Deck 10: Exploring Group Dynamics and Norms in Interdisciplinary Healthcare Teams

Question 1

-The administrators on the geriatric unit of University X Healthcare System have a problem. The number of falls on the inpatient unit has increased over the past quarter by 25%. To address this issue, the administration has invited representatives from the medical group, nursing, physical therapy, occupational therapy, and social work to meet and develop an action plan. A representative from each of the invited disciplines has accepted. The first meeting is about to begin.
I would define this collection of disciplines from the University X Healthcare System as a group.

Answer 1

False

Question 2

The administrators on the geriatric unit of University X Healthcare System have a problem. The number of falls on the inpatient unit has increased over the past quarter by 25%. To address this issue, the administration has invited representatives from the medical group, nursing, physical therapy, occupational therapy, and social work to meet and develop an action plan. A representative from each of the invited disciplines has accepted. The first meeting is about to begin.
To distinguish a group from a random collection of people the members must:

A) Have common interests and goals.
B) Have regular patterns of interaction.
C) Exert influence among the members.
D) All of the answers.

Answer 2

D

Question 3

The administrators on the geriatric unit of University X Healthcare System have a problem. The number of falls on the inpatient unit has increased over the past quarter by 25%. To address this issue, the administration has invited representatives from the medical group, nursing, physical therapy, occupational therapy, and social work to meet and develop an action plan. A representative from each of the invited disciplines has accepted. The first meeting is about to begin.
An example of a group is:

A) Three university students collecting data for a research project.
B) A committee designing staging for a play.
C) Parents playing with their children at a community playground.
D) Employees working at the drive through in a fast food restaurant.

Answer 3

C

Question 4

The administrators on the geriatric unit of University X Healthcare System have a problem. The number of falls on the inpatient unit has increased over the past quarter by 25%. To address this issue, the administration has invited representatives from the medical group, nursing, physical therapy, occupational therapy, and social work to meet and develop an action plan. A representative from each of the invited disciplines has accepted. The first meeting is about to begin.
I would classify this collection of disciplines from the University X Healthcare System as a team.

Question 5

The administrators on the geriatric unit of University X Healthcare System have a problem. The number of falls on the inpatient unit has increased over the past quarter by 25%. To address this issue, the administration has invited representatives from the medical group, nursing, physical therapy, occupational therapy, and social work to meet and develop an action plan. A representative from each of the invited disciplines has accepted. The first meeting is about to begin.
Members of a team must work together to achieve a common agreed upon goal or outcome.

Question 6

You are examining the workings of a University X Healthcare System committee that is charged with developing and implementing an action plan designed to reduce the number of falls on the geriatric unit. University X Healthcare System is concerned because it is proud of its' mission and reputation for quality care. The organization is committed to provide the time and resources to solve this problem. You are looking through the lens of your knowledge of systems theory. Administration has assembled a variety of disciplines (medicine, nursing, social work, physical therapy, occupational therapy and pharmacy).
You feel that administration of University X Healthcare System has made a good decision assembling a number of disciplines to address this issue because according to systems theory:

A) A team cannot be understood without the organizational context in which it exists
B) All social systems are integrated wholes.
C) An individual member of a team cannot be fully understood in isolation from the team.
D) All of the answers

Question 7

You are examining the workings of a University X Healthcare System committee that is charged with developing and implementing an action plan designed to reduce the number of falls on the geriatric unit. University X Healthcare System is concerned because it is proud of its' mission and reputation for quality care. The organization is committed to provide the time and resources to solve this problem. You are looking through the lens of your knowledge of systems theory. Administration has assembled a variety of disciplines (medicine, nursing, social work, physical therapy, occupational therapy and pharmacy).
You feel that the organization represented by University X Healthcare System is a complex, adaptive systemthat lends itself to being examined through systems theory because:

A) Healthcare systems are dependent on a variety of third party payers with different regulations.
B) Healthcare systems are traditionally comprised of many stakeholders who compete for limited resources.
C) Healthcare organizations are typically non- linear, open to the environment, self- organizing and evolving.
D) None of the answers.

Question 8

You are examining the workings of a University X Healthcare System committee that is charged with developing and implementing an action plan designed to reduce the number of falls on the geriatric unit. University X Healthcare System is concerned because it is proud of its' mission and reputation for quality care. The organization is committed to provide the time and resources to solve this problem. You are looking through the lens of your knowledge of systems theory. Administration has assembled a variety of disciplines (medicine, nursing, social work, physical therapy, occupational therapy and pharmacy).
During the first committee meeting, each of the disciplines shares their departmental policies and procedures for fall prevention. The information provided by these sources is an example of:

A) Input
B) Throughput
C) Output
D) None of the answers

Question 9

You are examining the workings of a University X Healthcare System committee that is charged with developing and implementing an action plan designed to reduce the number of falls on the geriatric unit. University X Healthcare System is concerned because it is proud of its' mission and reputation for quality care. The organization is committed to provide the time and resources to solve this problem. You are looking through the lens of your knowledge of systems theory. Administration has assembled a variety of disciplines (medicine, nursing, social work, physical therapy, occupational therapy and pharmacy).
The implementation of a new action plan and fall reduction program on the geriatric unity at University X Healthcare System is an example of :

