Deck 10: Motivation

Question 1

Motivation is concerned with three factors:

A) what energizes behavior, what channels such behavior, and the conditions under which this behavior is maintained.
B) what calms behavior, what channels such behavior, and the conditions under which this behavior is maintained.
C) what calms behavior, what closes off such behavior, and the conditions under which this closure is maintained.
D) what prevents behavior, what channels behavior, and the conditions under which behavior is maintained.

Answer 1

A

Question 2

Motivation:

A) is the process of motivating and also the condition of being motivated
B) is a motivator
C) is a motive
D) is different triggers and drivers for each person

Answer 2

A

Question 3

An individual's perception of the world is determined by:

A) his or her background and personal experiences, among other variables.
B) information provided by the company in orientation.
C) only what he or she reads.
D) only by the influence of his or her parents.

Answer 3

A

Question 4

Cultural values are commonly held standards of what is:

A) acceptable or unacceptable
B) important or unimportant
C) right or wrong
D) all of the above Motivation

Question 5

Which of the following is expressed as (motivation strength = perceived value of result X perceived prob- ability of successful completion)?

A) Expectancy Model
B) Hierarchy of Needs
C) Two-Factor Theory
D) Self-fulfilling Prophecy

Question 6

The Pygmalion Effect states that:

A) the average person has an inherent dislike of work and will avoid it if possible.
B) needs cause human behavior.
C) the expectations the team members have of themselves will determine how well they perform.
D) when hygiene factors deteriorate to a level below what a team member considers acceptable, dissatisfac- tion is present.

Question 7

According to _____________, humans possess five basic needs: physiological, security, social, esteem, and self-actualization.

A) Maslow
B) Herzberg
C) Vroom
D) McGregor

Question 8

_____________ theory emphasizes the roles of motivating factors and hygiene factors.

A) Maslow's
B) Herzberg's
C) Vroom's
D) McGregor's

Question 9

_____________ identified two sets of contradicting assumptions he designated Theory X and Theory Y.

A) Maslow
B) Herzberg
C) Vroom
D) McGregor

Question 10

Which of the following statements is not related to motivating team members?

A) Each team member perceives and interprets instructions in a unique way.
B) Constant oversight and direction reinforce employees' understanding of their jobs.
C) A value is any object, activity, or orientation that individuals consider very important to their way of life.
D) Employees need to be clear on what to do, when to do it, and how to do it.

Question 11

It is impossible to have the highest-quality team without:

A) a respect for people and their differences
B) a knowledge of basic psychology
C) control of the financial aspects of the operation
D) an open and giving personality

Question 12

Managers must recognize:

A) that they cannot know the nature of many of the forces influencing the behavior of individual team members.
B) that creation of an effective team requires they view the team members as individuals not as a group.
C) the importance of high salaries in the motivation of the team and its members.
D) that the quality of the facility is the primary determinant of team member motivation

Question 13

Lack of respect for persons of different ages, ethnicities, genders, physical abilities and qualities, and sexual preferences contributes to which of the following?

A) low morale
B) increased team performance
C) creating an atmosphere in which individuals are encouraged to share opinions and ideas
D) consistent behavior when dealing with each member of the team

Question 14

The manager who will make the greatest impact on morale is the one who:

A) provides the best benefits.
B) believes in people.
C) quickly delegates.
D) reprimands the quickest.

Question 15

Giving team members important work to do is consistent with:

A) maintaining high morale.
B) maintaining esprit de corps.
C) both of the above.
D) none of the above.

Question 16

Morale is defined as:

A) the mental and emotional condition of an individual with regard to the function or task at hand.
B) the skill level of an individual with regard to the function or task at hand.
C) driven by primarily factors external to the operation
D) critical to individual expectations of professional growth

Question 17

There are elements that contribute to morale within the team. These elements include leadership attri- butes and a manager who can:

A) create an atmosphere in which individuals are encouraged to share opinions and ideas.
B) create their passion for and pride in being the best.
C) create management team morale that provides a sense of belonging.
D) create competition among members that exposes the weak players.

Question 18

At its simplest, a positive stimulus may be:

A) a smile from the manager.
B) recognition at a well-publicized awards function.
C) a bump in pay.
D) a promotion

Question 19

The highest performance or overall quality is achieved when there is ________________ by the team members.

A) buy-in
B) high degree of skill exhibited
C) a management group accepted
D) time for focus on the work Motivation

Question 20

The prospect of earning more money _____________ motivate as much as recognition, responsibility, and the prospect of advancement.

A) does not
B) does
C) might
D) will definitely

Question 21

Feedback should be given on two positive levels:

A) information and criticism.
B) doing well and needs improvement.
C) verbal and nonverbal.
D) written and verbal.

Question 22

Feedback is not only a useful method of providing information to the team member on performance but also an excellent method of:

A) giving reinforcement.
B) negative motivation.
C) discouraging team member ambition.
D) allowing managers to demonstration their expertise

Question 23

Excellent morale within the department or company is instilled by a manager who believes that most team members:

A) want to do a good job and in most instances will do a good job.
B) must do not what to work and must be forced to perform.
C) have no desire to advance in the company.
D) do not have the ability to advance within the company

Question 24

When people are unhappy at work:

A) employee turnover increases
B) absenteeism decreases
C) quality of performance is not impacted
D) the operation will be successful

Question 25

A manager who leads through fear generates:

A) negative stimuli
B) positive stimuli
C) greater attention to orders
D) higher levels of productivity

Question 26

Micro-management creates:

A) trust
B) negative stimuli
C) happy team members
D) low employee turnover