Deck 11: Measuring the Outcomes of Leadership Initiatives

Question 1

There are eight steps to benchmarking. List three of those steps.
a. ____________________________________________
b. ____________________________________________
c. ____________________________________________

Answer 1

No Answer.

Question 2

There are five types of specific efficiency. List three of those types.
a. ___________________________________________
b. ___________________________________________
c. ___________________________________________

Answer 2

The concept of "specific efficiency" can be interpreted in various contexts, such as business, energy, manufacturing, or even personal productivity. However, without a specific context, it's challenging to provide an accurate list. Assuming a general perspective, here are three types of efficiency that could be considered "specific" in nature:
a. Operational Efficiency: This refers to the ability of an organization or system to minimize waste, time, and effort while maximizing output. It often involves optimizing processes, reducing costs, and improving productivity.
b. Energy Efficiency: In the context of energy use, this type of efficiency is about using less energy to perform the same task or produce the same amount of goods or services. It is crucial for reducing carbon footprints and managing resources sustainably.
c. Allocative Efficiency: This economic concept occurs when resources are distributed in a way that maximizes the net benefit received from their use. In other words, it's about ensuring that resources are used where they are most valued and can provide the greatest benefit to society or the economy.
These are just three examples, and depending on the context, other specific types of efficiency could include financial efficiency, labor efficiency, or resource efficiency, among others.

Question 3

There are several methods to assess and evaluate health leaders' performance. List three of those methods.
a. _____________________________________________
b. _____________________________________________
c. _____________________________________________

Answer 3

No Answer.

Question 4

How are quality and efficacy related in health organizations?

Question 5

How and why are stakeholder inputs important to health leader assessment and evaluation?

Question 6

Health leaders' performance can be assessed and evaluated by:

A) achieving organizational goals.
B) market share changes.
C) absenteeism rates.
D) All of these are correct.
E) both achieving organizational goals and market share changes.

Question 7

Objectives, surveys, and 360-degree are methods to assess the performance of:

A) market share.
B) strategic plans.
C) organizational turnover.
D) health centers.
E) leaders.

Question 8

Performance is derived from:

A) qualitative and quantitative factors.
B) inputs divided by outputs.
C) performance, stakeholder input, and standards of care.
D) effectiveness and efficiency measures.
E) None of these is correct.

Question 9

Attribution of the health service process that delivers a desired result is:

A) efficiency.
B) effectiveness.
C) efficacy.
D) performance.
E) None of these is correct.

Question 10

HEDIS is a report card and evaluation system for_______________.

A) nonprofit health organizations
B) organizations with health insurance plans
C) horizontally integrated hospital systems
D) group practices
E) long-term care organizations

Question 11

Efficiency is derived from __________________.

A) qualitative and quantitative factors
B) inputs divided by outputs
C) performance, stakeholder input, standards of care
D) effectiveness and efficiency measures
E) None of these is correct.

Question 12

Efficiency, once calculated, is a ________________.

A) ratio
B) quantitative expression
C) measure of optimization level
D) result of design capacity
E) All of these are correct.

Question 13

Donabedian's model important to quality in health is comprised of _____________, process, and outcome.

A) human resources
B) structure
C) politics
D) symbolism
E) quality

Question 14

Outputs are measured by outcomes.

Question 15

Cost efficiency focuses on the optimal distribution of funds to meet daily activities in the health setting.

Question 16

Operational efficiency focuses on optimizing inputs to create outputs in such a way that no other reorganization could use resources more fully.

Question 17

Effectiveness differs from the concept of efficiency insofar that it may be a qualitative variable and not always a quantitative variable.

Question 18

Quality is absolute and universally recognizable by all stakeholders.

Question 19

Benchmarking is a continuous process of measuring performance and services against best in class cases or organizations.

Question 20

Design capacity is determined through predetermined structures and processes.

Question 21

Cost efficiency refers to how quickly a system reacts to a request for service.

Question 22

Response efficiency focuses on the optimal distribution of funds to meet daily activities in the health setting.

Question 23

Optimization is defined as achieving perfect efficiency goals.

Question 24

Performance = Effectiveness criteria + Efficiency ratios.

Question 25

Performance in healthcare organizations weds the empirical concept of efficiency and the stakeholder concept of effectiveness into a new, measurable latent variable called performance.