A) Input
B) Throughput
C) Output
D) None of the answers

Question 10

You are examining the workings of a University X Healthcare System committee that is charged with developing and implementing an action plan designed to reduce the number of falls on the geriatric unit. University X Healthcare System is concerned because it is proud of its' mission and reputation for quality care. The organization is committed to provide the time and resources to solve this problem. You are looking through the lens of your knowledge of systems theory. Administration has assembled a variety of disciplines (medicine, nursing, social work, physical therapy, occupational therapy and pharmacy).
As a result of the newly implemented fall reduction program, the number of falls on the geriatric unit at University X Healthcare System has declined by 20%. This is an example of:

A) Throughput
B) Input
C) Output
D) None of the answers

Question 11

Dr. M. is the designated leader of an interprofessional healthcare team. He has identified "becoming a successful agent for change in the organization" as one of his professional development goals.
Systems theory proposes that to be successful, Dr. M. must focus on the individual, interpersonal, group, organizational and community level of the system.

Question 12

Dr. M. is the designated leader of an interprofessional healthcare team. He has identified "becoming a successful agent for change in the organization" as one of his professional development goals.
With one member of the team Dr. M. determines that he needs to intervene at the individual level. He decides to:

A) Focus on the team member's behaviors, perceptions and emotions.
B) Focus on the organizational culture.
C) Focus on the team goals, tasks and roles.
D) All of the answers.

Question 13

Dr. M. is the designated leader of an interprofessional healthcare team. He has identified "becoming a successful agent for change in the organization" as one of his professional development goals.
Conflict has emerged on the team and the emotions are impeding progress. Dr. M. intervenes personally with conflict management, and mediation. He also arranges for the team to undergo conflict resolution training. Dr. M. is utilizing his knowledge of systems theory to intervene at:

A) The individual level of the system
B) The interpersonal level of the system
C) The group level of the system
D) The organizational level of the system

Question 14

Dr. M. is the designated leader of an interprofessional healthcare team. He has identified "becoming a successful agent for change in the organization" as one of his professional development goals.
Conflict in the team is resolved. Dr. M. moves to intervene at the group level of systems theory by:

A) Clarifying the nature of individual contributions.
B) Clarifying the group's purpose
C) Facilitating behaviors that will foster goal attainment
D) All of the answers

Question 15

Dr. M. is the designated leader of an interprofessional healthcare team. He has identified "becoming a successful agent for change in the organization" as one of his professional development goals.
Dr) M. has facilitated positive change and is congratulated by University X Healthcare System. Dr. M. framed his challenges using VUCA as an acronym for the complex world of healthcare. It means:

A) Vision, unity, compassion, agility
B) Value, understanding, collaboration, amity
C) Volatile, uncertain, complex, ambiguous
D) Variable, underfunded, complicated, ambitious

Question 16

You have been chosen to be a member of an interdisciplinary team that was formed to address a problem. There has been a decline in patient satisfaction in a hand rehabilitation clinic at University X Healthcare System. In the past, this clinic had been highly regarded. To add to the dilemma, a competitive institution just announced the opening of a hand rehabilitation clinic. You are familiar and experienced with groups and group process. At the first meeting you orient yourself to the other members of the group and begin to get a "feel" for the group process.
From a combination of your study of group process and experience you know that all groups demonstrate consistent patterns of member, leader and group behaviors as they relate to the acquisition of roles, the assumption of and response to authority, norm development and communication patterns.

Question 17

You have been chosen to be a member of an interdisciplinary team that was formed to address a problem. There has been a decline in patient satisfaction in a hand rehabilitation clinic at University X Healthcare System. In the past, this clinic had been highly regarded. To add to the dilemma, a competitive institution just announced the opening of a hand rehabilitation clinic. You are familiar and experienced with groups and group process. At the first meeting you orient yourself to the other members of the group and begin to get a "feel" for the group process.
By observing and asking yourself how each member behaves in the group you can gain understanding of what level of system in the group life?

A) Member
B) Group
C) Environment
D) Comprehensive system

Question 18

You have been chosen to be a member of an interdisciplinary team that was formed to address a problem. There has been a decline in patient satisfaction in a hand rehabilitation clinic at University X Healthcare System. In the past, this clinic had been highly regarded. To add to the dilemma, a competitive institution just announced the opening of a hand rehabilitation clinic. You are familiar and experienced with groups and group process. At the first meeting you orient yourself to the other members of the group and begin to get a "feel" for the group process.
By asking what the explicit/tacit rules are for behavior in the group you can gain understanding of what level of system in the group life?

