Question 1

A colleague is describing an issue he is having with his new mobile device. He tells you he purchased it at the Apple store. What type of operating system is the mobile device likely running?&#10;A)Apple OS&#10;B)Open-Source OS&#10;C)Closed-Source OS&#10;D)Android OS

Accepted Answer

This mobile device is likely running a closed-source operating system, sine the user purchased his mobile device at the Apple store.
Key Takeaway: Closed-source software is generally vendor-specific and is not open to download for developers (except for application developers, who can download a software development kit, or SDK); thus, Apple's mobile operating system iOS (currently in version 6) is a closed-source operating system. Android, created by the Open Handset Alliance (directed by Google), is open-source and, therefore, developers can download the software for their own customizations and use. The Linux operating system, which you can download on the Internet for free, is another example of an open-source operating system (in fact, Linux is the basis for Android).

Question 2

All of the following hardware components are found in all mobile devices, except:&#10;A)RAM&#10;B)Flash Memory&#10;C)CPU&#10;D)USB ports

Accepted Answer

All of the above hardware components are found in all mobile devices except USB ports.
Key Takeaway: Since mobile devices, such as tablet computers, are still computers at their core, they have many of the same hardware components. What changes from a larger computer to a smaller one, however, are the specifications of these components; in a mobile device they are built for portability and battery life, not necessarily performance. Therefore, flash memory is used in place of a hard drive. While all mobile devices have a port of some sort (for instance, a power port), they do not all have USB compatible ports-most notably, iPads and iPhones.

Question 3

All of the following are major differences between tablets and laptops, except:&#10;A)Tablets lack field serviceable parts.&#10;B)Tablets are difficult to upgrade.&#10;C)Tablets have more input devices.&#10;D)Tablets have touchscreen capabilities.

Accepted Answer

All of the above are major differences between tablets and laptops, except that tablets have more input devices.
Key Takeaway: Tablets cannot be taken apart easily, and therefore upgrading them or replacing parts on them can be a hassle, if not impossible. Tablets rely on their touchscreen capabilities for input, rather than having a mouse and keyboard such as larger computers have (although you can connect a keyboard via a Bluetooth connection).

Question 4

How can you install apps to an Android phone?&#10;A)Download and install wirelessly through the App Store.&#10;B)Download and install wirelessly through jailbreaking.&#10;C)Download and install wirelessly through Google Play or the Amazon App Store.&#10;D)Download and install wirelessly through iTunes.

Accepted Answer

You install apps to an Android phone by downloading and installing the application wirelessly through the Google Play or Amazon App Store.
Key Takeaway: You can install apps on iOS devices, such as the iPad and iPhone, through the App Store or by purchasing the app on iTunes and syncing the mobile devices with your computer (something that can be done wirelessly on the current versions of Mac OSX and iTunes). Jailbreaking refers to "hacking" the mobile devices OS to gain root access to the phone (this is called rooting in the Android world). Installing apps on an Android phone can be doing wirelessly through the Android Market, or by browsing the Google Play website.

Question 5

Which of the following is primarily responsible for auto-rotation screens on mobile devices?&#10;A)Gyroscope&#10;B)Jailbreaking&#10;C)Accelerometer&#10;D)Calibration

Accepted Answer

The accelerometer is primarily responsible for auto-rotation screens on mobile devices.
Key Takeaway: A traditional accelerometer is responsible for recognizing the device's relation to the earth's surface, hence it allows the mobile device to become sensitive to shaking, rotations, and so on. The Gyroscope, on the other hand, recognizes rotation around a particular access, and measures things like pitch and roll (useful mostly for gaming). Calibration, which is not available on Apple devices, ensures the axes of the accelerometer are calibrated properly. Jailbreaking is another term for "hacking" an Apple device.

Question 6

You want to locate a restaurant near your current location. How would you enable this feature on an Apple device?&#10;A)Under Location in the settings.&#10;B)Under Location Services in the settings.&#10;C)Under GPS in the settings.&#10;D)Under GPS Services in the settings.

Accepted Answer

To enable a feature allowing you to locate a restaurant near your current location, you would want to enable Location Services in the settings.
Key Takeaway: GPS (Global Positioning System) allows a satellite to track your exact location, and therefore provide location relevant information to you. On an Apple device, this is referred to as Location Services under settings (now located under Privacy in iOS 6).

