Deck 13: Organizational Communications

Question 1

In order for communication to occur, information must be put into words.

Answer 1

False

Question 2

Feedback from the receiver indicates that the sender made a communication error.

Answer 2

False

Question 3

People who whisper to each other while watching a movie create a distraction.

Answer 3

True

Question 4

Texting is the preferred communication style for both Baby Boomers and members of the Silent Generation.

Question 5

Well-written business messages are concise.

Question 6

When sending a customer unfavorable news, it is better to state the unfavorable news first to get it out of the way.

Question 7

Businesses can track outbound but not inbound messages.

Question 8

Spam is priority mail.

Question 9

A chart or a diagram is a type of nonverbal communication.

Question 10

Changing organizational culture requires consistent communication.

Question 11

Employee distrust and secrecy are apt to be found in closed cultures.

Question 12

Open cultures encourage creativity and problem solving at all levels.

Question 13

Managers should try to discourage employees from using informal communication channels.

Question 14

In conversation, people in the Middle East tend to stand much closer to each other than people in the United States.

Question 15

Quiet employees are just as undesirable at meetings as employees who talk too much.

Question 16

In the nominal group problem-solving method, employees vote to choose the best solutions rather than spend time defending their own suggestions.

Question 17

Wild and imaginative ideas are discouraged during brainstorming sessions.

Question 18

While some conflict in organizations may be healthy, too much conflict may be harmful.

Question 19

A win/lose strategy is the preferred way to handle most conflict situations.

Question 20

To communicate a new policy, managers should use written communication.

Question 21

Communication is

A) passing along factual data
B) sending information to another person
C) a two-way process of sharing information
D) shouting a request across a noisy room

Question 22

The first step in changing organizational culture is

A) for employees to recognize the need for change
B) to define the organizational culture needed
C) for managers to support the change process
D) to align the culture and strategic priorities

Question 23

Which statement is true about email?

A) Email lowers communication costs.
B) Email decreases office productivity.
C) Email slows decision making.
D) Email increases paper handling.

Question 24

Texting would be the best way to communicate with a member of

A) the Silent Generation
B) the Baby Boom Generation
C) Generation X
D) Generation Z

Question 25

An electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law is a

A) blast
B) flame
C) scream
D) spam

Question 26

Which of the following is most likely spam?

A) Email advertisement from an unfamiliar company
B) Email advertisement from an online retailer where you shop regularly
C) Email about a social gathering forwarded from a coworker
D) Email from an acquaintance including a link to a funny video

Question 27

A closed corporate culture is characterized by

A) problem-solving at all levels
B) top-down decision making
C) risk-taking
D) creativity and supportiveness

Question 28

Formal communication in organizations flows

A) upward
B) downward
C) upward and downward
D) upward, downward, and across

Question 29

Employees who receive downward-flowing information at meetings where feedback is encouraged are working in a(n)

A) authoritarian culture
B) closed culture
C) formal culture
D) open culture

Question 30

It has been estimated that 80 percent of poor management decisions can be traced to

A) lack of experience
B) inaccurate data
C) corruption
D) ineffective communication

Question 31

Which of the following is not true about office grapevines?

A) They always have a negative effect and should be discouraged.
B) Information can be distorted along a grapevine.
C) Information passed along a grapevine can be very accurate.
D) Grapevines fill employees's social needs.

Question 32

The problem-solving method in which group members write down and evaluate ideas to be shared with the group is called

A) brainstorming
B) networking
C) nominal group technique
D) self-directed work team

Question 33

A disadvantage of brainstorming is that

A) many wild and impractical ideas are generated
B) it is not effective when truly creative solutions are required
C) ideas are not judged while brainstorming is going on
D) none of the responses

Question 34

Which of the following is true of the nominal group technique?

A) Quiet employees are at a disadvantage.
B) Each employee is encouraged to defend his or her own position.
C) Employees vote privately on the best solution.
D) Outspoken persons dominate the process.

Question 35

Which statement is true about conflicts?

A) Conflicts usually do not challenge employees and stimulate new ideas.
B) Conflicts can become obstacles to job performance.
C) Conflicts do not usually lead to healthy discussions.
D) Conflicts that are not resolved usually lead to long-term problems.

Question 36

The most dangerous approach used to resolve conflict is

A) avoidance
B) compromise
C) resentment
D) win/lose

Question 37

Which of the following statements is true about the avoidance strategy?

A) It may be the best approach in a minor conflict.
B) No one compromises.
C) Everyone contributes to the solution.
D) It leads to the most workable solution.

Question 38

In Spain, a handshake should last

A) for just a single shake
B) from five to seven shakes
C) until the older person releases the grip
D) none of the above; Spaniards do not shake hands

Question 39

Which of the following is true about "management by walking around"?

A) It requires a manager to be in an outer office to greet callers.
B) It requires a manager to talk with employees at their work sites.
C) It permits any employee to walk into the manager's office at any time to discuss problems.
D) It applies to customers, not to employees.

Question 40

The most effective way to compliment an employee for work well done is to

A) send an email
B) send an e-card
C) use oral, then written communication
D) give the compliment during a staff meeting

Question 41

Match each item with the correct statement below.

-A strategy for resolving conflict that takes a neutral position or agrees with another person's position even though it differs from your personal belief.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 42

Match each item with the correct statement below.

-A strategy in which everyone involved in a conflict agrees to a mutually acceptable solution.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 43

Match each item with the correct statement below.

-A strategy in which a younger employee works with an employee from an older generation.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 44

Match each item with the correct statement below.

-Delivering messages by means other than speaking or writing.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 45

Match each item with the correct statement below.

-Gestures, movements, and mannerism used to communicate.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 46

Match each item with the correct statement below.

-Interference by one person with the achievement of another person's goals

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 47

Match each item with the correct statement below.

-System of official channels that carry organizationally approved messages; flows upward, downward, and across the organization in a prescribed manner.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 48

Match each item with the correct statement below.

-The collection of beliefs and patterns of behavior that are shared by people within an organization.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 49

Match each item with the correct statement below.

-The structure through which information flows in a business.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring

Question 50

Match each item with the correct statement below.

-Unofficial way of sharing information in an organization.

A)avoidance strategy
B)body language
C)channel of communication
D)communication network
E)communication
F)compromise strategy
G)conflict
H)formal communication network
I)grapevine
J)informal communication network
K)NGT
L)nonverbal communication
M)organizational culture
N)reverse mentoring