Deck 6: Listening and Responding Effectively

Question 1

What is the process of letting in auditory stimuli without trying to understand it?

A) listening
B) hearing
C) recalling
D) memory

Answer 1

B

Question 2

What concept helps us understand the relationship between stimuli and cognitive processes?

A) working memory
B) central executive
C) hearing
D) listening

Answer 2

A

Question 3

What process takes over after information is held for a short period of time and acts like a traffic cop for that information?

A) mental executive
B) working memory
C) central memory
D) central executive

Answer 3

D

Question 4

As Larry begins to take in all various stimuli such as color, taste, shapes, of his new home he begins to create ______.

A) messages
B) mental maps
C) Working memory
D) thinking

Question 5

______ is learned; ______ is not.

A) Hearing; listening
B) Listening; hearing
C) Working memory; central executive
D) Central executive; working memory

Question 6

Martha complains that her son Will doesn't ever hear her. What is likely to be true?

A) Her son doesn't hear her or listen.
B) Her son hears her and also listens.
C) Her son listens but doesn't hear her.
D) Her son hears her but doesn't listen.

Question 7

What fact is little known about listening?

A) It is learned.
B) It is passive.
C) It is easy.
D) It is automatic.

Question 8

Which of these are characteristics of listening?

A) natural and easy
B) active and transactional
C) passive and physical
D) mindful and involuntary

Question 9

Around how long are our attention spans?

A) 2 to 20 seconds
B) 10 to 30 seconds
C) 15 to 42 seconds
D) 30 to 45 seconds

Question 10

Mindful listening involves engagement with another person's verbal and nonverbal communication, as well as ______.

A) relevant messages
B) shared fields of experience
C) the environment
D) ourselves

Question 11

What is the process of giving feedback to another communicator in an interpersonal exchange called?

A) responding
B) decoding
C) returning
D) answering

Question 12

When does responding happen?

A) when a message is first sent
B) when retrieving information learned previously
C) when evaluating a message's value
D) during and after a conversation

Question 13

Which component of the listening process involves understanding a message, storing it for future encounters, and remembering it later?

A) hearing
B) recalling
C) receiving
D) listening

Question 14

Which component of the listening process involves evaluating or assessing a message?

A) recalling
B) listening
C) rating
D) hearing

Question 15

During which component of the listening process do we decide whether the message has any value to us?

A) rating
B) responding
C) receiving
D) recalling

Question 16

Listening requires ______ training.

A) sporadic
B) rudimentary
C) lifelong
D) no

Question 17

Which represents the communication activities we engage in, from most to least frequent?

A) speaking, listening, reading and writing
B) speaking, reading and writing, listening
C) listening, reading and writing, speaking
D) listening, speaking, reading and writing

Question 18

How important is listening, according to employers?

A) the most important job skill
B) the second-most-important job skill, after speaking
C) the most important skill to being hired
D) the second-most-important skill to being hired, after problem-solving

Question 19

Listening is used at least three times as much as ______.

A) reading
B) speaking
C) writing
D) responding

Question 20

Employers rank ______ as the most important skill on the job.

A) rapport talk
B) empathy
C) listening
D) recalling

Question 21

Listening is a visual skill among speakers of ______.

A) Mandarin
B) Spanish
C) Arabic
D) American Sign Language

Question 22

This language is composed of precise hand shapes and movements.

A) Spanish
B) American Sign Language
C) Mandarin
D) Arabic

Question 23

People don't want to acknowledge that they are often ______.

A) poor listeners
B) fast talkers
C) absent-minded
D) rude

Question 24

Glen tried to understand what his wife was telling him, but he couldn't hear it over the sound of the vacuum cleaner. The sound of the vacuum cleaner is an example of ______.

A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Question 25

Melissa went to the lecture on neuroscience, but it was so full of jargon she got nothing out of it. This lecture was filled with ______.

A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Question 26

Nadav was excited to see a Shakespeare play for the first time, but the language was so old-fashioned, he couldn't follow the plot. The old-fashioned language is an example of ______.

A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Question 27

Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason's tinnitus is an example of ______.

A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Question 28

"Whenever someone starts a sentence with, 'I'm not racist, but…' what's coming next will inevitably be racist. I know to stop listening," says Aric. Aric's choice to stop listening is a result of ______.

