Deck 2: Industrial Relations, Workers Participation in Management (WPM), Grievances, Discipline, and Trade Unions

Question 1

WPM in which each party makes suggestions for improvement and the suggestions are acted upon is: -

A)Informal Cooperation
B)Advisory Cooperation
C)Constructive Cooperation
D)Joint Determination

Answer 1

Constructive Cooperation

Question 2

WPM in which policy matters are jointly decided by the union and the employer is _____

A)Informal Cooperation
B)Advisory Cooperation
C)Constructive Cooperation
D)Joint Determination

Answer 2

Joint Determination

Question 3

The ID Act of 1947 provides for _____ form of WPM.

A)Works Committee
B)Joint Management Councils
C)Workers' Representative
D)None of the above

Answer 3

Works Committee

Question 4

The tenure of a Joint Council is of ____ year(s).

A)1
B)2
C)3
D)5

Question 5

Who chooses the Vice Chairman of the Joint Council?

A)Chairman of the Council
B)Chairman with the approval of the workers' representative
C)Worker-members of the Council
D)Appropriate Government

Question 6

At the minimum the JC must meet atleast _____.

A)Once a month
B)Once every one and a half month
C)Once every Quarter
D)Once every six months

Question 7

Unless explicitly mentioned in the decision agreement, the decisions taken by the UC must be implemented within _____ of the date when decision is taken.

A)10 days
B)14 days
C)1 month
D)40 days

Question 8

At the minimum the UC must meet atleast _____.

A)Once a month
B)Once every one and a half month
C)Once every Quarter
D)Once every six months

Question 9

The tenure of a Unit Council is of ____ year(s).

A)1
B)2
C)3
D)5

Question 10

A Plant Council must have atleastone woman employee representative if ____ percent of the total workforce are women.

A)5
B)10
C)15
D)20

Question 11

A plant council can have ____ members.

A)6
B)6-12
C)6-18
D)6-20

Question 12

The tenure of a Plant Council is of ____ year(s).

A)1
B)2
C)3
D)5

Question 13

At the minimum the PC must meet atleast _____.

A)Once a month
B)Once every one and a half month
C)Once every Quarter
D)Once every six months

Question 14

A Shop Council has to be appointed for every industrial unit employing _____ or more workers.

A)150
B)200
C)250
D)500

Question 15

The maximum number of members that a Shop Council can have is ____.

A)3
B)6
C)10
D)12

Question 16

Tenure of an SC is of ____ year(s).

A)1
B)2
C)3
D)5

Question 17

At the minimum the SC must meet atleast _____.

A)Once a month
B)Once every one and a half month
C)Once every Quarter
D)Once every six months

Question 18

Which of the following is a minor punishment?

A)Discharge
B)Demotion
C)Dismissal
D)Punitive Suspension

Question 19

Which of the following is a major punishment?

A)Written Reprimand
B)Oral Reprimand
C)Loss of Privileges
D)Withholding of incentives

Question 20

The cardinal principle(s) of grievance settlement is/are: -

A)Settlement at the lowest level
B)Settlement as expeditiously as possible
C)Settlement to the satisfaction of the aggrieves
D)All of the above

Question 21

Which of the following is not a grievance resulting form management policy?

A)Seniority
B)Hostility towards a labor union
C)Changes in schedules and/or procedures
D)Lack of career planning

Question 22

Boxes in which employees can drop their anonymous complaints are called _____

A)Gripe Boxes
B)Suggestion Boxes
C)Gripe/Suggestion Boxes
D)None of the Above

Question 23

Which act(s) talks about the settlement of grievances in the Indian industry?

A)Factories Act
B)Industrial Employment (Standing Orders) Act
C)Industrial Disputes Act
D)All of the above

Question 24

Which of the following does not constitute a grievance

A)Discontent arising out of working hours
B)Discontent arising out of matters related to pay
C)Discontent arising out of violation of CB agreement
D)Discontent arising out of outside sources

Question 25

Which of the following is not a feature of Collective Bargaining?