Question 7

An iPad2 has which of the following display types?&#10;A)Multitouch&#10;B)CRT&#10;C)Plasma&#10;D)Dualtouch

Accepted Answer

An iPad2 has a Multitouch display.
Key Takeaway: One of the major differences between a laptop (or desktop) and Tablet PC is the type of display. Apple introduced the Multitouch display, allowing users to operate the device with fingers (or special stylus devices), and use several fingers at once, allowing the device to recognize the difference between, say, a one-finger swipe and a two-finger swipe. The Multitouch screen uses an LCD, not plasma or CRT, display.

Question 8

The CPUs found in most mobile devices is based on which CPU architecture?&#10;A)Pentium&#10;B)ARM&#10;C)AMD&#10;D)Apple

Accepted Answer

The CPUs found in most mobile devices is based on the ARM architecture.
Key Takeaway: The majority of companies (including Samsung and Apple) use ARM based architecture in instructors for developing their own System-on-Chip (SoC), which is an integrated circuit that contains a processor, memory, GPU, and more.

Question 9

A user calls the helpdesk complaining that she has to tap an icon on her tablet multiple times before it opens, and pressing the Home button lags. Which of the following would you suggest first to help the user?

A)Perform a soft reset.
B)Perform a hard reset.
C)Install a screen protector.
D)Tell the user to wait longer.

Accepted Answer

To help the user who complains that she has to tap an icon multiple times before it opens and is experiencing a lag when pressing the home button, suggest she first perform a soft reset.
Key Takeaway: Generally, if pressing an icon or home button multiple times doesn't elicit a response, the unit needs to be soft reset. This can generally be accomplished by holding down the power button until the device shuts off. Performing a hard reset should only be done of the device continues to function poorly, since this may result in the loss of data (always backup the device before performing a hard reset).

Question 10

An Android user is planning on using his device on an airplane and wants to know if he can use the device for gaming while in-air. What do you tell him?&#10;A)No, use of any mobile phone is not allowed.&#10;B)To use the device in-air, the user should enable Airplane Mode by going to Settings > Wireless & Networks.&#10;C)To use the device in-air, the user should enable Airplane Mode by going to Settings > Airplane Mode&#10;D)The user may use the phone without any change while in-air.

Accepted Answer

To use the device in-air while on an airplane, an Android user should enable Airplane Mode by going to Settings > Wireless & Networks.
Key Takeaway: So long as you turn off all wireless antennas on a device, including Wi-Fi, GPS, and GSM, you can use a mobile device on an airplane just like you would a laptop computer. The easiest way to do this is to put the device into Airplane mode, which can be found on an Android device by going to Settings > Wireless & Networks, and enabling Airplane Mode. Note: at this point the device still needs to be completely turned off turning takeoff and landing.

Question 11

A user calls the helpdesk complaining she cannot get a new Bluetooth headset she purchased to work properly with her iPhone. She was told the device should connect automatically with little hassle, but she cannot get it to connect. What is the first thing you should check?

A)Is the iPhone Bluetooth enabled and discoverable?
B)Is the Bluetooth version compatible with the iPhone?
C)Is she using the correct pin code for device pairing?
D)Has the iPhone had previous hardware issues?

Accepted Answer

The answer of A user calls the helpdesk complaining she...

Question 12

What information do you need in order to connect your mobile device to a Wi-Fi network (select all that apply)?&#10;A)Security Type&#10;B)SSID&#10;C)Password&#10;D)IP Address

Accepted Answer

The answer of What information do you need in order...

Question 13

A user describes a feature on their mobile device that allows the user to connect to the Internet on their laptop through the mobile device's 3G connection. What is this feature called?&#10;A)Internet pass-through&#10;B)Cellular connectivity&#10;C)Pairing&#10;D)Tethering

Accepted Answer

The answer of A user describes a feature on their...

Question 14

A user complains that their Bluetooth headset works well when he is close, but not when he walks into the other room. His Wi-Fi connection, on the other hand, allows him to move throughout the house. What is the issue?

A)Most Bluetooth connections have a limited range of 5m.
B)Most Bluetooth connections have a limited range of 10m.
C)The device is not fully charged.
D)The Wi-Fi connection is interfering with the Bluetooth connection.

Accepted Answer

The answer of A user complains that their Bluetooth headset...

Question 15

A user complains their POP3 email is not working correctly. When going over their server settings, you notice the following port settings: Incoming Mail - Port 143, Outgoing Mail - Port 587. What is most likely the issue?

