?

Question 17

Why should a department manager be conversationally familiar with the major features of the organization's benefits plans?

Question 18

In organizations, why do some employees never call upon human resources with their questions, problems, and needs?

Question 19

What most likely remains the most visible, and often still the most time-consuming, human resources activity in most organizations?

Question 20

What are most likely the principal characteristics of the broad credibility gap that sometimes exists between human resources and the management and staffs of other departments?