Question 1

The Sector Skills Council for hospitality, leisure, travel and tourism is?&#10;A) HLTT&#10;B) People 1st&#10;C) GoSkills&#10;D) UKCES

Accepted Answer

People 1st is the Sector Skills Council for hospitality, leisure, travel and tourism in the UK. HLTT is not a real Sector Skills Council, GoSkills is the Sector Skills Council for the passenger transport industry, and UKCES is the UK Commission for Employment and Skills, which works to develop and implement skills policies across all sectors.

Question 2

Which of the following are, according to Wood (1997), 'marginal workers'?&#10;A) Students&#10;B) Full-time managers&#10;C) Migrant workers&#10;D) Young workers

Accepted Answer

A,B,D

Question 3

The theory of 'hard' and 'soft' HRM was developed by?&#10;A) Armstrong&#10;B) Storey&#10;C) Baum&#10;D) Lucas

Accepted Answer

The theory of 'hard' and 'soft' HRM was developed by Michael Armstrong and revised by John Storey. Option A, C, and D are incorrect.

Question 4

Which terms are associated with 'hard' HRM?&#10;A) High commitment&#10;B) Quantitative&#10;C) Calculative&#10;D) High trust

Accepted Answer

"Hard" HRM is typically associated with a focus on numbers and calculations, as well as a utilitarian approach to managing employees. This is reflected in the emphasis on quantitative data and metrics, as well as the calculative mindset that seeks to maximize efficiency and cost-effectiveness in HR practices. Therefore, options B and C - which explicitly refer to quantitative and calculative aspects - are the best choices. Options A and D, which relate to concepts like trust and commitment, may be associated more with "soft" HRM.

Question 5

As part of the HRM cycle to attract an effective workforce, tourism and hospitality organizations need to consider?&#10;A) Rewards and welfare&#10;B) Peformance appraisal&#10;C) Recruitment and selection&#10;D) Labour markets

Accepted Answer

The answer of As part of the HRM cycle to...

Question 6

What concepts are associated with Schuler and Jackson's (1987) 'best fit' approach?&#10;A) Needed role behaviours&#10;B) One best way&#10;C) Cost reduction strategy&#10;D) All of the above

Accepted Answer

The answer of What concepts are associated with Schuler and...

Question 7

CIPD stands for?&#10;A) Committee of Institutions for Personnel and Development&#10;B) Chartered Institute of Personnel and Development&#10;C) Chartered Institute of People and Development&#10;D) Chartered Insitute for Personnel and Diversity

Accepted Answer

CIPD stands for Chartered Institute of Personnel and Development.

Question 8

Some of the potential reasons for poor personnel practices in hospitality and tourism include?&#10;A) Low skills base of the workforce&#10;B) Predominance of SMEs&#10;C) Selective recruitment and selection&#10;D) None of the above

Accepted Answer

The hospitality and tourism sector often faces challenges due to a low skills base of the workforce and the predominance of small and medium-sized enterprises (SMEs), which may lack the resources or expertise for effective personnel practices.

Question 9

Companies appearing to be a 'great place to work' are likely to have which of the following HR practices?&#10;A) Weak internal labour market&#10;B) Significant on-going training&#10;C) Ad-hoc recruitment&#10;D) Comprehensive range of benefits

Accepted Answer

Companies that are considered great places to work often invest in significant ongoing training (B) to ensure employee growth and development, and offer a comprehensive range of benefits (D) to meet the diverse needs of their workforce, contributing to employee satisfaction and retention.

Deck 1: Human Resource Management and the Tourism and Hospitality Industry: An Introduction