A) Member
B) Group
C) Environment
D) Comprehensive system

Question 19

You have been chosen to be a member of an interdisciplinary team that was formed to address a problem. There has been a decline in patient satisfaction in a hand rehabilitation clinic at University X Healthcare System. In the past, this clinic had been highly regarded. To add to the dilemma, a competitive institution just announced the opening of a hand rehabilitation clinic. You are familiar and experienced with groups and group process. At the first meeting you orient yourself to the other members of the group and begin to get a "feel" for the group process.
By asking how much time the group plans to spend together (and confirming the time by experience) you can gain understanding of what level of system in the group life?

A) Member
B) Group
C) Environment
D) Comprehensive system

Question 20

You have been chosen to be a member of an interdisciplinary team that was formed to address a problem. There has been a decline in patient satisfaction in a hand rehabilitation clinic at University X Healthcare System. In the past, this clinic had been highly regarded. To add to the dilemma, a competitive institution just announced the opening of a hand rehabilitation clinic. You are familiar and experienced with groups and group process. At the first meeting you orient yourself to the other members of the group and begin to get a "feel" for the group process.
The group leader pulls you aside and expresses concern that the unconscious aspects of the group are interfering with the real work.What is your best response?

A) You agree that the unconscious aspects of a group are problematic but they will subside over time. The leader should ignore them.
B) You agree that the unconscious aspects of a group are problematic. The leader should actively work to eliminate them.
C) You inform the leader that the best way to deal with the unconscious aspects of a group are to make all members aware that they are a problem and have the membership vote on a course of action.
D) You inform the leader that the unconscious aspects of a group are the ways that membership and leadership deal with the anxiety and polarity of being an individual and being part of a collective team. Recognizing this natural aspect of group life facilitates constructive action.

Question 21

It is Friday afternoon and you are heading home for the weekend. Today was the last meeting of a 7 member interdisciplinary team that you were a part of. The team met for several months. The task that the team faced was a huge project of downsizing 4 inpatient hospital units. The goal was to consolidate 4 units into 2 without compromising patient care, staff morale or revenue. You did it! You were successful and the team was recognized and rewarded by the University X Healthcare System. You now take the time to reflect on the process, the ups and downs and challenges that brought you and your team members this degree of success. Now that the task is accomplished, you can reflect on your experience and apply your knowledge of group process.
Some meetings were very contentious! Representatives from each of the four units came to the meetings determined that their unit would not only survive the downsizing but would continue to do "business as usual". It is clear to you now that, according to Tuckman, the group was exhibiting what stage of development?

A) Forming
B) Storming
C) Norming
D) Performing

Question 22

It is Friday afternoon and you are heading home for the weekend. Today was the last meeting of a 7 member interdisciplinary team that you were a part of. The team met for several months. The task that the team faced was a huge project of downsizing 4 inpatient hospital units. The goal was to consolidate 4 units into 2 without compromising patient care, staff morale or revenue. You did it! You were successful and the team was recognized and rewarded by the University X Healthcare System. You now take the time to reflect on the process, the ups and downs and challenges that brought you and your team members this degree of success. Now that the task is accomplished, you can reflect on your experience and apply your knowledge of group process.
During the first few meetings, things seemed very calm and group members attempted to discover acceptable behaviors according to the leader and other group members. It is clear to you now that, according to Tuckman, the group was exhibiting what stage of development?

A) Forming
B) Storming
C) Norming
D) Performing

Question 23

It is Friday afternoon and you are heading home for the weekend. Today was the last meeting of a 7 member interdisciplinary team that you were a part of. The team met for several months. The task that the team faced was a huge project of downsizing 4 inpatient hospital units. The goal was to consolidate 4 units into 2 without compromising patient care, staff morale or revenue. You did it! You were successful and the team was recognized and rewarded by the University X Healthcare System. You now take the time to reflect on the process, the ups and downs and challenges that brought you and your team members this degree of success. Now that the task is accomplished, you can reflect on your experience and apply your knowledge of group process.
Finally, group members were focused on getting the task done and related to each other in ways that allowed 4 inpatient hospital units to be consolidated in to 2 units without compromising patient care, staff morale or revenue. It is clear to you now that, according to Tuckman, the group was exhibiting what stage of development?

A) Forming
B) Storming
C) Norming
D) Performing

Question 24

It is Friday afternoon and you are heading home for the weekend. Today was the last meeting of a 7 member interdisciplinary team that you were a part of. The team met for several months. The task that the team faced was a huge project of downsizing 4 inpatient hospital units. The goal was to consolidate 4 units into 2 without compromising patient care, staff morale or revenue. You did it! You were successful and the team was recognized and rewarded by the University X Healthcare System. You now take the time to reflect on the process, the ups and downs and challenges that brought you and your team members this degree of success. Now that the task is accomplished, you can reflect on your experience and apply your knowledge of group process.
You ask yourself if the size of your group was a factor in it's success. According to research, the most productive group consists of:

A) 2 members.
B) 4 members.
C) 11 members.
D) 7 members.

