Deck 15: The Supervisor and the Human Resource Department

Question 1

The employees who supply and support patient care require regular maintenance just as their equipment requires regular maintenance.

Answer 1

True

Question 2

As a line management department, human resources is prepared to offer a variety of employee-related services in a number of ways.

Answer 2

False

Question 3

"Human resources" as a name is used to designate a "personnel" department that does not include recruitment.

Answer 3

False

Question 4

Many of the tasks that have fallen to human resources are owing to the steady proliferation of laws affecting aspects of employment.

Question 5

The tendency toward organizational flattening has significantly decreased the importance of human resources to the individual supervisor.

Question 6

Management approaches calling for increased employee participation have resulted in the necessity for fewer middle managers overall.

Question 7

The primary piece of legislation causing the expansion of human resources' workload was the Age Discrimination in Employment Act (ADEA).

Question 8

Without human resources to see to the maintenance of the workforce it is likely that the overall suitability and capability of that workforce would steadily erode.

Question 9

Whenever there is a risk that an employee complaint will be taken outside of the organization, it is best to think of any criticism of employee conduct or performance in a single light: If it was not documented, it never happened.

Question 10

Given its status as a staff function, it is required that human resources always support the positions of the line departments.

Question 11

The most effective human resource departments are those that:

A) Are able to keep all employees generally contented and cooperative.
B) Are responsive to the needs of the organization's work force.
C) Are able to shield top management from involvement in employee problems.
D) None of the above.

Question 12

Concerning the appraisal of employee performance, it should fall upon human resources to:

A) Provide forms, instructions, schedules, and reminders throughout the process and generally keep the process moving.
B) Check all employee appraisals and adjust ratings for consistency.
C) Simply announce the appraisal cycle and send out forms and instructions.
D) Tell the first-line supervisors which of their employees should be rated at standard or higher.

Question 13

The supervisor ordinarily has a significant responsibility in maintaining current job descriptions for the department because:

A) Accurate job descriptions have a role in employee evaluation.
B) Job descriptions are used in support of recruiting.
C) Job descriptions figure in determining a job's pay grade.
D) All of the above.

Question 14

In utilizing the services of the human resource department the first-line supervisor should:

A) Promptly send any employee who has an employment-related question to human resources.
B) Ensure that any topic of interest is part of HR's responsibilities and determine who in HR would be the best person to approach.
C) Have little or no contact with human resources except when legitimate concerns arise.
D) Encourage human resources to work toward the improvement of employee benefits.

Question 15

The functions normally performed by the human resources department do not include:

A) Advising the supervisor how to proceed in dealing with an employee whose work performance is consistently below the acceptable standard.
B) Finding sufficient qualified candidates from whom to fill an open position.
C) Deciding which employees should be disciplined and to what extent.
D) Maintaining the organization's personnel files.

Question 16

___________ administration is a natural extension of the human resource department's wage and salary administration activities.

Question 17

When a personnel decision of line management must be reversed for the good of the organization, the overruling is done by higher ______ management.

Question 18

The tendency toward organizational ____________ has increased the value of human resources to the supervisor.

Question 19

The ______________ laws have forever altered the ways in which many organizations and their human resource departments do business.

Question 20

Generally, human resources should report to a level no lower than the level that has authority over all of the organization's _________ functions.