Question 1

Which of the following rights is not granted to copyright holders by the Copyright Act of 1976?&#10;A)The right to duplication/reproduce/copy the work.&#10;B)The right to exclude others from making, using, offering for sale, or selling the invention in the United States.&#10;C)The right to display the work publicly.&#10;D)The right to sell, lease, rent, or otherwise duplicate copies of the work in public.

Accepted Answer

The right to exclude others from making, using, offering for sale, or selling the invention in the United States is granted to patent holders under the U.S. Patent Act.
Key Takeaway: The Copyright Act of 1976 does grant copyright holders the right to duplicate/reproduce/copy the work and does grant copyright holders the right to display the work publically. In addition, it grants copyright holders the right to sell, lease, rent, or otherwise distribute copies of the work to the public.

Question 2

All of the following are reasons for conducting needs analysis/assessment except&#10;A)To identify performance related problems within the organization.&#10;B)To increase the likelihood of identifying a solution that will truly bridge the performance gap.&#10;C)To begin the initial creation of the HRD/training program before meeting with any organizational resistance that could slow progress.&#10;D)To ensure that a legitimate cost-benefit analysis is conducted before a commitment is made to any particular HRD/training solution.

Accepted Answer

The HRD/training initiative should not be created/developed until the needs analysis/assessment and design phases have been completed (and agreed to in writing).
Key Takeaway: All of the other options are not the best response, since each one articulates a legitimate reason for conducting a needs analysis/assessment.

Question 3

Which of the following statements about using reading as a training methodology is true?&#10;A)It should be included at least once, whenever possible, in every training program, since ideally all training methodologies should be included in every training program.&#10;B)It should be avoided in training programs unless truly necessary, since participants generally do not find it engaging or stimulating.&#10;C)It represents a particularly effective methodology for auditory learners.&#10;D)It should be included in training programs when participants would benefit from time to absorb and process detailed materials.

Accepted Answer

Although reading is not always valued as a learning methodology, it does serve a number of valuable purposes, one of which is allowing participants the opportunity to absorb and process detailed information.
Key Takeaway: Although it is important to use a variety of training methodologies, it is not necessary - and would not always be appropriate- to include all training methodologies in all training programs. Option B is not the best response, since reading can serve a variety of valuable purposes in training programs. Option C is not the best response, since reading can be a particularly effective methodology for visual learners, more so than for auditory learners.

Question 4

Which of the following statements does not reflect a statement by which the presentation effectiveness of instructors/potential instructors could be assessed/evaluated?&#10;A)Summarizes major points throughout and at the conclusion of the workshop.&#10;B)Refers to and utilizes training materials throughout the program.&#10;C)Allows ample time for participants to develop concepts.&#10;D)Scores consistently well on post-training evaluation forms.

Accepted Answer

Scoring consistently well on post-training evaluation forms is not necessarily a valid measure of training effectiveness.
Key Takeaway: That evaluation technique provides more insight into how well participants liked the trainer than how effective the trainer was at ensuring that participants leave the program with the skills and knowledge they will need to bridge the performance gap. Option A is not the best response, since summarizing major points throughout and at the conclusion of the workshop is one valid measure of presentation effectiveness. Option B is not the best response, since referring to and utilizing training materials throughout the program is one valid measure of presentation effectiveness. Option C is the not the best response, since allowing ample time for participants to develop concepts is one valid measure of presentation effectiveness.

Question 5

Taking a &#34;summative&#34; approach to evaluation means that&#10;A)The designer/instructor/HRD professional collects, summarizes, and incorporates feedback throughout the program development and implementation phases.&#10;B)The designer/instructor/HRD professional collects, summarizes, and incorporates feedback at the conclusion of the program design and development phases.&#10;C)The designer/instructor/HRD professional collects, summarizes, and incorporates feedback after implementing the HRD/training program.&#10;D)The designer/instructor/HRD professional does not collect, summarize, and or incorporate feedback until summary data from a representative number of participants has been collected and analyzed.

Accepted Answer

"Summative evaluation" takes place at the end of the implementation phase.
Key Takeaway: Option A describes the "formative evaluation" technique. Option B and D are not the best response, since both describe evaluation techniques that are not espoused by recognized ISD or HRD experts.

Question 6

All of the following statements about Kirkpatrick's behavior level evaluation are true except&#10;A)It measures &#34;transfer of training&#34; - the degree to which participants apply the skills and knowledge covered in the training sessions in the workplace.&#10;B)It measures whether and to what degree participants have mastered the skills or acquired the knowledge explored through the learning objectives.&#10;C)It measures changes in behavior that might be the result of factors unrelated to the HRD/training initiative.&#10;D)It measures whether participants' on-the-job behaviors have changed in a manner consistent with training objectives.

