Deck 24: Answering Questions

Question 1

The question-and-answer (Q&A) session ______.

A) plays an integral role in most business and professional talks
B) plays no role in most business and professional talks
C) plays a minimal role in most business and professional talks
D) is a separate speaking instance than business and professional talks

Answer 1

A

Question 2

The Q&A session, while enjoyable, can also be quite ______.

A) dry
B) challenging
C) boring
D) costly

Answer 2

B

Question 3

Q&A sessions accomplish which of the following?

A) Give audience members a voice.
B) Afford audience members the opportunity to heckle the speaker.
C) Afford audience members the opportunity to share their reactions with the speaker.
D) a & c

Answer 3

D

Question 4

Speakers may lose ground if their answers leave receivers ______.

A) confused
B) convinced
C) enthusiastic
D) persuaded

Question 5

The right answer to the question of whether questions should be part of the presentation itself is ______.

A) always
B) never
C) rarely
D) it depends

Question 6

Which of the following is true regarding personally soliciting questions before a presentation?

A) The questions may be anticipated by the speaker.
B) It can demonstrate novice speech activity.
C) It allows the audience to take control.
D) It can demonstrate anxiety.

Question 7

A speaker can solicit questions from the audience in advance by ______.

A) passing out note cards for audience members to jot down questions
B) including on the promotional flyer for the presentation a note that audience members should bring in question
C) having a moderator ask questions from the audience at the outset of a presentation
D) arriving at the venue early to talk to people prior to the presentation

Question 8

If you are giving a business presentation and your boss interrupts you with a question, what must you likely do?

A) Stop and answer it.
B) Pretend you didn't hear.
C) Refuse to answer.
D) Tell him or her to wait.

Question 9

Which of the following is a way to respond to an audience member who interrupts with a question that will be answered later in the speech?

A) Pretend you didn't hear them and ignore it.
B) Don't answer the question.
C) Berate them for interrupting tell them to be patient.
D) Tell the audience that you will answer it shortly.

Question 10

Which is an appropriate way to respond to someone who interrupts with a question?

A) Berate their question.
B) Avoid their question.
C) Tell them that you will answer their question at the end.
D) Chastise them for interrupting.

Question 11

What should you do if someone asks an irrelevant question?

A) Pretend you didn't hear them.
B) Reframe the question to focus on your goal.
C) Answer the question.
D) Tell them it was irrelevant.

Question 12

Answering questions ______ makes it possible for audience members to remember how you answered a question.

A) loudly
B) in the beginning
C) at the end
D) in the middle

Question 13

Holding a Q&A session at the presentation's end has which of the following benefits?

A) You control how and when you share your presentation's content.
B) You can be distracted by poorly timed or irrelevant queries.
C) You address the rude questioner.
D) You might go over time with your presentation and not answer any questions.

Question 14

Questions asked by audience members may do which of the following?

A) Support your position.
B) Be stated so poorly that you don't have to answer them.
C) Be stated so poorly that you have difficulty understanding them.
D) Stay nicely on topic.

Question 15

Preparing your responses to potential questions is ______ preparing the presentation itself.

A) the same as
B) more important than
C) just as important as
D) less important than

Question 16

______ is a speaker's ally.

A) Sympathy
B) Pity
C) Compassion
D) Empathy

Question 17

Being able to put yourself in the shoes of audience members will allow you to ______.

A) embarrass them
B) anticipate their questions
C) trick them
D) persuade them

Question 18

Every question deserves an answer that demonstrates ______.

A) your respect for the questioner
B) your sympathy for the questioner
C) your disregard for the questioner
D) your disagreement with the questioner

Question 19

Rather than obfuscate or multiply confusion, ______ each question asked of you to determine if you understand what the listener would like to know.

A) paraphrase
B) repeat
C) argue
D) interpret

Question 20

Which of the following is a drawback of waiting until the end to answer questions?

A) Audience members can have difficulty concentrating.
B) Audience members may simply not think about their question.
C) Audience members will always remember their questions.
D) Audience members may be able to distract you more easily.

Question 21

Adhere to protocol when fielding questions means you should answer ______.

A) first question submitted first
B) best question first
C) easiest question first
D) most difficult question first

Question 22

When you answer a questioner with "Let me approach the question this way...," you attempt to ______.

A) stay on course
B) think through your answer
C) be defensive
D) gracefully bring the Q&A session to a close

Question 23

If an audience member asks a question that you do not know the answer to, how should you respond?

A) Bluff your answer.
B) Give an answer to a question that wasn't asked.
C) Say "no comment."
D) Say you will need to look into the answer.

Question 24

If an audience member asks a question you don't like, you should do which of the following?

A) react emotionally
B) question the motives of the questioner
C) rephrase the question more appropriately
D) not answer the question

Question 25

When a specific individual asked you a question, you should address your answer to ______.

A) that specific person
B) the rest of the audience
C) that person and the entire audience
D) another audience member

Question 26

How should you end your Q&A session?