A) physical noise
B) semantic noise
C) physiological overload
D) psychological noise

Question 29

Selina gets overwhelmed just looking at the hundreds of unread emails in her inbox. She decides to ignore them and hope for the best. Selina is suffering from ______.

A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Question 30

"Between my job and all the classwork for my master's degree, I feel overwhelmed," says Leah. "You think that's bad? I just got told I have to teach another children's art class!" says Ivy. Ivy is suffering from ______.

A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Question 31

Lucas was so focused on his knitting that at first he didn't hear his mother asking him about his day. "Oh, it was good," he said a few seconds later. Lucas is suffering from ______.

A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Question 32

Rosa listens to a review of her most recent play. "It sagged a little in the middle, but the ending was phenomenal," says the critic. "What a terrible review!" thinks Rosa. Rosa is suffering from ______.

A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Question 33

"I know we have to invite Nanette to the party, but please don't seat me next to her. She's a talkaholic," says Janine. Based on Janine's description, you would expect Nanette to ______.

A) pretend to listen to conversation
B) talk without interruption
C) interrupt stories to guess the endings
D) interpret small comments as personal attacks

Question 34

Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.

A) pretend to listen to his grandfather's stories
B) try to catch his grandfather in a lie and discredit him
C) interrupt his stories to guess the endings
D) listen to some parts of his grandfather's stories but not others

Question 35

"Jay is a nice guy, but it's really annoying that he's such a gap filler," says Felipe. Based on Felipe's description, you can deduce that Jay ______.

A) talks and talks without interruption
B) listens to only some parts of the conversation but not others
C) interrupts stories to guess the endings
D) interprets innocent comments as personal attacks

Question 36

"It's so hard to have a nice conversation with Eli. He's such a defensive listener," says Jo. Based on Jo's description, you can deduce that Eli ______.

A) pretends to listen to conversation
B) interprets innocent comments as personal attacks
C) uses information to try to discredit the other person
D) interrupts stories to guess the endings

Question 37

"I have to be careful what I say around Yui. Otherwise she'll completely ambush me!" says Noah. Based on Noah's description, you can deduce that Yui ______.

A) uses what others say to discredit them later
B) interprets innocent comments as personal attacks
C) interrupts stories to guess the endings
D) talks and talks without interruption

Question 38

The four main listening styles are represented in the ______ mnemonic device.

A) T-A-C-T
B) P-A-R-T
C) T-A-R-T
D) P-A-C-T

Question 39

Tara is considered the mediator of her friend group because she is always in tune with others' emotions and is interested in finding solutions that make everyone happy. Which listening style does Tara display?

A) people-centered
B) action-centered
C) content-centered
D) time-centered

Question 40

"Cassie would make a great human resources director," says Jake. "She has a very people-centered listening style." Based on Jake's description, you would expect Cassie to ______.

A) often play devil's advocate
B) prefer clear, organized messages
C) be attuned to others' moods
D) be sensitive to time constraints

Question 41

Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?

A) "I have another class so make it quick."
B) "You seem like you're stressed out."
C) "Please just start at the beginning and go step by step."
D) "Have you considered the other side of the issue?"

Question 42

Marco knows that he has to communicate clearly and accurately with Rachel, who has an action-centered listening style. Otherwise, Rachel might engage in ______ and interpret his information differently.

A) selective listening
B) second-guessing
C) ambushing
D) gap filling

Question 43

Individuals with a ______ listening style focus on the facts and details of a message.

A) people-centered
B) action-centered
C) content-centered
D) time-centered

Question 44

As vice president of a multinational corporation, Antonio is constantly aware of how long he has to get to his next meeting. He is most likely to display a(n) ______.

A) people-centered listening style
B) action-centered listening style
C) content-centered listening style
D) time-centered listening style

Question 45

Tanya has a time-centered listening style. Which is she most likely to say to her conversation partner?

A) "I have another class, so make it quick."
B) "You seem like you're stressed out."
C) "Please just start at the beginning and go step by step."
D) "Have you considered the other side of the issue?"

Question 46

Research indicates that Israelis prefer the content-centered listening style, while Germans prefer the action-centered listening style. This finding reflects which concepts?

A) Individualistic cultures tend to prefer direct communication styles.
B) Most people adjust their listening style according to setting.
C) High power distance cultures prefer to hear more detail.
D) National culture influences listening style preferences.

Question 47

Which statement describes a cultural difference in listening preferences?

