Deck 3: Organizational Culture

Question 1

_______________ is the shared and relatively enduring pattern of basic values, beliefs, and assumptions in an organization.

A) Leadership
B) Organizational climate
C) Organizational culture
D) Power

Answer 1

C

Question 2

The most readily observable, but least exact, expression of the organizational culture is represented by _______________.

A) basic assumptions
B) cultural artifacts
C) organizational climate
D) values

Answer 2

B

Question 3

The essence of organizational culture lies at what level?

A) basic assumptions
B) cultural artifacts
C) organizational climate
D) values

Answer 3

A

Question 4

Which of the following is a source that is focused on the problem of internal integration of organizational culture?

A) correction mechanisms
B) language
C) mission
D) performance measures

Question 5

When the organizational culture is inhibiting or limiting employee work performance rather than enhancing it, the _______________.

A) problem will be quickly and easily overcome with a culture change intervention
B) problem has likely only recently begun
C) symptoms are limited to a particular department or unit
D) symptoms are widespread through the organization

Question 6

During her performance evaluation meetings with employees, Karen is asking each how he or she perceives the review process, promotion processes in the company, and her communications regarding important organizational information. In this instance, Karen is attempt to assess the _______________

A) individualism trait
B) organizational climate
C) organizational culture
D) readiness for organizational change

Question 7

From Hofstede's research, what variable examines how organizational members preferences for stability and predictability influence whether organizational rules, regulations, and policies are formally stated in written form or are simply implied?

A) individualism
B) masculinity
C) power distance
D) uncertainty avoidance

Question 8

Kassyndra prefers work settings and activities that allow her to make her own decisions, allows her to making changes to policies that impede rather than assist her in completing her work without having to check with a supervisor, and has little need for a manager to provide opportunities to feel good about her performance. Kassyndra demonstrates high _______________.

A) individualism
B) masculinity
C) power distance
D) uncertainty avoidance

Question 9

Taco John's, a fast food restaurant that specializes in Tex-Mex offerings, previously told the story of its founding on the place mats given to customers on their trays when dining in. This origin story is an example of what aspect of organizational culture?

A) basic assumptions
B) cultural artifacts
C) organizational climate
D) values

Question 10

Acme, Incorporated believes that most persons will attempt to act in ways to benefit themselves, even at the expense of groups the person belongs to, and that they will also try to do as little as possible while still obtaining maximum rewards. These organizational beliefs reflect what aspect of organizational culture?

A) basic assumptions
B) cultural artifacts
C) organizational climate
D) values

Question 11

Guy and Rachel are running a small restaurant and have recently noticed that their line cooks are having difficulty preparing dishes correctly because of how the orders are taken by the wait staff. This problem due to a lack of common language represents a flaw in what aspect of organizational culture?

A) external adaptation
B) internal integration
C) organizational climate
D) values

Question 12

Condeleeza has noticed that her organization has been setting marketing and sales goals that are out of step with the economic realities of the market and in producing products and services that the consumers do not want. She is dealing with an organizational cultural problem of _______________.

A) external adaptation
B) internal integration
C) organizational climate
D) organizational values

Question 13

Colin has been gathering information to understand the current organizational culture of a company he has been hired to consult with on organizational change. He has examined documents, watched employees interact with customers, and attending numerous meetings. What is a conclusion he might draw regarding the cultural directory of the organization?

A) All terminology used in internal memos and e-mails will be easily understood by an outsider
B) Decisions are the sole purpose of called departmental and unit meetings
C) Organizational rituals involve a standardized set of behaviors to manage anxieties
D) The mission statement of company has likely changed little from its founding

Question 14

April is concluding a presentation on organizational culture change to her industrial-organizational psychology course. Which statement below would she be most likely to make if she wished to demonstrate her understanding of the material to her professor?

A) Changing organizational culture is a relatively simply process that can occur quickly
B) Interventions typically are successful within one or two attempts to create a new organizational culture
C) Organizational members respond enthusiastically and positively to change recommendations
D) Problems that are widespread and long lasting are typical symptoms for the need to implement organizational cultural change

Question 15

Renee wants her students to focus more on learning material rather than on being overly concerned with their grade. According to Edgar Schein's (2010) theorizing, where does this cultural shift regarding organizational learning have to begin?

A) With the students and how they conceptualize learning
B) With the students and their approach to specific activities or behaviors
C) With Renee through the specific activities she has students to for learning
D) With Renee and her articulation of the rules and norms for her classes with regard to learning

Question 16

Explain the four interpersonal dimensions identified in Hofstede's research.

Question 17

Contrast problems of external adaptation with problems of internal integration.

Question 18

Describe the steps involved in effectively changing organizational culture.

Question 19

Identify and briefly discuss at least two mechanisms for changing organizational culture.