Question 1

Which stage of the listening process involves attaching meaning to cues provided by a communication partner?&#10;A) attending&#10;B) interpreting&#10;C) remembering&#10;D) evaluating

Accepted Answer

Interpreting is the stage of the listening process where the listener attaches meaning to cues provided by the communication partner. Attending is the process of selectively focusing on certain stimuli. Remembering is the process of storing information for future use. Evaluating involves the listener judging the message for accuracy or effectiveness.

Question 2

Christian is having a meeting with his professor to get some advice about applying to law school. As he listens to his professor speak, he thinks about how to restate her remarks in his own words. What strategy is Christian using to help him interpret his professor's messages?

A) determining organization
B) attending to nonverbal cues
C) paraphrasing
D) questioning

C

Accepted Answer

Christian is using the strategy of paraphrasing to restate his professor's remarks in his own words. This helps him to better understand and interpret his professor's messages.

Question 3

Your friend left you a voicemail with details about a party you plan attend. You have to play the message a few times and listen carefully because you can't tell if she said the party starts at 8:15 or 8:50 and you weren't sure if she said it was on Fourth St. or North St. What type of listening are you engaged in when you listen for these types of details?

A) discriminatory listening
B) appreciative listening
C) comprehensive listening
D) evaluative listening

A

Accepted Answer

Discriminatory listening involves focusing on specific details and distinguishing between different stimuli. In this case, the listener is trying to discriminate between two different pieces of information (the start time and the street name) and is listening carefully to try to discern the correct details.

Question 4

What type of listening are you engaged in when you focus on another person's feelings to understand what they must be going through?&#10;A) discriminatory listening&#10;B) comprehensive listening&#10;C) evaluative listening&#10;D) active-empathic listening

Accepted Answer

Active-empathic listening involves actively focusing on the speaker's words and feelings to understand their perspective and show genuine empathy. This type of listening requires the listener to suspend their own judgments and biases in order to fully engage with the speaker and provide support.

Question 5

Mitchell is super-sensitive, so his boyfriend can never tell how much of his stories are truth and how much are exaggerations. When Mitchell, came home talking about his manager that hit him, his boyfriend had to use ____ listening to find the real story.

A) appreciative
B) comprehensive
C) evaluative
D) discriminatory

Accepted Answer

Evaluative listening involves analyzing and evaluating the content of a message to determine its truthfulness, significance, and relevance. Given Mitchell's tendency to exaggerate, his boyfriend would need to use evaluative listening to discern the facts of the story.

Question 6

Which of the following listening styles involves listening to communicate an interest and concern for others?&#10;A) action-centered listening style&#10;B) content-centered listening style&#10;C) time-centered listening style&#10;D) people-centered listening style

Accepted Answer

People-centered listening style involves listening with an interest and concern for others, and is focused on building relationships and empathy with the speaker.

Question 7

Regina is at her doctor's office for her annual check up and she is growing increasingly irritated by her doctor's tendency to beat around the bush and make small talk. She has things she needs to do and would prefer that he just tell her the important things she needs to know as quickly as possible so that she can get out of there. What listening style does Regina have?

A) action-centered listening style
B) content-centered listening style
C) time-centered listening style
D) people-centered listening style

Accepted Answer

Regina's preference for quick, efficient communication without unnecessary details indicates a time-centered listening style, where the focus is on efficient and timely information exchange.

Question 8

Marty is listening to his friend Steven talk about his recent illness. Marty listens carefully to make sure he accurately understands all the facts and details Steven is conveying. Which listening style best describes Marty's approach to listening?

A) action-centered listening style
B) content-centered listening style
C) time-centered listening style
D) people-centered listening style

Accepted Answer

Marty's focus is on understanding the information that Steven is sharing, indicating a content-centered listening style.

Question 9

If you are having trouble listening to a lecture for a class because the professor is using a lot of jargon that you don't understand and describing theories that are overly complex, which of the following presents a barrier to your ability to listen effectively?

A) noise
B) features of the message
C) thoughts and feelings
D) lack of effort

Accepted Answer

The features of the message, such as the use of jargon and complex theories, are presenting a barrier to effective listening. Noise, thoughts and feelings, and lack of effort may also impact listening ability, but they are not the primary barriers in this scenario.

Question 10

Which form of nonlistening involves listening to gain information that will allow you to attack the speaker?&#10;A) pseudolistening&#10;B) defensive listening&#10;C) ambushing&#10;D) literal listening

Accepted Answer

Ambushing involves listening to gain information that will help the listener attack the speaker. The listener is not truly listening to the speaker, but rather using their words as ammunition for their own argument or point of view.

Question 11

Which of the following forms of nonlistening involves listening only to specific parts of the message that are relevant to you?&#10;A) pseudolistening&#10;B) monopolizing&#10;C) selective listening&#10;D) defensive listening

Accepted Answer

The answer of Which of the following forms of nonlistening...

Question 12

Bernie sits in the front of the classroom, maintains eye contact with his instructor, and nods in agreement with her remarks. However, Bernie's mind is actually focused on this weekend's upcoming basketball game, so he is not actually focused on the content of the lecture. By giving the appearance of listening without actually listening, Bernie is exemplifying

A) pseudolistening
B) monopolizing
C) selective listening
D) defensive listening

Accepted Answer

The answer of Bernie sits in the front of the...

Question 13

Which of the following is an accurate definition of empathic accuracy?&#10;A) The ability to vicariously experience another person's thoughts or feelings.&#10;B) The ability to accurately infer the content of another person's thoughts or feelings.&#10;C) Engaging in the exchange of ideas and taking steps to increase understanding.&#10;D) A state of listening characterized by intense, mutual engagement in interaction.

Accepted Answer

The answer of Which of the following is an accurate...

Question 14

Which of the following statements correctly describes the dominance-submissiveness dimension of relational messages?&#10;A) It addresses the degree to which one person controls or has status over the other.&#10;B) It addresses the degree to which one person likes or dislikes the other.&#10;C) It addresses how engaged each person is in the interaction.&#10;D) All of the above are correct.

Accepted Answer

The answer of Which of the following statements correctly describes...

Question 15

What is transcendence, as it refers to a state of listening during interpersonal interactions?&#10;A) When one partner is wholly focused on what the other person is saying.&#10;B) When the listener rises above what is being communicated and has creative new insights.&#10;C) When partners in an interaction are intensely and mutually engaged in the conversation.&#10;D) None of the above is correct.

Accepted Answer

The answer of What is transcendence, as it refers to...

Question 16

The ability to accurately infer the content of another person's thoughts and feelings is known as ________.&#10;A) relational framing&#10;B) emotional intelligence&#10;C) empathy&#10;D) empathic accuracy

Accepted Answer

The answer of The ability to accurately infer the content...

Question 17

What is relational framing?&#10;A) Paying attention to relational messages during interpersonal interactions.&#10;B) Using either liking or power as a framework for making sense of a conversation.&#10;C) Emphasizing particular relational qualities as you create messages for a partner.&#10;D) Explaining to a partner your intentions and expectations for the relationship.

Accepted Answer

The answer of What is relational framing?&#10;A) Paying attention to...

Question 18

Gus started a new job a few weeks ago as a server in a restaurant. He started to notice that there were ways that the restaurant could run more efficiently, so he approached his manager with some suggestions. Impatient and annoyed, the manager snapped back, "Just do what I tell you to do and don't ask any questions." What feature of relationships is reflected in the manager's response?

A) dominance
B) informality
C) social orientation
D) receptivity

Accepted Answer

The answer of Gus started a new job a few...

Deck 8: Listening and Responding