Accepted Answer

The degree to which participants have mastered the skills or acquired the knowledge explored through the learning objectives is a function of Kirkpatrick's learning-level of evaluation.
Key Takeaway: Behavior level evaluation does measure "transfer of training"-the degree to which participants apply the skills and knowledge covered in the training sessions in the workplace. Behavior level evaluation could potentially measure changes in behavioral that might be the result of factors unrelated to the HRD/training initiative. Behavior level evaluation does also measure whether participants'' on-the-job behaviors have change din a manner consistent with training objectives.

Question 7

Which of the following would not be considered to be a major purpose of OD?&#10;A)Identifying and implementing more cost effective ways of increasing employee retention&#10;B)Enhancing the overall effectiveness of organizations&#10;C)Promoting openness towards differences&#10;D)Aligning employee goals with unit and organizational goals

Accepted Answer

Although effective OD interventions might help align employee goals with unit and organizational goals, that would not constitute a major purpose of OD.
Key Takeaway: Identifying and implementing more cost effective ways of increasing employee retention is a major purpose of OD. Promoting openness toward differences is also a major purpose of OD, and aligning employee goals with unit and organizational goals is a major purpose of OD.

Question 8

&#34;Unfreezing&#34; refers to&#10;A)The process by which an instructor establishes rapport with a reticent group of participants.&#10;B)The process by which resistance to change is addressed and &#34;worked through.&#34;&#10;C)The process by which managers are convinced to provide their employees with career development opportunities that could result in them leaving their current positions.&#10;D)The process by which budgetary funds are released for allocation to HRD/training initiatives.

Accepted Answer

"Unfreezing" refers to the process by which everyone who is involved with and impacted by the change is brought to the point where they can understand and accept that a particular change will happen.
Key Takeaway: Kurt Lewin described the change process as one that involves three stages: unfreezing, moving and refreezing. The moving phase represents the process through which people are brought to the point where they actually experience the "new state" that the change was designed to bring about. The refreezing phase is what once represented a change has now become the norm.

Question 9

The Pareto principle says that&#10;A)An organization's commitment to customer service must extend even beyond the point of purchase.&#10;B)Quality is achieved by prevention, not appraisal.&#10;C)In organizations, individuals tend to be promoted up to their &#34;level of incompetence.&#34;&#10;D)80% of consequences can be attributed to 20% of the causes.

Accepted Answer

The Pareto principle does assert that 80% of the consequences can be attributed to 20% of causes. It is also referred as the 80/20 rule.
Key Takeaway: Option A refers to Kaoru Ishikawa's TQM philosophy and is unrelated to cause and effects. Option B is the not the best response, since the statement that quality is achieved by prevention, not appraisal is one of Philip B. Crosby's four absolutes of quality management. Option C describes the "Peter Principle," the belief that individuals tend to be promoted up to their "level of incompetence" within organizations.

Question 10

Of the following learning methodologies, which is likely to yield the highest level of participant retention?&#10;A)Discussion&#10;B)Demonstration&#10;C)Application&#10;D)Association

Accepted Answer

Application is likely to result in a 70% retention level and yields the highest level of participant retention.
Key Takeaway: Discussion is likely to result in only a 50% retention level, while demonstrations only likely to result in a 30% retention level. Association is not a recognized instructional methodology so is not the best answer.

Question 11

________________________ is one of several learning organization characteristics.&#10;A)An assessment center&#10;B)Massed practice&#10;C)Systems thinking&#10;D)Programmed instruction

Accepted Answer

The answer of ________________________ is one of several learning organization...

Question 12

Which of the following should be included in a supervisory training program?&#10;A)Conflict resolution skills&#10;B)Budgeting&#10;C)Rotation through various divisions&#10;D)Internal controls

Accepted Answer

The answer of Which of the following should be included...

Question 13

In the evaluation phase, the ______________ evaluation method focuses on how well the training resulted in learning new skills and competencies.&#10;A)Reaction&#10;B)Learning&#10;C)Behavior&#10;D)Results

Accepted Answer

The answer of In the evaluation phase, the ______________ evaluation...

Question 14

Which of the following factors can adversely affect transfer of training?&#10;A)The trainer's expertise&#10;B)A lack of job reinforcement&#10;C)The subject of the training&#10;D)The supervisor

Accepted Answer

The answer of Which of the following factors can adversely...

