Deck 9: Negotiating Intercultural Conflict and Social Justice: Strategies for Intercultural Relations

Question 1

Adolfo and Ben work together at a company. When there is a conflict in their office, Adolfo uses direct communication to solve problems and asserts his opinions. Ben uses indirect communication, focusing on maintaining relationships and solving the problem with other workers. Their difference can be described as

A) Adolfo has interdependent orientation and Ben has independent orientation to conflict.
B) Adolfo and Ben just cannot get along.
C) Adolfo has independent orientation and Ben has interdependent orientation to conflict.
D) Adolfo and Ben are not good communicators.

Answer 1

Adolfo has independent orientation and Ben has interdependent orientation to conflict.

Question 2

In the microframe analysis of intercultural conflict, you focus on

A) group-based prejudices.
B) cultural histories and identities.
C) facework.
D) media representations.

Answer 2

facework.

Question 3

Facework in intercultural interactions, according to Ting-Toomey, means which of the following?

A) The effort and actions used to maintain one person's dominance over another
B) The effort and actions to negotiate your own and the other person's sense of self
C) The effort and actions to keep oneself from looking badly in front of others
D) The effort and actions to make the other person look better than you

Answer 3

The effort and actions to negotiate your own and the other person's sense of self

Question 4

When Keith had a conflict with a neighbor who moved from Somalia, he tried to analyze the situation by looking at how he tends to engage in low-context communication whereas his neighbor prefers high-context communication. He is using

A) mesoframe analysis of conflict.
B) microframe analysis of conflict.
C) macroframe analysis of conflict.
D) positionality.

Question 5

When Marlon witnessed a conflict between Korean American business owners and African American residents in the neighborhood, he paid attention to how the conflict is shaped by intergroup prejudice and ethnocentrism rooted in the history of the neighborhood. Marlon is using

A) mesoframe analysis of conflict.
B) microframe analysis of conflict.
C) macroframe analysis of conflict.
D) standpoint theory.

Question 6

When Heather witnessed a conflict between local residents and Sudanese refugees in town, she paid attention to the power imbalance between the two groups and the divisive rhetoric on immigration in the media. Heather is using

A) mesoframe analysis of conflict.
B) microframe analysis of conflict.
C) macro- and mesoframe analysis of conflict.
D) oppositional metaphors.

Question 7

Negative identity can be defined as

A) group identity that is based on being the opposite of the other, or not being the other.
B) group identity that is based on a negative self-image.
C) group identity that is based on the negative images in the media.
D) group identity that is based on the negative images in the past.

Question 8

______ context communication is one where most of the information is already in the person, while very little is in the coded, explicit, transmitted part of the message.

A) High
B) Mid
C) Low
D) No

Question 9

______ are groups of individuals for whom we feel concern, with whom we are willing to cooperate and from whom separation creates anxiety.

A) Out-groups
B) In-groups
C) Partners
D) Teams

Question 10

The ______ complex refers to the "confluence of public and private sector interests in the criminalization of undocumented migration, immigration law enforcement, and the promotion of 'anti-illegal' rhetoric".

A) immigration industrial
B) immigration globalization
C) globalized immigration
D) globalization industrial

Question 11

The immigration industrial complex uses all the following except:

A) a rhetoric of fear
B) the confluence of power interests
C) modernization techniques
D) otherization discourse

Question 12

In an ______ orientation the self is understood as relational and conflict is seen as a part of life that is managed in relationship with others.

A) independent
B) interdependent
C) personal
D) global

Question 13

From an ______ orientation, the individual is seen as an autonomous agent pursuing personal goals based on his or her beliefs.

A) independent
B) interdependent
C) personal
D) global

Question 14

______ refers to the information that surrounds a communication event, which is closely tied to the meaning of the event

A) Setting
B) Environment
C) Context
D) Culture

Question 15

John and Leah are a part of the same culture and when they communicate, much of the meaning is understood without being explicitly said. This is an example of ______ context communication.

A) High
B) Mid
C) Low
D) No

Question 16

Michelle doesn't want to embarrass her coworker in a meeting, so she chooses to point out a critique in private after the meeting. Michelle is concerned about her coworkers' ______.

A) honor
B) privacy
C) face
D) context

Question 17

Imbalances in ______ are often pivotal features in conflicts in interpersonal, intergroup, and international/global contexts.

A) morality
B) location
C) language
D) power

Question 18

______ refers to shared stories and interpretations of cultural groups that are often passed along in written or oral form from generation to generation.

A) Cultural stories
B) Shared stories
C) Cultural histories
D) Shared histories

Question 19

The term ______ was first used to refer to Christians in the United States who demanded strict adherence to specific theological beliefs in the early part of the 20th century.

A) puritan
B) protestant
C) extremist
D) fundamentalism

Question 20

______ refers to a model of argument that manages the resolutions of disagreement within a set of rules that are responsive to intercultural differences.

A) Citizen argument
B) Globalized argument
C) Cooperative argument
D) Cooperative agreement

Question 21

Intercultural conflict can be defined as a real or perceived incompatibility of values, norms, and expectations.

Question 22

"Civilized versus uncivilized" is an example of an oppositional metaphor.

Question 23

The macro-frame analysis focuses on the individual-based interactional dimension of intercultural conflict.

Question 24

Collectivistic cultures tend to cultivate an interdependent orientation.

Question 25

High context communication is communication where the mass of the information is vested in the explicit code.

Question 26

Face, which can be threatened, lost, protected, maintained, and saved, is a critical resource that is negotiated through communication in social interactions.

Question 27

Out-groups are groups of individuals who are seen as separate and different from us, are often perceived as unequal to our group, as well as potentially threatening.

Question 28

The term fundamentalism now is meant to connote a return to basic irreducible tenets or beliefs within the Christian religion.

Question 29

There were 52 armed conflicts around the world reported in 2018-an all-time high since the end of WWII.

Question 30

Reflection is a selfish response to intercultural conflict.

Question 31

Briefly explain low-context and high-context communication. Discuss how these differences matter in intercultural conflict.

Question 32

Briefly explain the key aspects of macro-, micro-, and mesoframe analysis of intercultural conflict. Discuss why it is important to address all three frames when addressing conflicts.

Question 33

Using examples, explain in-groups and out-groups.

Question 34

Briefly explain the interdependent orientation and independent orientation. Discuss how these differences matter in intercultural conflict.

Question 35

Describe the immigration industrial complex, using examples.