Deck 4: Organizational Behavior and Management Thinking

Question 1

The purpose of studying organization behavior is to:

A) explain why people act the way they do.
B) address quality problems in health care.
C) improve the management of people in the workplace.
D) make managers more successful.
E) make hospitals more profitable.

Answer 1

C

Question 2

Organizational behavior draws upon which of the following fields?

A) Psychology, strategy, and communication
B) Cognition, sociology, and industrial engineering
C) Industrial psychology, finance, and sociology
D) Sociology, cognitive psychology, and behavioral economics
E) Anthropology, marketing, and communication

Answer 2

D

Question 3

Which of the following is an important organizational behavior issue for health care managers?

A) Reduced competition among providers
B) Chronic diseases among an aging population
C) Declining reimbursement
D) New medical technology
E) Professional autonomy of physicians

Answer 3

E

Question 4

Which of the following has the greatest impact on how a person understands and acts in an organization?

A) How the manager treats the person
B) The person's background, education, and training
C) How the person sees and thinks about the situation
D) Peer pressure from the work group
E) The rewards provided by the organization

Question 5

Which of the following statements best describes how individuals perceive information?

A) Individuals use expectations and beliefs to selectively filter sensory input.
B) Individuals can prevent misperceptions by paying careful attention to new information and situations.
C) Using computers can significantly improve the quality of information perceived.
D) Putting information into written form can improve the quality and accuracy of information perceived.
E) Frequent repetition of a message can improve the quality and accuracy of information perceived.

Question 6

Because human capacity to accurately process large amounts of information is limited, how do people compensate?

A) By using computers in decision making
B) With simplified rules called heuristics
C) By using systematic biases to correct their cognitive limitations
D) Through the use of groupthink
E) With socio-cognitive intelligence

Question 7

_______ are mental shortcuts in judgment and decision making.

A) Heuristics
B) Perceptions
C) Errors
D) Cognitions
E) Expectancies

Question 8

Which of the following has not been shown to affect a physician's perceived liking for a patient?

A) Patient medical status
B) Female patient
C) Patient physical fitness
D) Male patient
E) Patient wealth

Question 9

Which of the following would a growth mindset manager be likely to do?

A) When employees ask for help, criticize them for not having good skills
B) Praise an employee's efforts to take on new tasks, even if he or she made some mistakes
C) Only send employees to training to "reward" them
D) Question an employee's ability to take on new responsibilities
E) Fail to recognize how much an employee's performance has improved since his or her last appraisal

Question 10

In attribution theory, which of the following would be an example of a situational cause of employee performance?

A) Good luck
B) Employee effort
C) Strong quantitative skills
D) Hard work
E) Worker attitude

Question 11

Which of the following is not a proven strategy for reducing thinking errors in the workplace?

A) Reflection and discussion
B) Management memos and policies
C) Decision support
D) Use of evidence and information
E) Bias awareness

Question 12

Organizational schema are valuable to managers because they help to:

A) simplify information processing about people and things.
B) create shared understanding to support coordinated action.
C) compare and classify people, roles, and events.
D) determine the causes of employee performance.
E) provide accurate representation of successful organizational behavior.

Question 13

______ guide the interpretation of information by selectively focusing attention and organizing our understanding.

A) Meaning
B) Decision aids
C) Assumptions
D) Frames
E) Expectancies

Question 14

______ are abstractions of reality that explain how things work.

A) Stimuli
B) Mental models
C) Justifications
D) Stereotypes
E) Strategies

Question 15

What is the sequence for the four processing tasks in thinking?

A) Representation, categorization, interpretation, cognition
B) Noticing, cognitive evaluation, cognitive dissonance, sensemaking
C) Attention, perception, cognitive evaluation, cognitive consistency
D) Perceiving, organizing, attributing, sensemaking
E) Attention, attribution, cognitive consistency, cognitive evaluation

Question 16

According to the text, managers can best contribute to organizational learning by:

A) sending employees to training programs.
B) requiring employees to participate in continuous quality improvement.
C) assigning employees to developmental jobs.
D) helping individuals and members change their perceptions and mental models.
E) leading discussions of new ideas and emerging trends.

Question 17

Distinguish among the following:

A) Biases
B) Mental models
C) Schemas