Question 25

It is Friday afternoon and you are heading home for the weekend. Today was the last meeting of a 7 member interdisciplinary team that you were a part of. The team met for several months. The task that the team faced was a huge project of downsizing 4 inpatient hospital units. The goal was to consolidate 4 units into 2 without compromising patient care, staff morale or revenue. You did it! You were successful and the team was recognized and rewarded by the University X Healthcare System. You now take the time to reflect on the process, the ups and downs and challenges that brought you and your team members this degree of success. Now that the task is accomplished, you can reflect on your experience and apply your knowledge of group process.
You question whether the process took too long. You recall reading research that reported that groups develop and move through stages quickly with the average group taking 2 -3 weeks to achieve the highest level of development.

Question 26

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. It has been a while since you have led or been a team member at the administrative level. To prepare, you review current information on group norms.
Your review includes foundational concepts such as group norms are:

A) Agreed upon standards of behavior.
B) Rules that a group uses to identify standards of performance.
C) Rules that groups use to distinguish appropriate from inappropriate behaviors.
D) All of the answers.

Question 27

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. It has been a while since you have led or been a team member at the administrative level. To prepare, you review current information on group norms.
You are not afraid of the group making mistakes because you understand that any group that is part of a progressive organization may process an error in judgement or action as a teachable moment and use the error as an opportunity for open discussion, and team based problem solving.

Question 28

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. It has been a while since you have led or been a team member at the administrative level. To prepare, you review current information on group norms.
You may be facing a challenge. The development of norms in healthcare organizations may be made more difficult because members of an interdisciplinary group represent:

A) Similarities in professional identity and domains of concern and power and differences in accountability.
B) Differences in professional identity, domains of concern, power, and accountability.
C) Similarities in domains of concern and power and differences in professional identity and accountability.
D) Similarities in accountability and professional identity and differences in domain of concern and power.

Question 29

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. It has been a while since you have led or been a team member at the administrative level. To prepare, you review current information on group norms.
You understand that on an interprofessional healthcare team, collaborative behavior may be facilitated by:

A) Interprofessional conflict avoidance.
B) Underlying trust.
C) High levels of understanding.
D) All of the answers.

Question 30

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. It has been a while since you have led or been a team member at the administrative level. To prepare, you review current information on group norms.
As the leader, it is crucial that you understand that on an interprofessional heath care team the norms or ground rules:

A) Are developed and imposed by the administration.
B) Are tailored to each individual profession represented on the team.
C) Are collectively constructed by team members.
D) Are consistent for groups across the organization.

Question 31

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. After the first meeting it becomes apparent that members of the team have varied communication styles. Specifically, Jayne from nursing is action -oriented, John from physical therapy is people-oriented, Maria from social work is process-oriented and Fred from medicine is idea-oriented. You reflect on the best way to communicate with each one to ensure that the team is able to achieve successful re-accreditation for the organization.
Fred, the idea-oriented physician, constantly interjects facts into the discussion that he has read and relates accounts from his colleagues that recently received positive accreditation reports. You determine that the best strategy to use in communicating with Fred is:

A) To stress the relationship between the task and the people concerned.
B) Not to become impatient when he goes off on a tangent.
C) To state your best recommendation.
D) To present your thoughts in a logical manner.

Question 32

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. After the first meeting it becomes apparent that members of the team have varied communication styles. Specifically, Jayne from nursing is action -oriented, John from physical therapy is people-oriented, Maria from social work is process-oriented and Fred from medicine is idea-oriented. You reflect on the best way to communicate with each one to ensure that the team is able to achieve successful re-accreditation for the organization.
Jayne, the action oriented nurse, wants to move forward toward a process and solution. You determine that the best strategy to use in communicating with Jayne is:

A) To stress the relationship between the task and the people concerned.
B) Not to become impatient when Fred goes off on a tangent.
C) To state your best recommendation.
D) To present your thoughts in a logical manner.

Question 33

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. After the first meeting it becomes apparent that members of the team have varied communication styles. Specifically, Jayne from nursing is action -oriented, John from physical therapy is people-oriented, Maria from social work is process-oriented and Fred from medicine is idea-oriented. You reflect on the best way to communicate with each one to ensure that the team is able to achieve successful re-accreditation for the organization.
Jim, the people-oriented physical therapist, is keenly interested in other members of the team. You determine that the best strategy to use in communicating with Jim is:

A) To stress the relationship between the task and the people concerned.
B) Not to become impatient when Fred goes off on a tangent.
C) To state your best recommendation.
D) To present your thoughts in a logical manner.

Question 34

You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. After the first meeting it becomes apparent that members of the team have varied communication styles. Specifically, Jayne from nursing is action -oriented, John from physical therapy is people-oriented, Maria from social work is process-oriented and Fred from medicine is idea-oriented. You reflect on the best way to communicate with each one to ensure that the team is able to achieve successful re-accreditation for the organization.
Maria, the process-oriented social worker, engages in meaningful dialog with each team member and tries to organize and summarize ideas. You determine that the best strategy to use in communicating with Maria is:

A) To stress the relationship between the task and the people concerned.
B) Not to become impatient when Fred goes off on a tangent.
C) To state your best recommendation.
D) To present your thoughts in a logical manner.