A)Group Action
B)Flexible
C)Continuous
D)Competitive

Question 26

__________ is the orthodox procedure of labor negotiations.

A)Haggling Bargaining
B)Boulwarism
C)Continuous Bargaining
D)None of the above

Question 27

The presence of grievances among employees may cause

A)indiscipline among them
B)strain on the labor-management relations
C)a decline in the employees' performance and productivity
D)all of the above

Question 28

Which of the following techniques permits the grievant (complainant) to remain anonymous?

A)The exit interview
B)The gripe-box system
C)The opinion survey
D)None of the above

Question 29

The management should redress only those grievances that are

A)real
B)imaginary
C)real or imaginary
D)none of the above

Question 30

In which of the following methods are grievances ascertained at the time of employees quitting the organization?

A)The exit interview method
B)The gripe-box system
C)The open-door policy
D)Opinion surveys

Question 31

Which of the following is not a grievance concerned with supervision?

A)A misunderstanding between the supervisor and the workers
B)Rigidity in the interpretation of rules and regulations
C)Ambiguous job instructions
D)Violation and/or non-fulfillment of the terms of collective bargaining agreements

Question 32

When workers are encouraged to meet the relevant manager in his office and to share their opinions, it is called

A)an opinion survey
B)the gripe-box system
C)the open-door policy
D)the exit interview method

Question 33

Find the odd man out among the following fundamental principles governing any grievance procedure.

A)Settlement at the lowest level
B)Settlement in favour of management
C)Settlement as expeditiously as possible
D)Settlement to the satisfaction of the aggrieved

Question 34

India's wage policy is based on ?

A)Cost of Living
B)Standard of living
C)productivity
D)None of these

Question 35

One of the reasons for India's occupational structure remaining more or less the same over the years has been that

A)Productivity in agriculture has been high enough to induce people to stay with agriculture
B)People are largely unaware of the significance of transition from agriculture to industry for economic development.
C)Investment pattern has been directed towards capital intensive industries.
D)ceilings-on land holdings have enabled more people to own land and hence their preference to stay with agriculture

Question 36

Imposing discipline in the form of rules and regulations is an inalienable right of the

A)management
B)employee
C)trade unions
D)None of the above

Question 37

Which of the following is an objective of employee discipline?

A)goal accomplishment
B)changing employee behavior
C)promoting industrial relations
D)All of the above

Question 38

Getting the willing cooperation of the employees in voluntarily observing the discipline code of an organization is the essence of

A)a negative discipline
B)positive discipline
C)progressive discipline
D)None of the above

Question 39

Which is the machinery for settlement of Industrial Disputes?

A)Industrial Tribunal
B)National Tribunal
C)Labour court
D)all of the above

Question 40

Which of the following best explains the term 'union ballots'?

A)A ballot is the system by which union members vote for, e.g. industrial action.
B)A ballot is the method by which a union recruits new members
C)A ballot is the method by which a union expels members
D)A ballot is the system by which union members put forward information for listing

Question 41

What is meant by the term 'collective bargaining'?

A)A process by which a union negotiates with suppliers for the provision of e.g. office furniture
B)A process by which a union meets with another union to discuss recruitment
C)A process by which a union recruits new members
D)A process by which a union negotiates with an employer on behalf of its members on matters concerning the terms and conditions of employment

Question 42

Which of the following is not an 'industrial tort'?

A)Gross misconduct
B)Conspiracy
C)Inducement
D)Intimidation

Question 43

Which of the following can a union do once it is 'recognised'?

A)Apply to engage in the 'closed shop'
B)Engage in collective bargaining with an employer
C)Apply to be referred to as a 'workplace union'
D)Apply for union status

Question 44

Which of the following is not a characteristic of trade union?

A)Voluntary association
B)Common goals
C)Intermediary
D)Individual actions

Question 45

Which union is focused on making the skills of its members valuable and not easily replaceable in organizations?

A)Industrial union
B)Occupational union
C)General union
D)White-collar union

Question 46

A union meant to protect the interests and rights of the non-manual employees is called a:

A)white-collar union
B)blue-collar union
C)brown-collar union
D)none of the above

Question 47

Employees join unions to fulfil their __ needs.

A)Social
B)Esteem
C)Economic
D)all of the above

Question 48

What should be the minimum number of person's required to register a trade union?