Question 15

A _______________________ learning curve begins slowly with smaller learning increments, but increases in pace and with large increments as learning continues.&#10;A)Positively accelerating&#10;B)Negatively accelerating&#10;C)S-shaped&#10;D)Plateau

Accepted Answer

The answer of A _______________________ learning curve begins slowly with...

Question 16

The most common reason for the failure of organizational change initiatives is which of the following?&#10;A)The strategic plan was not communicated to employees.&#10;B)Organization leaders did not support the change.&#10;C)There was no training system in place.&#10;D)Employees were not prepared for the change.

Accepted Answer

The answer of The most common reason for the failure...

Question 17

Which performance appraisal method would be used most effectively in a large, geographically dispersed organization with many similar jobs?&#10;A)Critical incident&#10;B)Forced ranking&#10;C)Behaviorally anchored rating system&#10;D)Field review

Accepted Answer

The answer of Which performance appraisal method would be used...

Question 18

Mentoring involves which of the following?&#10;A)Someone who monitors an employee's performance in doing their job&#10;B)Someone whose goal is to develop an employee in a particular area&#10;C)Someone who takes a personal interest in an individual's career and who guides and sponsors the individual&#10;D)Someone who provides training in areas of interest to an employee

Accepted Answer

The answer of Mentoring involves which of the following?&#10;A)Someone who...

Question 19

All of the following statements about OD are true except&#10;A)OD refers to the process through which the overall performance, growth, and effectiveness of an organization is enhanced through strategic, deliberate, and integrated initiatives.&#10;B)OD incorporates the following four academic disciplines: psychology, sociology, anthropology, and management.&#10;C)OD helps maintain the organization's focus on the belief that the systems that have been enacted within organizations are ultimately responsible for whether the work of the organization is accomplished.&#10;D)OD interventions are intended to identify an organization's competitive advantages and to ensure the organization's success.

Accepted Answer

The answer of All of the following statements about OD...

Question 20

Copyrights are granted for what period of time?&#10;A)The lifetime of the author&#10;B)The lifetime of the author, unless there are heirs to whom the copyright has been deeded&#10;C)The lifetime of the author plus 70 years&#10;D)The lifetime of the author plus 95 years

Accepted Answer

The answer of Copyrights are granted for what period of...

Question 21

Which of the following is true of Ishikawa's fishbone diagram?&#10;A)Demonstrates how 20% of causes account for 80% of effects&#10;B)Identifies factors that ultimately affect whether a desired outcome will be attained&#10;C)Assesses the potential impact of utilizing quality circles in a particular situation&#10;D)Depicts information about a single factor

Accepted Answer

The answer of Which of the following is true of...

Question 22

Which of the following was not one of Knowles's five key assumptions about how adults learn?&#10;A)The learner's need to know&#10;B)The learner's readiness to learn&#10;C)The learner's self-concept&#10;D)The learner's willingness to change

Accepted Answer

The answer of Which of the following was not one...

Question 23

Which of the following is not one of Philip B. Crosby's four Absolutes of Quality Management?&#10;A)Quality means conformance to requirements, not goodness.&#10;B)Quality is achieved by prevention, not appraisal.&#10;C)Quality has a performance standard of Zero Defects, not acceptable quality levels.&#10;D)Quality is measured by specific production indexes, not by customer satisfaction.

Accepted Answer

The answer of Which of the following is not one...

Question 24

An interviewer truly enjoys interviewing because he feels as though it gives him the opportunity to make a difference in the world by helping individuals who are unemployed to find gainful employment. Which of the following four interviewer biases/errors might this interviewer be most likely to experience?

A)Compassion
B)Urgency
C)Leniency
D)Recency

Accepted Answer

The answer of An interviewer truly enjoys interviewing because he...

Question 25

An employee who prefers to learn about HR practices by attending a guest lecture series is probably a&#10;A)Visual learner&#10;B)Auditory learner&#10;C)Kinesthetic learner&#10;D)Vicarious learner

Accepted Answer

The answer of An employee who prefers to learn about...

Question 26

All of the following statements about teambuilding are true except:&#10;A)Building on the idea that there is no I in team, teambuilding exercises focus primarily on the role of the team, rather than on the role of each team member.&#10;B)Teambuilding is an effective means through which team members can explore issues such as communication, problem solving, and trust.&#10;C)Teambuilding exercises are most effective when they are linked directly and specifically to organizational objectives.&#10;D)Teambuilding exercises can be of value even if the activity itself doesn't seem to bear any immediate resemblance to the actual workplace.

Accepted Answer

The answer of All of the following statements about teambuilding...

