Deck 1: Introduction to Sport Facility Operations Management

Question 1

1 Facility management is an all-encompassing term referring to the maintenance and care of:

A) Commercial Buildings
B) Non-Profit Buildings
C) Sport Facilities
D) All of the Above

Answer 1

D
Explanation: Choice D (all of the above) is correct because the definition of facility management referring to the maintenance and care of commercial and non-profit buildings, including but not limited to sport facilities. This includes heating, ventilation, and air conditioning (HVAC); electrical; plumbing; sound and lighting systems; cleaning, groundskeeping, and housekeeping; security; and general operations.

Question 2

2 The goal of facility management is to organize and supervise the:

A) Safe and secure maintenance and operation of the facility in a financially and environmentally sound manner.
B) Safe and secure maintenance and operation of the facility with no consideration for finances or the environment.
C) Safe and secure maintenance and operation of the facility in an environmentally sound manner with no concern for finances.
D) Unsafe and insecure maintenance and operation of the financial and environmental considerations of the facility.

Answer 2

A
Explanation: As defined in the chapter, the goal of facility management is to organize and supervise the safe and secure maintenance and operation of the facility in a financially and environmentally sound manner.

Question 3

3 The world's largest and most widely recognized international association for professional facility managers is:

A) British Institute of Facilities Management (BIFM)
B) Facility Management Association of Australia (FMA Australia)
C) International Facility Management Association (IFMA)
D) International Association of Assembly Managers (IAAM)

Answer 3

C
Explanation: The world's largest and most widely recognized international association for professional facility managers is the International Facility Management Association (IFMA). According to their website (www.ifma.org), they support more than 19,500 members in 60 countries through 125 chapters and 15 councils

Question 4

4 ________________ focuses on administrating the processes to produce and distribute the products and services offered through a facility.

A) Facility Management
B) Operations Management
C) Supply Chain Management
D) None of the Above

Question 5

5 The most widely recognized professional association in operations management is:

A) Association for Operations Management (APICS)
B) European Operations Management Association (EurOMA)
C) Production and Operations Management Society (POMS)
D) Institute of Operations Management

Question 6

6 Sport facility operations management seeks to maintain and care for:

A) Public facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.
B) Private facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.
C) Non-profit facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.
D) All of the Above

Question 7

7 Behind-the-scene concepts integral to the understanding of sport facility operations management include all of the following EXCEPT:

A) Business, ownership, and governance structures
B) Intricacies of financing sport facilities
C) Planning, design, and construction of sport facilities
D) Organizational and human resource management operations

Question 8

8 Implementation of management and operations involves all of the following EXCEPT:

A) Legal responsibilities
B) Ownership and governance structures
C) Operations management and financial management
D) Organizational management and human resource management

Question 9

9 Marketing, event planning, risk planning, and security planning are categorized as what type of issues in sport facility operations management?

A) Pre-Management
B) Pre-Operations
C) Ancillary
D) Implementation

Question 10

10 Effectiveness of management and operations of sport facilities includes:

A) Benchmarking
B) Performance Management
C) All of the Above
D) None of the Above

Question 11

11 Define and explain the importance of the main areas of facility management that need to be organized and supervised to ensure the safe and secure maintenance and operation of the facility in a financially and environmentally sound manner.

Question 12

12 Define and explain the major administrative processes that comprise operations management that aid in the production and distribution of products and services offered through a sport facility.

Question 13

13 Explain the wide range of problems that can occur if proper planning, management, or operations is not achieved in a sport facility.

Question 14

14 Conduct deeper research into two of the scenarios presented in the chapter and provide initial answers to the following:
- How would you deal with each of these scenarios?
- In your opinion, could they have been prevented? How?
- What would you have done differently?