A) Men prefer report talk; women prefer rapport talk.
B) Americans prefer directness; Chinese prefer politeness.
C) Children prefer verbal cues; adults prefer nonverbal cues.
D) People with lower status prefer listening; people with higher status prefer speaking.

Question 48

Speaking one's mind is usually valued more by ______ cultures.

A) traditional
B) collectivistic
C) individualistic
D) ethnocentric

Question 49

Helga and Abraham are both listening to Simon. Helga makes eye contact, while Abraham avoids eye contact. These reactions reflect differences in ______.

A) empathy
B) rating
C) hearing
D) feedback

Question 50

Research suggests that women typically prefer people-centered listening while men are more prone to ______ listening.

A) report-centered
B) action-centered
C) content-centered
D) time-centered

Question 51

"It is so frustrating that the finance people keep changing their projection numbers. I can't nail down my budget!" says Sharon. "I know exactly what you mean. That is the worst," says Lynette. Sharon and Lynette are engaging in ______.

A) rapport talk
B) report talk
C) paraphrasing
D) gap filling

Question 52

Men are more likely to engage in ______, which can establish status.

A) ambushing
B) rapport talk
C) feedback
D) report talk

Question 53

Carol just learned that she was rejected from graduate school, but now she has to listen to a presentation at work. In order to make sure she listens most effectively, she should ______.

A) try to ignore her feelings and focus as normal
B) listen only to the parts of the presentation she finds most interesting
C) acknowledge her feelings and be aware of their effects
D) listen critically to the presentation

Question 54

Linden makes sure to put away his phone and close all social media when meeting with clients. Linden is improving his listening by ______.

A) evaluating his listening strengths and weaknesses
B) preparing himself to listen
C) listening with empathy
D) responding nonjudgmentally

Question 55

The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is referred to as ______.

A) feedback
B) pseudolistening
C) empathy
D) report talk

Question 56

When we describe another's behavior and then explain how that behavior made us feel, we give ______.

A) nonjudgmental feedback
B) rapport-based feedback
C) report-based feedback
D) empathic feedback

Question 57

While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.

A) pseudolistening
B) active listening
C) passive listening
D) gap filling

Question 58

Sonya wants to show Quinn she understands what he's saying by paraphrasing. She might start by doing which of these?

A) Asking questions like, "Then what happened?"
B) Indicating her involvement by saying, "Oh, I see."
C) Restating his message by saying, "In other words, you're saying…."
D) Remaining silent, nodding, and maintaining eye contact.

Question 59

Millie wants to verbally show Laura that she's engaged in her message but does not want to interrupt the flow of conversation. Which active listening strategy should she use?

A) paraphrasing
B) dialogue enhancers
C) asking questions
D) silent listening

Question 60

Alonso can tell that Leona is struggling to find words for her feelings, so he wants to communicate his patient engagement without distracting her. Which active listening strategy should he use?

A) dialogue enhancers
B) paraphrasing
C) silent listening
D) asking questions

Question 61

We can pay attention to several stimuli and simultaneously store stimuli for future reference.

Question 62

Listening is primarily a passive process.

Question 63

The central executive chooses which stimuli we retain in working memory.

Question 64

The choices we make when we listen affect our interpersonal encounters.

Question 65

Listening is transactional because it requires action only on the part of the listener.

Question 66

The four "Rs" of listening are receiving, responding, rapport talk, and report talk.

Question 67

Mindful listening is essential in many professional contexts.

Question 68

Good listening requires rating a message from the other person's perspective.

Question 69

Researchers and writers have called listening a 21st-century skill because it's now more important than ever.

Question 70

Employers consider listening a workplace skill of moderate importance.

Question 71

Not everyone has the physical ability to hear, but everyone can listen.

Question 72

"Listening" to ASL requires paying attention with your eyes rather than your ears.

Question 73

Distractions can include physical, semantic, physiological, and psychological noise that prevent a listener from receiving the sender's message.

Question 74

Senders frequently receive more messages than they can process, a concept known as message complexity.

Question 75

Typically, you selectively listen to those parts of the message that interest you.

Question 76

When talkaholics take hold of a conversation, they listen mindfully.

Question 77

People-centered listeners are unlikely to play devil's advocate.

Question 78

A person with an action-centered listening style is often also a second-guesser.

Question 79

Americans' emphasis on speaking up reflects the culture's individualistic values.

Question 80

Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four "Rs" of listening Geraldine is struggling with and suggest how she can improve.