Deck 13: Managing Diversity

Question 1

Ethnographic descriptors include which of the following?

A) Nationality, religion, and language
B) Age, gender, and place of residence
C) Social, economic, and educational background
D) Employment status
E) Per capita income

Answer 1

A

Question 2

Demographic descriptors include which of the following?

A) Nationality, religion, and language
B) Age, gender, and place of residence
C) Social, economic, and educational background
D) Employment status
E) Per capita income

Answer 2

B

Question 3

Status descriptors include which of the following?

A) Nationality, religion, and language
B) Age, gender, and place of residence
C) Social, economic, and educational background
D) Employment status
E) Per capita income

Answer 3

C

Question 4

Jehn, Northcraft, and Neale (1999) discuss three categories of diversity. All of the following are diversity categories except:

A) Social category diversity
B) External diversity
C) Value diversity
D) Informational diversity
E) None of the above

Question 5

According to the U.S Census Bureau, which of the following is predicted to happen by the year 2050?

A) Asians will outnumber African Americans.
B) Hispanics will outnumber African Americans.
C) African Americans will outnumber whites.
D) The Hispanic population percentage will increase by 200 percent.
E) The white population percentage will decrease by half.

Question 6

The costs of not managing diversity include which of the following?

A) Increased absenteeism
B) Increased turnover
C) Reduced communication
D) Increased inter-group conflicts
E) All of the above

Question 7

The costs of managing diversity include which of the following?

A) Monetary and resource costs
B) Time taken to manage diversity
C) Reduced communication
D) Increased inter-group conflicts
E) Both A and B

Question 8

Which of the following is a clear understanding that benefits of diversity can be derived only through appropriate managerial practices?

A) Affirmative action
B) Understanding diversity
C) Managing diversity
D) Valuing diversity
E) None of the above

Question 9

Which of the following is not a federal initiative aimed at nondiscrimination?

A) Integration Reform Act
B) Equal Pay Act
C) Civil Rights Act
D) Rehabilitation Act
E) Age Discrimination in Employment Act

Question 10

Benefits of effective management of diversity include which of the following?

A) Enhanced ability in solving problems
B) Increased organizational reputation
C) Increased marketing insights
D) All of the above
E) None of the above

Question 11

Which of the following statement(s) is/are true?

A) Affirmative action is legally driven, while managing diversity is strategically driven.
B) Affirmative action is quantitative, while valuing diversity is qualitative.
C) Valuing diversity is ethically driven, while managing diversity is strategically driven.
D) Both B and
E) All of the above.

Question 12

Managers operating under which option for handling diversity are attempting to conform to diversity issues?

A) Include/exclude
B) Suppress
C) Isolate
D) Tolerate
E) Assimilate

Question 13

Managers operating under which option for handling diversity are attempting to minimize diversity in the workplace?

A) Include/exclude
B) Suppress
C) Isolate
D) Tolerate
E) Assimilate

Question 14

Managers operating under which option for handling diversity are attempting to make an effort to manage diversity effectively?

A) Tolerate
B) Build relationships
C) Foster mutual adaptation
D) Deny
E) Include/exclude

Question 15

Which of the following is the most advanced option for effective diversity management?

A) Tolerate
B) Build relationships
C) Foster mutual adaptation
D) Deny
E) Include/exclude

Question 16

Which of the following organizations are changing to accommodate the increasing diversity in the workforce and customer base?

A) Transitional organizations
B) Monocultural organizations
C) Integrated organizations
D) Multicultural organizations
E) Accommodating organizations

Question 17

Which of the following organizations tend to emphasize one way and one approach to doing things?

A) Transitional organizations
B) Monocultural organizations
C) Integrated organizations
D) Multicultural organizations
E) Accommodating organizations

Question 18

An integrative framework suggests that effective diversity management is based on which of the following?

A) Awareness of diversity in the workplace
B) Denial of the existence of diversity
C) Suppression of the elements of diversity
D) Isolating groups of diversity
E) None of the above

Question 19

According to the text, all of the following are forms of diversity except:

A) Social preferences
B) Cognitive orientations
C) Behavioral preferences
D) Visible features
E) Value and attitude differences

Question 20

Which term refers to permitting and facilitating the symbolic expression of behavioral preferences of diverse individuals?

A) Activation
B) Acculturation
C) Assimilation
D) Accommodation
E) Actualization

Question 21

Which term refers to the process of deliberately bringing divergent perspectives to bear on a task or project?

A) Activation
B) Acculturation
C) Assimilation
D) Accommodation
E) Actualization

Question 22

Which term refers to the attainment of the full potential of the members, the groups within the organization, and the group as a whole?

A) Activation
B) Acculturation
C) Assimilation
D) Accommodation
E) Actualization

Question 23

An integrative framework distinguishes between which of the following?

