Deck 19: Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Question 1

As part of its leadership responsibility, management in an organization that practices total quality must be personally involved in continual improvement.

Answer 1

True

Question 2

The only way a company can hope to compete in the modern marketplace is to improve its products, processes and people continually.

Answer 2

False

Question 3

If there are 10 processes that might be improved, the processes that should be worked on first are those which will yield the most benefit if improved.

Answer 3

True

Question 4

Six Sigma can only be achieved through process improvement.

Question 5

When we combine the most important features of Lean with the best features of Six Sigma we have Lean Six Sigma.

Question 6

Six-Sigma projects can succeed without executive-level support and process-ownership.

Question 7

In order for an organization to make continual improvement it must:

A) Establish an organization-wide quality council
B) Establish quality improvement goals with target dates
C) Have top management commitment that is visible to all employees
D) All of the above

Question 8

Variation in processes

A) Can be caused by include people, machines, material, and environment
B) Is of three kinds
C) Should not be of concern
D) Must be eliminated if continual improvement is to happen

Question 9

The Five-Step Plan that involves straightening up, putting things in order, cleaning up, standardizing, and discipline belongs to:

A) Jidoka
B) Kaizen
C) CEDAC
D) DMAIC

Question 10

Lean is based on the manufacturing system that was developed by

A) Motorola
B) Toyota
C) Goldratt
D) IBM

Question 11

Six Sigma process performance

A) Represents a major advance in capability over the typical.
B) Has yet to be achieved in actual practice
C) Predicts 1 nonconformance in 500 million opportunities
D) Is useful only in large scale manufacturing

Question 12

What is the equation for determining Risk Priority Numbers?

A) Severity × Occurrence × Detection
B) Process × errors × time
C) Error rate × correction time
D) Risk factor × cost