A)The incoming mail port should be set to 110.
B)The outgoing mail port should be set to 25.
C)The incoming mail port should be set to 25.
D)There is not issue with the ports.

Accepted Answer

The answer of A user complains their POP3 email is...

Question 16

A user wants to set up the email on their mobile device so that when they read an item on their computer, it automatically shows as read on their device-or vice versa. What email protocol can they use to accomplish this?

A)LDAP
B)POP3
C)IMAP
D)SMTP

Accepted Answer

The answer of A user wants to set up the...

Question 17

A user describes a feature on their mobile device that shows them a map of all the locations they've visited over the past year. What best describes this process?&#10;A)GPS&#10;B)Geotagging.&#10;C)Geotracking.&#10;D)Location Services

Accepted Answer

The answer of A user describes a feature on their...

Question 18

You must have which of the following programs installed on your PC to synchronize an iPhone:&#10;A)iTunes&#10;B)IPhone Synching Service&#10;C)Windows Mobile Device Center&#10;D)Windows Media Player

Accepted Answer

The answer of You must have which of the following...

Question 19

When you connect an Android device to a PC, what is the default option that displays on the Android screen?&#10;A)Charge Only&#10;B)Disk Drive&#10;C)USB tethering&#10;D)HTC sync

Accepted Answer

The answer of When you connect an Android device to...

Question 20

Disabling the iOS Simple Passcode allows a user to use which of the following passcodes (select all that apply)?&#10;A)4678&#10;B)789456&#10;C)Password!&#10;D)p@ssw0rd

Accepted Answer

The answer of Disabling the iOS Simple Passcode allows a...

Question 21

You want to prevent a user from being able to easily access your device if you accidentally leave it at your desk. What feature would you implement?&#10;A)Remote Backup&#10;B)Remote Wipe&#10;C)Screen Lock&#10;D)Audio Alarm

Accepted Answer

The answer of You want to prevent a user from...

Question 22

Removing limitations on an Android phone is specifically referred to as:&#10;A)Jailbreaking&#10;B)Geotracking&#10;C)Rooting&#10;D)Liberating

Accepted Answer

The answer of Removing limitations on an Android phone is...

Question 23

Upon realizing you have misplaced your mobile device, which contains copies of your latest tax returns, what is the first thing you can do to mitigate your potential loss?&#10;A)Enable remote wipe.&#10;B)Enable remote tracking.&#10;C)Enable remote backup.&#10;D)Enable remote locator.

Accepted Answer

The answer of Upon realizing you have misplaced your mobile...

Question 24

Your organization is concerned maintaining security and ensuring compliance of certain restrictions over all the iPhones used by employees. What would you recommend the company employ?&#10;A)Remote Access&#10;B)MDM&#10;C)Remote Locking&#10;D)AV software

Accepted Answer

The answer of Your organization is concerned maintaining security and...

Question 25

An organization wants to ensure its mobile Android devices are just as protected as their laptops and desktops. Which of the following should they implement on the mobile device (select all that apply)?

A)Enable Passcode locks
B)Install Antivirus
C)Disable wireless networks.
D)Install a locator app.

Accepted Answer

The answer of An organization wants to ensure its mobile...

Question 26

A user has forgotten their Android mobile device password and has tried to login too many times. What will happen as a result?&#10;A)The device will likely automatically wipe itself.&#10;B)The device will lock until plugged into the computer to which it was last synced.&#10;C)The device will need to be sent back to the manufacturer.&#10;D)The device will need to be restarted.

Accepted Answer

The answer of A user has forgotten their Android mobile...

Question 27

Enabling Visible Passwords on an Android phone results in which of the following:&#10;A)Allows the user to use a pattern rather than set of numbers as their screenlock.&#10;B)Allows the user to set how long the phone will wait after inactivity to lock.&#10;C)Allows the user to see a password as its being typed.&#10;D)Allows the user to use the digital camera as an authentication technique.

Accepted Answer

The answer of Enabling Visible Passwords on an Android phone...

Question 28

What is the most commonly used connection type when connecting a mobile device directly to a PC?&#10;A)Wi-Fi&#10;B)USB&#10;C)FireWire&#10;D)Bluetooth

Accepted Answer

The answer of What is the most commonly used connection...

Deck 7: Mobile-Devices