Question 35

You have been appointed to an interdisciplinary team charged to work with a team of architects and designers to re-design the waiting area in the outpatient clinic of the University X Healthcare System. Members of this team include professions and disciplines that you have not worked with in the past i.e. architects and designers. Community members and former patients are also part of the team. You have made a commitment to be the 'best' team member you can be and have chosen to use the Johari window to identify and improve your relationships within the group.
Which quadrant of the Johari window represents information known by you but you but not shared with others?

A) Quadrant 1 (open/free area).
B) Quadrant 2 (blind area).
C) Quadrant 3 (hidden area).
D) Quadrant 4 (unknown area).

Question 36

You have been appointed to an interdisciplinary team charged to work with a team of architects and designers to re-design the waiting area in the outpatient clinic of the University X Healthcare System. Members of this team include professions and disciplines that you have not worked with in the past i.e. architects and designers. Community members and former patients are also part of the team. You have made a commitment to be the 'best' team member you can be and have chosen to use the Johari window to identify and improve your relationships within the group.
Which quadrant of the Johari window represents information not known by you or others?

A) Quadrant 1 (open/free area).
B) Quadrant 2 (blind area).
C) Quadrant 3 (hidden area).
D) Quadrant 4 (unknown area).

Question 37

You have been appointed to an interdisciplinary team charged to work with a team of architects and designers to re-design the waiting area in the outpatient clinic of the University X Healthcare System. Members of this team include professions and disciplines that you have not worked with in the past i.e. architects and designers. Community members and former patients are also part of the team. You have made a commitment to be the 'best' team member you can be and have chosen to use the Johari window to identify and improve your relationships within the group.
Which quadrant of the Johari window represents information that is known by you and others?

A) Quadrant 1 (open/free area).
B) Quadrant 2 (blind area).
C) Quadrant 3 (hidden area).
D) Quadrant 4 (unknown area).

Question 38

You have been appointed to an interdisciplinary team charged to work with a team of architects and designers to re-design the waiting area in the outpatient clinic of the University X Healthcare System. Members of this team include professions and disciplines that you have not worked with in the past i.e. architects and designers. Community members and former patients are also part of the team. You have made a commitment to be the 'best' team member you can be and have chosen to use the Johari window to identify and improve your relationships within the group.
Which quadrant of the Johari window represents information that is known by others but not by you?

A) Quadrant 1 (open/free area).
B) Quadrant 2 (blind area).
C) Quadrant 3 (hidden area).
D) Quadrant 4 (unknown area).

Question 39

You have been appointed to an interdisciplinary team charged to work with a team of architects and designers to re-design the waiting area in the outpatient clinic of the University X Healthcare System. Members of this team include professions and disciplines that you have not worked with in the past i.e. architects and designers. Community members and former patients are also part of the team. You have made a commitment to be the 'best' team member you can be and have chosen to use the Johari window to identify and improve your relationships within the group.
The Johari window can also be used to examine groups. In this newly formed group you would expect the Johari window would have a large open/free area.

Question 40

You have been appointed to an interdisciplinary team charged to work with a team of architects and designers to re-design the waiting area in the outpatient clinic of the University X Healthcare System. Members of this team include professions and disciplines that you have not worked with in the past i.e. architects and designers. Community members and former patients are also part of the team. You have made a commitment to be the 'best' team member you can be and have chosen to use the Johari window to identify and improve your relationships within the group.
As the group matures, you look forward to working with other team members to increase the size of the open/free area.

Question 41

You are consultant who specializes in working with healthcare systems to develop leadership skills in employees at all levels. You have been hired by University X Healthcare System. To prepare for the first session you are designing a power point and developing some discussion questions. The session will cover perspectives on leadership and provide an overview of current theories of leadership.
On the introduction slide you would define leadership as the exercise of power and influence with others.

Question 42

You are consultant who specializes in working with healthcare systems to develop leadership skills in employees at all levels. You have been hired by University X Healthcare System. To prepare for the first session you are designing a power point and developing some discussion questions. The session will cover perspectives on leadership and provide an overview of current theories of leadership.
On the next slide you address personality and trait theories in the following way:As a group, personality and trait theories hypothesize that:

A) Leaders are born with characteristics that predisposed them to lead.
B) Social, political,and individual factors merge to produce a leader.
C) There are a constellation of traits that are indicative of a leadership personality.
D) All of the answers.

Question 43

You are consultant who specializes in working with healthcare systems to develop leadership skills in employees at all levels. You have been hired by University X Healthcare System. To prepare for the first session you are designing a power point and developing some discussion questions. The session will cover perspectives on leadership and provide an overview of current theories of leadership.
The presentation continues: According to the Big Five Theory of personality, the "ideal leader" is:

A) Resilient, energetic and outgoing, visionary, competitive and dedicated to a goal.
B) Structured, introverted, pragmatic, competitive, and dedicated to a goal.
C) Structured, introverted, visionary, non-competitive and dedicated to a goal.
D) None of the answers.

