Deck 5: Communicating Effectively in Complex Environments

Question 1

Fear of missing out or FOMO refers to an internal distraction to maintain 24/7 online availability.

Answer 1

True

Question 2

Narrative paradigm theory posits that the worth of a relationship is judged by its outcome.

Answer 2

False

Question 3

Business memos are most appropriate for communication with individuals external to or outside the organization.

Answer 3

False

Question 4

Many of the strategies and approaches for running effective face-to-face meetings can also be used in running virtual meetings.

Question 5

The ability of an individual to understand and manage their health is the definition of:

A) Health behavior.
B) Health literacy.
C) Health competency.
D) Health habits.

Question 6

Which of the following is not a key element of Shannon's information theory?

A) Receiver
B) Information source
C) Channel
D) Plot

Question 7

Paralinguistics are most accurately described as:

A) Written communications.
B) Communication in virtual contexts.
C) The nonverbal aspects of communication.
D) Strategies for translating messages in foreign languages.

Question 8

Face-to-face communication, e-mail communication, in-person meetings, virtual meetings, and signs are all examples of:

A) Mediums of communication.
B) Synchronous communication.
C) Immediate communication.
D) Asynchronous communication.

Question 9

The five assumptions of Fisher's narrative paradigm do not include which of the following?

A) People are essentially storytellers.
B) The world is a set of stable stories that we use to determine reality and that are inflexible once established.
C) History, biography, culture, and character determine what we consider good reasons.
D) Narrative rationality is determined by the coherence and fidelity of our stories.

Question 10

Which of the following is not accurate based on the principles of proxemics and expectancy violations theory presented in Chapter 5?

A) Three fundamental areas related to proxemics are space, distance, and territory.
B) Three types of space included in proxemics are fixed-feature space, semifixed-feature space, and informal space.
C) There are two categories of distance to consider when applying proxemics, tangible distances and virtual distances.
D) Two types of violations exist under expectancy violations theory, and they can produce favorable and negative outcomes.

Question 11

Which of the following most accurately describes the "Seven C's" presented in Chapter 5?

A) They are seven factors to consider when involved in business writing.
B) They are seven factors to consider when giving verbal presentations.
C) They are seven factors to consider when using virtual communication.
D) They are seven factors to consider when planning and running a meeting.

Question 12

Which of the following most accurately describes a matching worksheet as described in Chapter 5?

A) A tool to help you match the content of a business plan to the criteria most typically used to evaluate this type of writing
B) A tool to help you evaluate the fit between how communication is being received and how it was intended to affect the receiver
C) A tool to help you match the content of verbal presentations to the needs of your audience
D) A tool to evaluate the fit between what you want to do and what a funding source is willing to pay for

Question 13

The Narrative Paradigm Theory:

A) Is a communication theory related to the role of touch in communication.
B) Asserts that people come to understand their experiences through sharing their personal stories.
C) Explores the use of paralinguistics in communication.
D) Concerns a style of communication that is both respectful and direct.

Question 14

The discursive model of communication:

A) Is a theory related to the role of touch in communication.
B) Is a model which asserts that influence and leadership are earned daily through communication.
C) Is a theory related to the role of space in communication.
D) Is applicable to situations when what we hear is different from what we expect.

Question 15

It is estimated that about how many U.S. adults have limited health literacy?

A) 1/3
B) 1/2
C) 1/4
D) 7/8

Question 16

In-person communication is always the most effective means of communication because:

A) There are written notes from one-on-one meetings.
B) The nonverbal aspects of communication can be appreciated.
C) Feedback is always delayed.
D) It allows the communicator to practice and hone their message.

Question 17

Which of the following is an example of a barrier to communication?

A) Poor listening skills
B) A distraction-free environment
C) Undivided attention to the speaker
D) An open and nonjudgmental attitude

Question 18

In-person meetings are best for:

A) Utilizing a large meeting space.
B) Communicating about emotionally charged topics.
C) Generating a framework for a grant application.
D) Permitting time to reflect on responses (lack of immediacy).

Question 19

An important first step in preparing any type of communication is to:

A) Always hand-write your topic outline.
B) Consult resources related to health literacy.
C) Know your topic deeply and share that level of detail regardless of the audience.
D) Know your audience and adapt the message to meet their needs.

Question 20

Juneja (2020) asserted that ______% of communication is attributed to the words used.

A) 75%
B) 30%
C) 45%
D) 7%