Deck 7: Evaluating, Appraising, and Assessing Performance

Question 1

"Performance appraisal" is a term used for

A)organizational evaluation
B)organizational assessment
C)individual evaluation
D)none of the above

Answer 1

individual evaluation

Question 2

Individual evaluations can discriminate on the basis of

A)race
B)national origin
C)religion
D)none of the above

Answer 2

none of the above

Question 3

Which of the following categories is not mentioned by Wilson and McLaren as appropriate for police evaluations?

A)attendance
B)safety practices
C)number of citations written
D)job skill level

Answer 3

number of citations written

Question 4

Employee performance evaluations are most often done

A)annually
B)bi-yearly
C)quarterly
D)monthly

Question 5

Which of the following is not a legitimate purpose of individual evaluations?

A)advancing the career of the supervisor
B)assisting in individual development
C)encouraging and maintaining discipline
D)allocating promotions or compensation

Question 6

The concept of Management by Objectives (MBO) was originated by ___________ in The Practice of Management

A)Theodore Caplow
B)George Odiorne
C)Kurt Lewin
D)none of the above

Question 7

The concept of Management by Objectives (MBO) was popularized by __________ in Management by Objectives.

A)Theodore Caplow
B)George Odiorne
C)Kurt Lewin
D)none of the above

Question 8

Which of the following is not listed by your authors as useful in doing an organizational evaluation of a criminal justice agency

A)profit margin
B)efficiency
C)turnover rates
D)measures of goal consensus and conflict

Question 9

Under Management by Objectives (MBO), organizational goals are

A)abstract
B)long-term
C)not expected to be fully accomplished
D)all of the above

Question 10

_________ applied Management by Objectives (MBO) to criminal justice.

A)Peter F. Drucker
B)George Odiorne
C)Ronald Lynch
D)none of the above

Question 11

In what decade was the first police department in the United States accredited?

A)1960s
B)1970s
C)1980s
D)1990s

Question 12

According to ________ employee morale is vital to organizational assessment.

A)Theodore Caplow
B)George Odiorne
C)Kurt Lewin
D)none of the above

Question 13

When looking at the turnover rate in an organization, the manager should be most concerned if employees are leaving for

A)non-organizational reasons
B)efficiency or productivity reasons
C)internal competitive reasons
D)external competitive reasons

Question 14

Another name or term for cost-benefit analysis is

A)hedonistic calculus
B)running the numbers
C)numbers crunching
D)all of the above

Question 15

This type of change occurs with mutual goal setting, and is deliberate, but the change agent dominates in the power balance.

A) technocratic change
B) coercive change
C) indoctrination
D) interactional change

Question 16

This type of change is deliberate, but lacks mutuality, and has an imbalanced power ratio in favor of the change agent.

A) technocratic change
B) coercive change
C) indoctrination
D) interactional change

Question 17

Ronald Lynch categorizes sources of conflict as either rational or

A) non-rational
B) semi-rational
C) intellectual
D) emotional

Question 18

Kurt Lewin suggested a three-stage process for change in organizations. The stage at which changes become established within the organization is the ______ stage.

A) unfreezing
B) changing
C) refreezing
D) none of the above

Question 19

Which of the following is not a common feature of an organization that can accept change?

A) high centralization of power
B) high complexity in professional training
C) low formalization
D) high job satisfaction levels

Question 20

Supervisors should be trained in employee performance appraisal

Question 21

Evaluations are normally done by the immediate supervisor of the employee

Question 22

Shared evaluations are generally a bad idea

Question 23

Secret evaluations are a bad idea in all situations

Question 24

In the Management by Objectives (MBO) process, managers and employees identify objectives together

Question 25

Once objectives are identified in the Management by Objectives (MBO) process they can never be modified

Question 26

Some police departments have deliberately falsified Uniform Crime Report (UCR) data

Question 27

Management by Objectives can only be used to evaluate individuals, but not organizations

Question 28

Criminal justice managers can easily assess the professionalism and integrity of employees

Question 29

Management by Objectives (MBO) is a panacea for all management ills

Question 30

Low turnover rate is a good indicator of employee morale

Question 31

Jeremy Bentham called cost-benefit analysis "running the numbers"

Question 32

Co-optation is a managerial device by which the management of an organization absorbs the aims of the workers

Question 33

Natural change involves no deliberation, no goal setting, and exists independently of the existence or absence of hierarchical arrangements.

Question 34

Resistance to change should be interpreted by management as disloyalty

Question 35

"Sunk costs" are a source of organizational resistance to organizational change

Question 36

"Conflict theorists" believe that change naturally leads to conflict

Question 37

According to Ronald Lynch sources of conflict can be emotional and rational at the same time

Question 38

High formalization is a common feature of an organization that can accept change

Question 39

"Unfreezing" is the first step to organizational change according to Kurt Lewin

Question 40

Evaluation is a very important role for managers. What are the challenges a manager must face when conducting individual evaluations? How does organizational evaluation differ from individual evaluation?

Question 41

Why is Management by Objectives (MBO) an important philosophy for criminal justice managers? How can it be applied for both individual and organizational evaluation?

Question 42

Why is change often a difficult process in a criminal justice organization? What are some of the major sources of resistance to change? What are some of the suggested ways that managers can overcome this resistance?