Question 44

You are consultant who specializes in working with healthcare systems to develop leadership skills in employees at all levels. You have been hired by University X Healthcare System. To prepare for the first session you are designing a power point and developing some discussion questions. The session will cover perspectives on leadership and provide an overview of current theories of leadership.
You next provide an example of an instrument that is associated with the personality and trait theories. The Myers-Briggs type indicator (MBTI) is a self-report instrument that:

A) Helps identify a person's specific talents.
B) Quantifies a person's intelligence.
C) Correlates with leadership success.
D) None of the answers.

Question 45

You are consultant who specializes in working with healthcare systems to develop leadership skills in employees at all levels. You have been hired by University X Healthcare System. To prepare for the first session you are designing a power point and developing some discussion questions. The session will cover perspectives on leadership and provide an overview of current theories of leadership.
Your next slide gives an example of a specific Myers-Briggs personality and preferred behavioral style with quote that a team member would use to describe himself. On the Myers-Briggs a 'thinker' would describe themselves as follows:

A) "I make decisions based on logic".
B) "I make decisions based on belief".
C) "I like structure".
D) "I like to improvise".

Question 46

You are consultant who specializes in working with healthcare systems to develop leadership skills in employees at all levels. You have been hired by University X Healthcare System. To prepare for the first session you are designing a power point and developing some discussion questions. The session will cover perspectives on leadership and provide an overview of current theories of leadership.
You add another slide to give the audience a broader understanding of the personalities and preferred behavioral styles included in the Myers-Briggs. On the Myers-Briggs a 'feeler' would describe themselves as follows:

A) "I make decisions based on logic".
B) "I make decisions based on belief".
C) "I like structure".
D) "I like to improvise".

Question 47

You are a member of an interdisciplinary team in the University X Healthcare System. The team has been meeting for the last three months to explore the design, purchase and integration of an electronic documentation and billing system across the organization. The team is led by Phyllis from the medical records department. She has been an exceptional leader and the team is making great progress. You and another team member are eating lunch together and complimenting Phyllis' leadership skills.
According to contingency theory, the design, purchase, and integration of an electronic documentation and billing system is a structured task. Phyllis is leading a team that is focused on a structured task.

Question 48

You are a member of an interdisciplinary team in the University X Healthcare System. The team has been meeting for the last three months to explore the design, purchase and integration of an electronic documentation and billing system across the organization. The team is led by Phyllis from the medical records department. She has been an exceptional leader and the team is making great progress. You and another team member are eating lunch together and complimenting Phyllis' leadership skills.
You agree, that according to Hershey and Blanchard's situational leadership theory, Phyllis is one of the best leaders because she is able to shift her focus over time from task to relationship based on:

A) The specific goal of the group.
B) The developmental needs of the group.
C) The number of group members.
D) None of the answers.

Question 49

You are a member of an interdisciplinary team in the University X Healthcare System. The team has been meeting for the last three months to explore the design, purchase and integration of an electronic documentation and billing system across the organization. The team is led by Phyllis from the medical records department. She has been an exceptional leader and the team is making great progress. You and another team member are eating lunch together and complimenting Phyllis' leadership skills.
According to Blake and Mouton's situational leadership theory, Phyllis demonstrates the management style of a leader who exhibits a high level of concern for people and a high level of concern for production. Phyllis demonstrates?

A) Team management.
B) Authority-obedience management.
C) Country club management.
D) Impoverished management.

Question 50

You are a member of an interdisciplinary team in the University X Healthcare System. The team has been meeting for the last three months to explore the design, purchase and integration of an electronic documentation and billing system across the organization. The team is led by Phyllis from the medical records department. She has been an exceptional leader and the team is making great progress. You and another team member are eating lunch together and complimenting Phyllis' leadership skills.
As lunch comes to an end, the two of you agree that Phyllis consistently demonstrates the set of behaviors that form the foundation of emotional intelligence:

A) Leadership awareness, self -awareness, leadership management and team management.
B) Self -awareness, leadership awareness, self-management and team management.
C) Self-awareness, self-management, social awareness and relationship management.
D) Leadership skills awareness, self -awareness, leadership management and team management.

Question 51

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

A) Encouraging participation.
B) Facilitating friendly group employee manager interaction.
C) Giving workers responsibility.
D) All of the answers.

Question 52

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

Question 53

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

Question 54

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

A) Referent power
B) Legitimate power
C) Coercive power
D) Expert power

Question 55

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

A) Referent power
B) Legitimate power
C) Coercive power
D) Expert power

Question 56

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

A) Assigning roles to team members.
B) Assigning specific tasks to members.
C) Creating an atmosphere where inclusive participation is the norm.
D) All of the answers

Question 57

You are a member of a search committee at University X Healthcare System. The committee is in the process of selecting a new chief operating officer (COO). In these days of 'stiff' competition, the healthcare system has focused on the importance of electing a leader who can improve efficiency and productivity across the organization. The final two candidates have been interviewed. They articulated very different approaches to managing the organization's employees. Dr.