A)Six
B)Seven
C)Eight
D)nine

Question 49

Which of the following is noted in your text as a current condition that makes it difficult to be specific about the nature of the employment relationship within organisations

A)the nature of work within modern organisations
B)a major reconfiguration of the labour market in most industrialised economies
C)a blurring of traditional boundaries between workers and their employing organisations
D)all of the above

Question 50

Which of the following is NOT one of the three major assumptions that underpin the concept of a 'contract of employment'

A)that the relationship between employer and employee is an individual one, made between two parties of equal bargaining strength
B)that there is an imbalance of power between the two parties
C)it consists of a promise to work (or be available for work) for which payment is promised
D)since there has been a free exchange of promises, the two parties have reciprocal, but different rights and obligations

Question 51

According to your text which of the following is true?

A)Someone who accepts an offer of employment, whether or not the offer is in writing has entered into a binding contract of service
B)Contract of employment only exists where an offer of employment has been made in writing and is accepted in writing
C)Both (a) and (b) are true
D)Neither (a) nor (b) are true

Question 52

Which of the following is NOT one of the sources from which the terms of a contract of employment can be derived?

A)expressly agreed terms
B)collectively incorporated
C)distributive justice terms
D)terms implied by common law

Question 53

Which of the following are sources from which the terms of contract of employment can be derived?

A)custom and practice rules
B)works and organisational rules
C)legislative terms (statute law)
D)all of the above

Question 54

Adopting a step-by-step approach in dealing with indiscipline problems is the fundamental principle of

A)progressive discipline
B)negative discipline
C)positive discipline
D)None of the above

Question 55

Which of the following is not a disciplinary action against employees?

A)dismissal
B)increments
C)discharge
D)disciplinary demotion

Question 56

Which of the following statements indicates a good disciplinary system?

A)An employee must be reprimanded in public.
B)An employee must not be reprimanded at all.
C)An employee must be reprimanded in private.
D)None of the above

Question 57

Which of the following is not a characteristic of the Hot Stove Rule of Discipline?

A)immediacy
B)consistency
C)forewarning
D)secrecy

Question 58

In case of retrenchment, worker is entitled to ____ months notice or notice pay in lieu of notice.

A)One
B)Two
C)Three
D)Four

Question 59

Strike should be called only if at least _____ percent of workers are in support of strike.

A)10
B)15
C)20
D)25

Question 60

A proactive industrial relations programme must cover the following decision(s)

A)Communication
B)Competence
C)Discipline and conflict
D)All of the above

Question 61

Which Act of Parliament defines a 'trade union' and governs much of the law on industrial relations?

A)The Trade Union Act 1955
B)The Trade Union and Labour Relations Act 2005
C)The Trade Union and Labour Relations (Consolidation) Act 1991
D)The Trade Union and Labour Relations (Consolidation) Act 1992

Question 62

Under which of the following situations may a union refuse to admit a person or expel a member?

A)Because they do not feel that they are a suitable member
B)Because of their financial means
C)Because of misconduct
D)Because of their current state of health

Question 63

Who is responsible for the maintenance of the 'lists' of independent trade unions?

A)The Health and Safety Executive
B)ACAS
C)The Central Arbitration Committee
D)The Certification Officer

Question 64

A Trade Union means "An association of workers in one or more professions carried on mainly for the purpose of protecting and advancing the members' economic interest in connection with their daily work". Identify the author:

A)Sidney and Beatrice Webb
B)J. Cunnison
C)G
D)H. Cole

Question 65

Who among the following advocated the Trusteeship Theory of Trade Union?

A)N.M. Lokhande
B)B.P. Wadia
C)G.L. Nanda
D)M.K. Gandhi

Question 66

Inter and intra-union rivalry in Trade Unions is reduced by

A)The provisions of the Industrial Disputes Act 1947
B)By voluntary tripartite code of inter-union rivalry - 1957
C)By bipartite mutual agreement at the industry level
D)Above all

Question 67

The items for bargaining, that are not allowed to deal by law are classified as

A)voluntary bargaining items
B)permissible bargaining items
C)illegal bargaining items
D)mandatory bargaining items

Question 68

In arbitration, dispute parties no longer accord with agreement, willing to change the existing agreement, known as

A)binding arbitration
B)non-binding arbitration
C)interest arbitration
D)rights arbitration