Deck 5: Perception and Communication

Question 1

Perception consists of:

A)Information at the elementary sensory level
B)Sensory reduction of impulses in the nervous system
C)The process of interpreting sensations and giving them meaning
D)The processes in the brain that underlie sensation

Answer 1

The process of interpreting sensations and giving them meaning

Question 2

Person perception differs from the perception of objects because:

A)It is active in impression management
B)It is a continually dynamic and changing process
C)The perceiver is part of the process and will influence and be influenced by other people in the situation
D)All of these

Answer 2

All of these

Question 3

The process by which people interpret the perceived causes of behaviour in others in an effort to make sense of their behaviour and intentions is explained by:

A)Attribution theory
B)Consistency
C)Perception
D)Attrition

Answer 3

Attribution theory

Question 4

An important external factor determining what we pay attention to when perceiv-ing is:

A)Contrast
B)Meaningfulness
C)Intensity
D)Repetition

Question 5

A person's readiness to respond to some stimuli but not to others is known as:

A)Attentive grouping
B)Externalized perception
C)Attentive expectancy
D)Preparatory set

Question 6

The tendency to see a curved line as continuing on a curved path, and a straight line as continuing on a straight path, illustrates the perceptual organizing prin-ciple of:

A)Curvature constancy
B)Continuation
C)Closure
D)Line constancy

Question 7

The organizing tendency in perception, which is illustrated by seeing objects as standing out from the background, is called:

A)Figure/background perception
B)Interposition
C)Closure
D)Set

Question 8

"People see what they want to see." This statement implies that our perceptions are strongly influenced by:

A)Closure
B)Sensory deprivation
C)Motivation
D)Perceptual conflict

Question 9

Which of the following statements is true of the cones of the eye?

A)The cones help with tunnel vision
B)The cones are the receptors used in dim light (night) vision
C)The cones are responsible for colour vision
D)The cones, taken together, absorb light best in the ultraviolet part of the spectrum

Question 10

Noise below 16 Hz is normally described as:

A)Ultrasound
B)Subsound
C)Intermittent noise
D)Infrasound

Question 11

Research by Baron and Kalsher showed that performance could be enhanced by:

A)Up-tempo music
B)Pleasant fragrance
C)Lowering air temperature
D)Bright light

Question 12

The skin has receptors for the four different senses of:

A)Texture, cold, pain, and touch
B)Warmth, texture, pain, and touch
C)Warmth, cold, pain, and touch
D)Warmth, cold, pain, and texture

Question 13

The vestibular system maintains our sense of:

A)Balance and movement
B)Direction
C)Light and dark
D)Hearing and balance

Question 14

With respect to stereotypes and stereotyping, what is true?

A)Stereotypes can operate emotionally often below the level of conscious awareness
B)Stereotyping has both positive and negative dimensions
C)Too much reliance on stereotypes that lead to ignoring critical information about the individual can result in biased perception
D)All of these

Question 15

Advantages of communicating with the spoken word are:

A)Direct feedback, ability to answer questions, and provision of extra information for clarification
B)Face-to-face contact, ability to answer questions, and provision of extra information for clarification
C)Direct feedback, face-to-face contact, and provision of extra information for clarification
D)Direct feedback, a written record of the dialogue, and face-to-face contact

Question 16

"A one-way communication system with a delayed response" describes:

A)Communication in small groups
B)The spoken word
C)Nonverbal communication
D)Written communication

Question 17

Nonverbal communication concerns:

A)Emphasis and intonation that we put on words
B)Physical distance between sender and receiver
C)Facial expressions
D)All of these

Question 18

People place a shorter distance between each other:

A)When their relationship is intimate
B)Dependent on their culture
C)When their relationship is casual
D)When they have a positive attitude towards each other

Question 19

Nonverbal communication can be a difficult subject to study due to the fact that it can be:

A)Unintentional, conscious, and culturally dependent
B)Intentional, conscious, and idiosyncratic
C)Unintentional, unconscious, and idiosyncratic
D)Intentional, unconscious, and culturally dependent

Question 20

Difficulties that remain with new electronic office systems are:

A)Loss of records in the paperless office
B)Information overload
C)The dehumanizing effect of electronic equipment
D)All of these

Question 21

E-mail communication may not be appropriate for:

A)Instant communication
B)Venting emotional issues
C)Teamwork communication
D)Work-related communication

Question 22

The real advances of modern information technology come from:

A)A reduced use of paper
B)Speeding up existing communication processes
C)The ability to communicate in new and different ways
D)The ability for people to better express and understand each other

Question 23

New technology (digital tools: online labour platforms) will exert growing influ-ence on

A)Personnel selection
B)Management development
C)Motivation of staff
D)All of these

Question 24

Which of the following is not one of Pace's crucial roles for the proper functioning of the communication network and the organization as a whole?

A)Isolate
B)Integrator
C)Isolated dyad
D)Liaison

Question 25

The "grapevine" is:

A)The informal organizational communication network
B)The formal organizational communication network
C)The network through which negative organizational information is communicated
D)Both the informal and formal organizational network

Question 26

Which of the statements below is true?

A)The grapevine provides groups with a feeling of security and belonging
B)The grapevine can function as a feedback mechanism for managers
C)The grapevine is an emotional safety valve for the release of frustration when anger cannot be directed at an authority figure
D)All of these

Question 27

Expression in the eyes, dress, and attentiveness are all manifestations of:

A)Concentration
B)Personality
C)Nonverbal communication
D)Appropriate communication

Question 28

The FIDO principle states that learning through communication is enhanced by:

A)Fit, identification, derivation, observation
B)Force, intensity, depth, and observation
C)Frequency, intention, duration, over again
D)Frequency, intensity, duration, over again

Question 29

A bruised ego, rumour, and selectivity can all:

A)Facilitate communication
B)Be described as negative organizational forces
C)Hinder effective communication
D)Be described as parts of the informal organization

Question 30

Which of the following was identified as a factor associated with the effectiveness of communication?

A)Backing words by action
B)Encouragement to come forward with bad news
C)Awareness of the need to be vigilant
D)All of these

Question 31

Empathizing, intensive concentration, and taking responsibility for getting the full picture are all elements of:

A)Team briefing
B)Storytelling
C)Active listening
D)Feedback sessions

Question 32

One can increase the effectiveness of the feedback process by:

A)Keeping feedback personal
B)Ensuring control
C)Using long time intervals
D)None of these

Question 33

According to Cooper, colleagues are often said to be using e-mails as:

A)A poor substitute for face-to-face communication
B)A way to communicate formal information
C)A way to evoke conflict
D)An appropriate medium to entertain themselves

Question 34

Which of the descriptions below is the best reflection of social media in a business context?

A)A medium of communication increasingly used by businesses
B)A medium for marketing messages
C)A communications network that links employees, management, customers, and competitors in new ways
D)All of these