A) Surface-level diversity and deep-level diversity
B) Accommodating diversity and activating diversity
C) Task interdependence and task complexity
D) Both A and B
E) All of the above

Question 24

Which of the following has brought diversity into the forefront of research and management topics?

A) Varying attitudes toward work and careers
B) Increased presence of team-based organizational structures
C) Social obligation
D) Impact of employee differences in the workplace
E) All of the above

Question 25

Because sport management research generally focuses on employees and the organizations in which they work, there are a number of diversity-related shortcomings. Which of the following is a diversity-related shortcoming?

A) Women and racial minorities in coaching
B) Gay, lesbian, and bisexual
C) Persons with disabilities
D) Social class
E) All of the above

Question 26

Thomas (1996) identified various options available to managers facing diversity issues. Which of the following is not one of those options?

A) Include/exclude
B) Deny
C) Divert
D) Assimilate
E) Suppress

Question 27

Ethnographic diversity refers to group differences based on age and gender.

Question 28

Status descriptors include age and gender.

Question 29

The Hispanic population is projected to outnumber the African American population by the year 2050.

Question 30

Affirmative action is legally driven.

Question 31

Affirmative action assumes/expects that individuals will adapt to organizational norms.

Question 32

Valuing diversity means that people of different characteristics are accepted as they are.

Question 33

Affirmative action is largely concerned with creating equal opportunities for people from diverse groups to enter organizations.

Question 34

Affirmative action is a legal requirement imposed by government.

Question 35

Valuing diversity and managing diversity are concerned with not only entry of diverse individuals into an organization but also how they are treated within that organization.

Question 36

Managers operating under the adaptation option for handling diversity are attempting to conform to diversity issues.

Question 37

Building relationships is the most advanced option for effective management of diversity.

Question 38

Managers must realize that every employee is guided by a single culture.

Question 39

Deep-level diversity refers to observable differences.

Question 40

The cultures of several groups to which a person belongs may guide that person's attitudes and behaviors.

Question 41

The underlying principle of diversity management is that of competence.

Question 42

Competency must be the primary consideration in managing diversity.

Question 43

Elements of diversity outweigh the importance of competence.

Question 44

Acculturation is the process of deliberately bringing diverse perspectives to bear on a task or project.

Question 45

Diversity is one of the most important issues for sport managers both today and in the foreseeable future.

Question 46

Valuing diversity refers to (a) a genuine acceptance of diversity as a given and (b) recognizing the advantages of a diverse workforce.

Question 47

__________________ is any mixture of items characterized by differences and similarities.

Question 48

__________________ refers to individual human differences, which can be drawn on and developed to promote the goals and practices of an organization. This definition refers to individual and group differences that contribute to distinct social entities.

Question 49

__________________ is the result of a broad range of complex social, political, economic, and other forces that have put in close proximity people who have vastly different orientations, frames of reference, backgrounds, and perspectives.

Question 50

__________________ is a mix of people in one social system who have distinctly different, socially relevant group affiliations.

Question 51

__________________ is one of the most important issues for sport managers both today and in the foreseeable future.

Question 52

__________________ "is all the ways in which individuals differ, both on a personal basis and in terms of organization-related characteristics. (Hitt, Black, Porter, & Hanson, 2007, p. 534)

Question 53

______________________ refers to the differences in the knowledge bases and perspectives that members bring to the group.

Question 54

______________________ is born out of membership in specific social categories such as race and gender.

Question 55

________________________ occurs when members of a workgroup differ in terms of what they think the group's real task, goal, target, or mission should be.

Question 56

Any discussion of diversity or management of diversity must begin with the basic idea that "differences are not________________________."

Question 57

________________________ is a government policy aimed at eliminating the discriminating effects of managerial policies and practices that preclude equal employment opportunities for all without reference to group membership.

Question 58

________________________ is a clear understanding that benefits of diversity can be derived only through appropriate managerial practices.

Question 59

________________________ is defined as a unique set of values, beliefs, attitudes, and expectations, as well as language, symbols, customs, and behaviors of individuals by virtue of sharing some common characteristic(s) with others.

Question 60

________________________ organizations tend to emphasize one culture and expect the employees of different cultural background to adapt to the dominant culture.

Question 61

Values and attitudes are ______________________ differences.

Question 62

The unique dress worn by many Arabs, Indians, and Chinese are ______________________ expressions of their background.

Question 63

Differences in values and beliefs are labeled ________________________ differences.

Question 64

The diversity management strategy of ________________________ refers to permitting and facilitating the symbolic expression of behavioral preferences of diverse individuals.

Question 65

The diversity management strategy of ________________________ is the process of deliberately bringing divergent perspectives to bear on a task or project.

Question 66

The ________________________ prohibits contractors and subcontractors of federal projects from discriminating against applicants or employees who are physically or mentally disabled, if qualified to perform the job.

Question 67

The ________________________ grants to plaintiffs the right to a jury trial and makes available compensatory and punitive damages (capped at $300,000).