A) Distributing and sharing power.
B) Seeking power to accomplish tasks.
C) Directing power to benefit others.
D) All of the answers.

Question 58

You have set a professional development goal of improving your leadership skills. To achieve this goal you have developed an action plan. You have reviewed your goals and action plan with a mentor.
You are committed to this plan because you understand that leadership is a developmental process that can be viewed as a lifelong journey that incorporates the cognitive (what you learn) and metacognitive (how you learn) aspects of learning.

Question 59

You have set a professional development goal of improving your leadership skills. To achieve this goal you have developed an action plan. You have reviewed your goals and action plan with a mentor.
You have chosen to set goals, formulate an action plan and seek out a mentor because research reports that effective learning for leaders is:

A) Instructor directed with clear definitions of success and failure.
B) Instructor directed, knowledge based with defined outcomes.
C) Self-directed, experiential, and transformational.
D) None of the answers.

Question 60

You have set a professional development goal of improving your leadership skills. To achieve this goal you have developed an action plan. You have reviewed your goals and action plan with a mentor.
In order to yield insight into how you learn best you completed the Kolb Learning Style Inventory. The Kolb Learning Style Inventory identified you as a 'diverger'. This means that you:

A) Prefer risk taking and solving problems in a collaborative, trial-and-error fashion.
B) Like to engage in the practical application of theories to solve specific problems.
C) Like to see situations from many perspectives.
D) Excel in developing theoretical concepts.

Question 61

You have set a professional development goal of improving your leadership skills. To achieve this goal you have developed an action plan. You have reviewed your goals and action plan with a mentor.
On the Kolb Learning Style Inventory you are also identified as an 'assimilator'. This means that you:

A) Prefer risk taking and solving problems in a collaborative, trial-and-error fashion.
B) Like to engage in the practical application of theories to solve specific problems.
C) Like to see situations from many perspectives.
D) Excel in developing theoretical concepts.

Question 62

Would you agree that healthcare today is delivered in a complex and chaotic context? This context will influence every interprofessional team in the University X Healthcare System. This requires leaders that are flexible and view leadership as multifaceted. You are a newly appointed member of the ethics committee. You are seeking evidence that this committee is prepared to deal with the difficult issues that it will face.
A willingness to approach challenges of a complex and chaotic context with mindfulness, hope and compassion will enable the ethics committee to engage in creative experimentation to generate innovative solutions.

Question 63

Would you agree that healthcare today is delivered in a complex and chaotic context? This context will influence every interprofessional team in the University X Healthcare System. This requires leaders that are flexible and view leadership as multifaceted. You are a newly appointed member of the ethics committee. You are seeking evidence that this committee is prepared to deal with the difficult issues that it will face.
A leader has not yet emerged on the ethics committee. The emerging leader will need to view leadership as multifaceted. Zolno and Skillman described a series of leadership attitudes with leadership roles and skills. You feel that you would work best with a 'generative' leader. This leader would be described as a:

A) Learner who is comfortable with not knowing, and solicits feedback from all constituencies.
B) Coach who focuses on strengths, successes, positive intentions, and potential of others.
C) Catalyst who challenges the status quo.
D) Partner who creates an inclusive atmosphere where all ideas are welcomed and valued.

Question 64

Would you agree that healthcare today is delivered in a complex and chaotic context? This context will influence every interprofessional team in the University X Healthcare System. This requires leaders that are flexible and view leadership as multifaceted. You are a newly appointed member of the ethics committee. You are seeking evidence that this committee is prepared to deal with the difficult issues that it will face.
A leader has not yet emerged on the ethics committee. The emerging leader will need to view leadership as multifaceted. Zolono and Skillman described a series of leadership attitudes with leadership roles and skills. You feel that you would also work well with a 'collaborative' leader. This leader would be described as a:

A) Learner who is comfortable with not knowing, and solicits feedback from all constituencies.
B) Coach who focuses on strengths, successes, positive intentions, and potential of others.
C) Catalyst who challenges the status quo.
D) Partner who creates an inclusive atmosphere where all ideas are welcomed and valued.

Question 65

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
Leading this interprofessional team may be challenging because:

A) With specialized training comes greater natural acceptance of alternative methods and approaches.
B) With specialized training comes greater difficulty communicating with others who are not similarly trained.
C) With specialized training comes an ease of communication with others who are not similarly trained.
D) None of the answers.

Question 66

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
You invite each of the disciplines to identify a team member to represent their profession. You chose this approach because you know that the most effective interprofessional teams:

A) Are comprised of members who leverage the skills of multiple disciplines toward the common goal of client-centered care.
B) Are comprised of members who remain committed to discipline specific roles and responsibilities.
C) Are comprised of members who remain committed to disciplinary-centered practice.
D) Are comprised of members who demonstrate an ability to expand individual disciplinary knowledge to solve all problems.

