Deck 8: Operations Management

Question 1

When implementing a reservation and space allocation system, which of the following is most TRUE?

A) Strive to do what is best for the greatest number of users
B) Be consistent with only your most important groups
C) Evaluate the scheduling process and improve the process during a yearly evaluation
D) Take into account only activities that will maximize profits for the sport facility

Answer 1

A
Explanation: The only choice that is correct is A. When implementing a reservation and space allocation process to (1) strive to do what is best for the greatest number of users; (2) be consistent with all user groups; (3) continually evaluate the scheduling process and constantly improve the process; and (4) take into account activities that are consistent with the mission of the sport facility.

Question 2

The process of periodic or occasional inspection, adjustment, lubrication, cleaning (non-janitorial), painting, replacement of parts, minor repairs, and other actions to prolong service and prevent unscheduled breakdown within a sport facility is best described as:

A) Maintenance
B) Repair
C) Replacement
D) None of the Above

Answer 2

A
Explanation: The correct answer is Choice A because maintenance refers to the work necessary to maintain the facilities and equipment, including periodic or occasional inspection, adjustment, lubrication, cleaning (non-janitorial), painting, replacement of parts, minor repairs, and other actions to prolong service and prevent unscheduled breakdown. Choice B is incorrect because repair refers to restoring damaged or worn-out facilities and equipment, or to a normal operating condition. Choice C is incorrect because replacement refers to facility and equipment components or systems needing to be exchanged or substituted because an asset has become obsolete, has excessive wear and tear, or is damaged beyond repair. Choice D (None of the Above) is incorrect because there is a correct answer.

Question 3

The process of restoring damaged or worn-out facilities and equipment, or to a normal operating condition is best describe as:

A) Maintenance
B) Repair
C) Replacement
D) None of the Above

Answer 3

B
Explanation: The correct answer is Choice B because repair refers to restoring damaged or worn-out facilities and equipment, or to a normal operating condition. Choice A in incorrect because maintenance refers to the work necessary to maintain the facilities and equipment, including periodic or occasional inspection, adjustment, lubrication, cleaning (non-janitorial), painting, replacement of parts, minor repairs, and other actions to prolong service and prevent unscheduled breakdown. Choice C is incorrect because replacement refers to facility and equipment components or systems needing to be exchanged or substituted because an asset has become obsolete, has excessive wear and tear, or is damaged beyond repair. Choice D (None of the Above) is incorrect because there is a correct answer.

Question 4

What global guidelines provide requirements for environmental management systems and specified its relevance for organizations wishing to operate in an environmentally sustainable manner?

A) ASO 14000
B) GSO 14000
C) ISO 14000
D) USO 14000

Question 5

The process of being renewable for an indefinite period without damaging the environment.

A) Greening
B) Sustainability
C) Energy Management
D) Environmental Management

Question 6

The process of transforming a space into a more environmentally friendly area is called

A) Energy Management
B) Environmental Management
C) Greening
D) Sustainability

Question 7

Which of the following is a major responsibility of a sport facility manager as related to event management?

A) Coordination of event ingress and set-up
B) Support during the event
C) Coordination of event breakdown and egress
D) All of the Above

Question 8

Which of the following is a recognized principle of continuous improvement in operations management?

A) Total Quality Management
B) ISO 9000
C) Six Sigma
D) All of the Above

Question 9

There are four key reasons a sport facility manager implements a TQM process. Which of the following statements about this process is false?

A) To measure and analyze how tasks are being accomplished
B) To enhance stereotypical thinking and reduce visionary thought processes
C) To eliminate procedures that are not working
D) To allow for input from all employees within the sport facility based on their areas of expertise

Question 10

The process of attempting to prevent the possibility of loss from a hazard such as personal injury, property damage, or economic loss is called

A) Knowledge Management
B) Total Quality Management
C) Risk Management
D) Operations Management

Question 11

Why is it important to have a historical and philosophical understanding of the operational structure of a sport facility prior to attempting to manage its functions?

Question 12

Conduct an analysis of a swimming pool or aquatics center course and describe the various plant and field operations.

Question 13

Develop a plan for greening and sustainability in conjunction with opening a new multi-field synthetic turf football field.

Question 14

When it comes to facility services including security, concessions, parking, and custodial/ housekeeping, there is a choice to keep these services in-house, or to outsource those services to an outside party. What are the pros and cons of keeping each of these services in-house versus outsourcing for each of these services for the closest stadium or arena to your community?