A) abruptly
B) slowly
C) by thanking the audience
D) by pointing out what the audience could have asked

Question 27

Questions can be asked before, after, or ______ your presentation.

A) during
B) omitted
C) written
D) in subsequent meetings after

Question 28

______ questions prior to speaking lets the speaker adapt the talk.

A) Avoiding
B) Asking
C) Soliciting
D) Delegating

Question 29

A Q&A session should not ______ without warning.

A) continue
B) terminate
C) begin
D) be recorded

Question 30

Sometimes, if a question occurs to you as an audience member, you find it difficult to maintain your ______ on what the speaker is saying.

A) concentration
B) interest
C) investment
D) application

Question 31

Adhere to protocol when fielding questions: The ______ hand up should be the first you answer.

A) closest
B) first
C) furthest
D) most animated

Question 32

Close with a statement that ______ your message, and thank the audience.

A) challenges
B) changes
C) reinforces
D) completes

Question 33

______ sessions give audience members a voice.

Question 34

Questions can be asked before, after, or ______ your presentation.

Question 35

The Q&A session, while enjoyable, can also be quite ______.

Question 36

Speakers may lose ground if their answers leave receivers ______.

Question 37

If the speaker has prepared effectively, many of the questions asked by audience members will be ones the speaker ______.

Question 38

To demonstrate their expertise and ______, speakers may solicit questions personally from the audience at the outset of a presentation.

Question 39

When someone asks an irrelevant question, you should ______ the question to focus on your goal.

Question 40

A listener may raise an ______ question, one that could throw your presentation off track.

Question 41

If you are giving a ______ presentation, for example, your boss may interrupt with a question at any point-and you likely have no choice but to stop and answer it.

Question 42

Answering questions at the end makes it possible for audience members to ______ how you answered a question.

Question 43

One example of ______ would be, "What I hear you asking is…Am I correct?"

Question 44

Some questions may be stated so poorly that you have difficulty ______ them.

Question 45

______ is a speaker's ally.

Question 46

The direction to not ______ means that you should never belittle, embarrass, or try to "one-up" a questioner.

Question 47

Rather than obfuscate or multiply confusion, ______ each question asked of you to determine if you understand what the listener would like to know.

Question 48

So that they feel free to ask questions, you should let your audience know that there are no "______ questions."

Question 49

Every question deserves an answer that demonstrates your respect for the ______.

Question 50

If an audience member asks you a question that you don't like you should not get ______.

Question 51

Adhere to protocol when fielding questions: The ______ hand up or question submitted should be the first you answer.

Question 52

When you answer a questioner with "Let me approach the question this way...," you attempt to ______.

Question 53

We tend to remember what we hear ______ and ______ losing much of the middle over time.

Question 54

When an audience member asks a question you dislike, you should ______ the question more appropriately.

Question 55

You should end your Q&A session by ______ the audience.

Question 56

When an individual asks a question, make initial eye contact with the questioner, but then widen your gaze to encompass ______.

Question 57

The Q&A gives the speaker a final opportunity to ______ the audience and gives the audience another opportunity to assess the speaker's preparedness and expertise.

Question 58

Answering the entire audience will make it less likely that the person asking the question will become ______ if he or she does not like your answer.

Question 59

Every question deserves an answer that demonstrates your respect for the questioner, and as such an answer should never be a ______.

Question 60

Q&As are required at the end of speeches.

Question 61

The Q&A gives the speaker a final opportunity to win over the audience and gives the audience another opportunity to assess the speaker's preparedness and expertise.

Question 62

Sometimes a speaker solicits questions from the audience in advance, perhaps passing out notecards and asking potential receivers to jot down and submit questions they would like answered.

Question 63

Every question deserves an answer that demonstrates your respect for the questioner.

Question 64

Empathy can be seen as a weakness in a Q&A.

Question 65

You should address your answer only to the person asked as to keep the audience from becoming hostile.

Question 66

Q&A sessions are really only advantageous to the audience.

Question 67

The Q&A session, while enjoyable, can also be quite challenging.

Question 68

Often a nervous habit, speakers may solicit questions personally from the audience at the outset of a presentation.

Question 69

Soliciting questions prior to speaking lets the speaker adapt the talk.

Question 70

A speaker should not allow questions during a presentation.

Question 71

We tend to remember what we hear in the middle of a speech.

Question 72

If you are giving a business presentation, for example, your boss may interrupt with a question at any point-and you likely have no choice but to stop and answer it.

Question 73

When an irrelevant question is asked, you need to take control, by reframing the question to focus on your goal.

Question 74

Sometimes, if a question occurs to you as an audience member, you find it difficult to maintain your concentration on what the speaker is saying.

Question 75

An answer should never be a put-down.

Question 76

You should avoid pauses before answering questions.

Question 77

Questions should only be asked before your presentation.

Question 78

An example of paraphrasing would be, "What I hear you asking is… is that correct?"

Question 79

Some members of the audience may ask you questions that you don't like.

Question 80

Some questions may be stated so poorly that you have difficulty understanding them.