Question 27

Managers who use performance appraisal systems based on rating scales&#10;A)Rate employees against each other&#10;B)Rate employees against performance expectations&#10;C)Identify statements that are reflective of employees' performance&#10;D)Write a narrative assessment of employees' performance

Accepted Answer

The answer of Managers who use performance appraisal systems based...

Question 28

Which of the following statements does not constitute a consideration for determining what constitutes fair use?&#10;A)Whether the work will be used for commercial purposes, or for not-for-profit or educational purposes.&#10;B)The nature or way in which the work will be used.&#10;C)How much of the work is used, both in terms of the aggregate amount of work that is being used, as well as the percentage of the total work that is being used.&#10;D)Specific permissions that the copyright holder has previously granted, if those permissions are deemed to be precedent-setting in nature.

Accepted Answer

The answer of Which of the following statements does not...

Question 29

Who introduced Total Quality Management Theory?&#10;A)Ishikawa&#10;B)Deming&#10;C)Ackoff&#10;D)Herzberg

Accepted Answer

The answer of Who introduced Total Quality Management Theory?&#10;A)Ishikawa&#10;B)Deming&#10;C)Ackoff&#10;D)Herzberg...

Question 30

Howard is a division manager at Here Comes the Sun, where you are the HR representative. Howard is extremely frustrated with the new performance appraisal system in which some employees must mandatorily rated low-despite their performance. What type of performance appraisal system are you using at Here Comes the Sun?

A)Job ranking
B)Forced distribution
C)Forced comparison
D)Narrative method

Accepted Answer

The answer of Howard is a division manager at Here...

Question 31

Which type of learning curve initially begins slowly, with smaller learning increments, but generally increases in pace and with larger increments as learning proceeds?&#10;A)Negatively accelerating learning curve&#10;B)S-shaped learning curve&#10;C)Positively accelerating learning curve&#10;D)Plateau learning curve

Accepted Answer

The answer of Which type of learning curve initially begins...

Question 32

Which employee evaluation method is typically thought of as the most valuable for a company?&#10;A)Learning&#10;B)Behavior&#10;C)Results&#10;D)Reaction

Accepted Answer

The answer of Which employee evaluation method is typically thought...

Question 33

Of the following, which is not an experiential training method?&#10;A)One-on-one&#10;B)Demonstration&#10;C)Conference&#10;D)Performance

Accepted Answer

The answer of Of the following, which is not an...

Question 34

Which of the following is the most effective mode of evaluating employee performance?&#10;A)An essay review&#10;B)A paired comparison&#10;C)Continuous feedback&#10;D)A field review

Accepted Answer

The answer of Which of the following is the most...

Question 35

What is the correct first step in dealing with most normal performance issue problems?&#10;A)Suspension&#10;B)Written warning&#10;C)Decision-making&#10;D)Verbal warning

Accepted Answer

The answer of What is the correct first step in...

Question 36

Which of the following is the best quality tool for gathering information about a specific problem?&#10;A)Pareto chart&#10;B)Ishikawa diagram&#10;C)A cause and effect diagram&#10;D)Scatter charts

Accepted Answer

The answer of Which of the following is the best...

Question 37

Most likely, which of the following employees would take part in vestibule training?&#10;A)A cashier&#10;B)A teacher's assistant&#10;C)A marketing manager&#10;D)An outside sales representative

Accepted Answer

The answer of Most likely, which of the following employees...

Question 38

Dixon is conducting a training session. During it, he would like it if everyone can observe each other, as well as the trainer. Which seating arrangement would best fit his needs?&#10;A)Classroom style&#10;B)U-shaped arrangement&#10;C)D-shaped arrangement&#10;D)Theater style

Accepted Answer

The answer of Dixon is conducting a training session. During...

Question 39

Of the following, which should be included in a supervisory training program?&#10;A)Risk management&#10;B)A rotation through all of the business divisions&#10;C)Conflict resolution skills&#10;D)Effective employee training

Accepted Answer

The answer of Of the following, which should be included...

Question 40

When are materials first protected under U.S. copyright law?&#10;A)When the work is first received by any person other than the producer.&#10;B)When the work is first saved electronically or printed.&#10;C)When the work is first registered with the U.S. Copyright office.&#10;D)When the work is first published.

Accepted Answer

The answer of When are materials first protected under U.S....

Question 41

During the evaluation phase, which type of evaluation method focuses upon how well an employee's training actually resulted in new competencies and skills related to the position?&#10;A)Learning&#10;B)Results&#10;C)Reaction&#10;D)Behavior

Accepted Answer

The answer of During the evaluation phase, which type of...

Deck 1: Development