Question 67

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
You have experience in supervising students and designing effective student internships. You are planning to use 'coaching' as a strategy to move the team forward. You can actively and effectively coach team members by:

A) Listening.
B) Asking powerful questions.
C) Creating a safe environment based on trust and confidentiality.
D) All of the answers.

Question 68

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
You are reflecting on your performance as the team leader. Gray suggests that leadership behaviors in well -functioning interdisciplinary groups can be demonstrated through a combination of structural, cognitive, and procedural tasks.You have established a regular meeting schedule, engaged in conflict management and encouraged participation of all members These are examples of:

A) Cognitive tasks.
B) Structural tasks
C) Procedural tasks
D) All of the answers.

Question 69

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
You continue to reflect on your performance. Gray suggests that leadership behaviors in well -functioning interdisciplinary groups can be demonstrated through a combination of structural, cognitive, and procedural tasks. You have established strong social networks to neutralize power and disciplinary differentials and engage team members. These are examples of:

A) Cognitive tasks.
B) Structural tasks
C) Procedural tasks
D) All of the answers.

Question 70

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
You continue to reflect on your performance. Gray suggests that leadership behaviors in well -functioning interdisciplinary groups can be demonstrated through a combination of structural, cognitive, and procedural tasks. You have utilized appreciative forms of inquiry where the focus is placed on how the team can make best practice the norm.
These are examples of:

A) Cognitive tasks.
B) Structural tasks
C) Procedural tasks
D) All of the answers.

Question 71

You have emerged as the leader on a team at University X Healthcare System that is looking to expand student programming in medicine, nursing, respiratory therapy, social work, physical therapy and occupational therapy. In addition to making plans for expansion, the team is charged with developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.
Under your leadership the team has been successful in restructuring student programs in the identified disciplines and developing policies and procedures to ensure that clients who are treated by students receive excellent care and experience high levels of satisfaction.Team members are complimentary of your leadership. They report that when leadership behaviors are the expected and respected norm of a healthcare team:

A) Traditional hierarchies break down.
B) Team members achieve strong, sustainable relationships.
C) Teams provide exemplary patient-centered care.
D) All of the answers.

Question 72

You were surprised to be named the leader of the team examining student programs described answers. You are a 'frontline' caregiver. Your supervisor shared her rationale for choosing you.
She shared that "The high turnover rate of high level administrators in the volatile healthcare industry increases the need for front-line healthcare workers to assume leadership responsibilities and become proactive in the creation and maintenance of resonant team cultures".

Question 73

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
The Human Resources Department recognizes that members of effective interprofessional teams reflect the thriving diversity in the community. This provides leaders with both challenges and opportunities.

Question 74

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
The planning team wants to ensure that all employees understand the difference between surface and deep diversity. Which of the following is considered surface - level diversity?

A) Age
B) Race/ethnicity
C) Gender
D) All of the answers

Question 75

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
The planning team wants to ensure that all employees understand the difference between surface and deep diversity. Which of the following is considered deep - level diversity?

A) Personality
B) Values
C) Attitudes
D) All of the answers

Question 76

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
Members of the planning team have researched diversity and found that it is well established that deep - level diversity characteristics often form the basis for stereotypes.

Question 77

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
The concepts of surface versus deep diversity continue be confusing. The planning team wants to include some examples that employees can relate to. Which of the following best describes a professional acting from deep-level diversity?

A) A physical therapist demonstrates primary interest in the health, safety and well-being of an individual patient in recommending an ambulation aid.
B) An administrator defers decision-making to the physician group to insure the viability of the hospital system.
C) An nurse recommends the mobility aid that would insure safe ambulation.
D) A pharmacist defers the development of a medication schedule to a patient's family member.

Question 78

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
Human resources wants employees to understand that teams evolve over time and teams that are heterogeneous at both the surface and deep levels perform better in the early stages of a team's work life.

Question 79

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
Human resources wants employees to understand that teams evolve over time and given the time to gain more information about each other and to work on group processes, more diverse teams are better at identifying problems and generating solutions.

Question 80

You are a member of an interdisciplinary team that has been formed by the Human Resources Department at University X Healthcare System. The healthcare system has been re-structured in the recent past. Several traditional administrative positions were eliminated, staff were reassigned and new clinical services have been developed. Human resources is examining its current orientation program. Under the new organization, employees at all levels will be encouraged to be both members and leaders (leader/member) on interprofessional teams.Human Resources wants to insure that all team members are prepared to deal with the diversity that is present in healthcare today.
The planning team feels that it is important to provide employees with specific strategies for leaders to use to create a climate of "psychological safety" and facilitate collaborative health care practices? Which of the following do they recommend?

A) Actively solicit input from all stakeholders.
B) Facilitate positive communication among team members.
C) Recognize and support successful patient care practices.
D) All of the answers.