Question 1

When a problem solution returns a process to the state that existed before the problem occurred, a total quality organization would say that the problem was NOT resolved.

Accepted Answer

In a total quality organization, merely returning a process to its previous state is considered a temporary fix, not a resolution. True resolution involves identifying and addressing the root cause to prevent recurrence.

Question 2

Dr. Juran's 85/15 rule holds that at least 85% of an organization's problems would be eliminated if employees did their jobs correctly.

Accepted Answer

Dr. Juran's 85/15 rule states that 85% of an organization's problems are caused by system issues, while only 15% are caused by employee error.

Question 3

The PDCA cycle is one model for continual improvement.

Accepted Answer

False&#10;

Question 4

The Seven-Step Problem Solving process promoted by the authors was developed by Toyota.

Accepted Answer

The Seven-Step Problem Solving process is indeed associated with Toyota, reflecting the company's systematic approach to identifying and solving problems within its operations.

Question 5

The major problem with employee involvement in problem solving is time.

Accepted Answer

Employee involvement in problem solving often requires significant time for meetings, discussions, and consensus-building, which can delay decision-making processes.

Question 6

Repeatedly asking &#34;why&#34; related to the problem should eventually lead to a root cause.

Accepted Answer

This technique, known as the "5 Whys," is a problem-solving method that involves asking "Why?" multiple times (usually five) to drill down to the root cause of a problem.

Question 7

When using the Five Why methodology, it is helpful to separate contributing causes from the root cause.

Accepted Answer

The Five Whys methodology aims to drill down to the root cause of a problem by asking "Why?" multiple times. Separating contributing causes from the root cause helps in identifying the fundamental issue to address, rather than just the symptoms or immediate causes.

Question 8

There are two ways to evaluate decisions. One way is to:&#10;A) Examine the results&#10;B) Examine the input that is used in decision making&#10;C) Evaluate the process used in making the decision&#10;D) A or C

Accepted Answer

Evaluating decisions can be done by examining the results of the decision (A) or by evaluating the process used in making the decision (C). Both approaches are valid and important for comprehensive decision analysis.

Question 9

Objective information is:&#10;A) Not always factual&#10;B) Factual&#10;C) Open to interpretation&#10;D) Not reliable

Accepted Answer

Objective information is factual as it is based on observable and verifiable data, not influenced by personal feelings or opinions.

Question 10

Factors that inhibit problem solving creativity include:&#10;A) Failing to be concerned about risk&#10;B) Fear of looking foolish or being rejected&#10;C) Having more than 4-5 people on the team&#10;D) Allowing ambiguity

Accepted Answer

Fear of looking foolish or being rejected can inhibit problem-solving creativity because it may prevent individuals from sharing innovative or unconventional ideas due to concern about others' perceptions or criticism.

Question 11

After defining a problem, the next step in the problem solving/decision making process should be:&#10;A) Institute a temporary fix to keep things moving&#10;B) Use Five-Why analysis&#10;C) Clarify the issue or problem in order to &#34;grasp the situation&#34;&#10;D) Define what the outcome should be

Accepted Answer

The answer of After defining a problem, the next step...

Question 12

Which of the following is a strategy for helping people think creatively?&#10;A) Idea vending (or stirring the pot)&#10;B) Being risk averse&#10;C) Unwillingness to hear &#34;over the top&#34; ideas or input&#10;D) Looking for the one right answer

Accepted Answer

The answer of Which of the following is a strategy...

Deck 16: Problem Solving and Decision Making