Deck 6: Knowledge Application Systems

Question 1

With knowledge application systems, users utilize another's knowledge without any learning.

Answer 1

True

Question 2

Since knowledge application system use knowledge, knowledge technologies are applicable while knowledge mechanisms are not.

Answer 2

False

Question 3

NEC's use of knowledge application system technologies has saved the company over $100 million per year.

Answer 3

True

Question 4

CBR is the only technology for knowledge application systems.

Question 5

Instance-based reasoning has a focus of automated learning requiring no user involvement.

Question 6

Analogy-based reasoning is primarily used for classification problems.

Question 7

Application of technologies to knowledge application is dictated by management hierarchy.

Question 8

Rule-based systems are the appropriate technology for domains defined by a manageable set of rules or heuristics.

Question 9

If a domain is represented by imagery, then diagrammatic reasoning is the most suitable technology for a knowledge application system.

Question 10

Adding newly solved cases to the library is the first process step in CBR.

Question 11

The Case Method is a methodology to effectively develop CBR and knowledge application systems.

Question 12

The system development process of the Case Method uses software engineering procedures to define, install, and deploy knowledge application systems.

Question 13

The management process of the Case Method describes incentive systems to encourage user acceptance and support of the system.

Question 14

Seed cases for a new CBR system may be generated artificially.

Question 15

Using design methods like the Case Method increase systems development time and cost.

Question 16

Knowledge application systems can serve as a framework for creative reasoning.

Question 17

Knowledge application systems facilitate the implementation of decision support systems for design tasks.

Question 18

Knowledge application systems have yet to show any benefit for help desk technologies.

Question 19

With ever increasing technology capabilities, speed of case retrieval is no longer a limitation of CBR-based knowledge application systems.

Question 20

Knowledge application systems may not be able to solve all the problems they come across in complex environments.

Question 21

With respect to knowledge application, what are help desks and support centers?

A)Knowledge technologies supporting routines.
B)Knowledge technologies supporting direction.
C)Knowledge mechanisms supporting routines.
D)Knowledge mechanisms supporting direction.
E)Help desks and support centers are not related to knowledge application.

Question 22

With respect to knowledge application, what are policies and standards?

A)Knowledge technologies supporting routines.
B)Knowledge technologies supporting direction.
C)Knowledge mechanisms supporting routines.
D)Knowledge mechanisms supporting direction.
E)Policies and standards are not related to knowledge application.

Question 23

How are expert systems, decision support systems, and fault diagnosis systems related to knowledge application systems?

A)Mechanisms supporting routines.
B)Mechanisms supporting direction.
C)Mechanisms supporting knowledge exchange.
D)Technologies supporting knowledge exchange.
E)Technologies supporting direction and routines.

Question 24

What is the SQUAD system in use at NEC?

A)An expert locator system used to find knowledge resources at NEC.
B)A group support system-based technology to develop communities of practice at NEC.
C)A CBR-based technology to support knowledge application in quality control at NEC.
D)An e-mail technology for facilitating communication among distributed team members.
E)A quad-tree-based technology for searching CAD drawings of NEC patents.

Question 25

Which of the following is not a technology used to support knowledge application systems?

A)Rule-based expert systems.
B)Diagrammatic reasoning systems.
C)Constraint-based reasoning systems.
D)CBR systems.
E)None of the above.

Question 26

Which of the following is the most popular technique for implementing knowledge application systems?

A)CBR.
B)Statistical analysis.
C)Diagrammatic reasoning.
D)Rule-based.
E)Nonlinear methods.

Question 27

Which of the following is not a variant of CBR?

A)Analogy-based reasoning.
B)Instance-based reasoning.
C)Constraint-based reasoning.
D)Exemplar-based reasoning.
E)None of the above.

Question 28

What type of technology is recommended when designing a system based on the description of the internal workings of an engineered system?

A)Rule-based systems.
B)CBR.
C)Statistical analysis.
D)Model-based reasoning.
E)Diagrammatic reasoning.

Question 29

What type of technology is recommended for domains that have an experience base spanning the entire organization?

A)Rule-based systems.
B)CBR.
C)Statistical analysis.
D)Model-based reasoning.
E)Diagrammatic reasoning.

Question 30

What is the last process in a CBR knowledge application system?

A)Apply the case generated solution.
B)Add the new problem solution to the case library.
C)Obtain feedback on the quality of the solution.
D)Adapt the solution from the most similar case, if needed.
E)Index cases to optimize search and retrieval.

Question 31

What type of approach is the Case Method for development of knowledge application systems?

A)Human computer interaction.
B)Selective.
C)Iterative.
D)Definitive.
E)Automated data mining.

Question 32

Which of the following is not a process in the Case method cycle?

A)Systems development.
B)Business case development.
C)Systems operation.
D)Knowledge transfer.
E)None of the above.

Question 33

Which process in the Case Method cycle uses statistical analysis to analyze the case library?

A)Systems development process.
B)Business case development process.
C)Case library development process.
D)Database mining process.
E)Knowledge transfer process.

Question 34

Which process in the Case Method cycle is concerned with motivating users to accept and use the implemented knowledge application system?

A)Systems operation process.
B)Management process.
C)User satisfaction process.
D)Knowledge transfer process.
E)None of the above.

Question 35

Which subprocess of the case library development process allows for the generation of artificial seed cases?

A)Feedback.
B)Case generation.
C)Attribute-value extraction.
D)Hierarchy formation.
E)Case collection.

Question 36

Knowledge application systems not only apply to solving similar problems, but also serve as a framework for __________.

A)creative reasoning.
B)knowledge sharing.
C)externalization.
D)exchange.
E)application mechanisms.

Question 37

What term is used for knowledge application system enabled decision support systems applied to design tasks?

A)CAD CBR.
B)Model-based design.
C)Case-based design aids.
D)Diagrammatic reasoning systems.
E)Design support systems.

Question 38

Case libraries can serve to accumulate organizational experiences and as such may be thought of as a __________.

A)knowledge discovery system.
B)corporate memory.
C)expert advisory system.
D)community of practice.
E)knowledge internalization mechanism.

Question 39

What is one are, as exemplified by Compaq's SMART system, where knowledge application systems are specifically important?

A)Help desk technologies.
B)Business case development.
C)Fault diagnosis mechanisms.
D)Heuristic problem solving methods.
E)User interface design.

Question 40

Which of the following is not a limitation to the application of CBR-based knowledge application systems?

A)Security.
B)Specific.
C)Scalability.
D)Speed.
E)None of the above.

Question 41

Briefly define the three variants of CBR.

Question 42

What are the domain characteristics that indicate the use of each of the knowledge application technologies?

Question 43

What are the five process steps in a CBR knowledge application system?

Question 44

What are the six processes described in the Case Method for CBR development? Briefly describe the processes

Question 45

What are the three subprocesses involved in the case library development process?

Question 46

Describe what happens in the attribute-value extraction and hierarchy formation process?

Question 47

Explain why feedback is a critical process in development of case libraries.

Question 48

How are knowledge application systems related to creative reasoning? Provide illustrative examples.

Question 49

What are the different types of knowledge application systems and how are they being applied?

Question 50

What are the limitations to implementing knowledge application systems?