Deck 5: Staffing, Leading, and Controlling

Question 1

To lead successfully, managers must master activities designed to channel employee efforts in the right direction to achieve goals.

Answer 1

True

Question 2

The first step in an effective change process is to carefully plan for the change.

Answer 2

True

Question 3

Reviewing performance is part of the controlling function.

Answer 3

True

Question 4

Staffing focuses on finding the right individuals who can perform the work.

Question 5

Effectiveness of a work team is the responsibility of team members; managers cannot influence its success.

Question 6

Leading involves developing plans and helping employees to work effectively.

Question 7

Communication is simply telling employees what to do.

Question 8

Before a team can be effective, members must clearly understand the activities to be completed.

Question 9

According to Maslow, people must satisfy their need for esteem before social needs motivate them.

Question 10

Most employees like change and respond well when change is introduced.

Question 11

If change is effective, it cannot have negative effects on employees.

Question 12

Perfection-having no errors-may be the only acceptable standard for some products and services.

Question 13

Budgets are controlling devices as well as planning devices.

Question 14

Increased costs, without a proportionate increase in sales dollars, decreases profit.

Question 15

The difference between current performance and the standard is profit.

Question 16

Most often, managers need to improve performance of activities when standards are not being met.

Question 17

Standards should be revised when it is clear they will not accurately reflect performance and when attempts to improve performance have not been successful.

Question 18

Employee absenteeism is a major cost to businesses.

Question 19

It is generally best to keep a larger inventory on hand than will be needed in order to avoid shortages.

Question 20

The management function of guiding employee actions toward achievement of a company's goals is

A) controlling
B) leading
C) organizing
D) planning

Question 21

Which of the following is not an important leading activity?

A) hiring employees
B) effective communications
C) employee motivation
D) consensus building

Question 22

A group of people who cooperate to achieve a common goal is

A) a work team
B) a department
C) management
D) a quality circle

Question 23

The motivation theory that describes individual needs in five categories that form a hierarchy was developed by

A) Herzberg
B) Iacocca
C) Maslow
D) McClelland

Question 24

Employees who take personal responsibility for their own work and set personal goals have a high need for

A) achievement
B) affiliation
C) power
D) hygiene

Question 25

Who developed a motivation theory that suggests individuals are influenced most strongly by the need for achievement, affiliation, or power?

A) Abraham Maslow
B) David McClelland
C) Frederick Herzberg
D) Malcolm Baldrige

Question 26

According to Herzberg, pay and fringe benefits, working conditions, and type of supervision are examples of

A) motivators
B) needs
C) hygiene factors
D) performance standards

Question 27

According to Herzberg, which of the following is likely to increase worker motivation?

A) higher pay
B) closer supervision
C) challenging work
D) all of the responses

Question 28

The management function that provides information needed to improve the management process and business operations is

A) controlling
B) leading
C) staffing
D) planning

Question 29

The greatest resistance to change is experienced when

A) it occurs suddenly
B) people are not prepared for change
C) no reasons for the change are given
D) all of the responses

Question 30

Which of the following is the correct order of steps in controlling?

A) establish and follow standards, take corrective action, measure performance
B) measure performance, establish and follow standards, take corrective action
C) establish and follow standards, measure performance, take corrective action
D) None of the responses

Question 31

Which of the following is not a type of standard commonly used in business?

A) accounting
B) cost
C) quantity
D) time

Question 32

The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered are examples of

A) motivators
B) quantity standards
C) variance reports
D) time standards

Question 33

Generally, to which standard do most businesses pay the greatest attention?

A) quantity standards
B) cost standards
C) accounting standards
D) all of the responses

Question 34

Variance reports identify differences between

A) current performance and the standard
B) management and employee needs
C) quantity and quality standards
D) none of the responses

Question 35

Management is most concerned when

A) performance exceeds standards
B) performance meets standards
C) performance is lower than standards
D) all of the responses

Question 36

Which of the following is not one of actions that management might take when performance does not meet standards?

A) Take steps to improve performance.
B) Change policies and procedures.
C) Revise the standard.
D) All are appropriate actions to consider.

Question 37

Standards are less likely to be accurate when

A) new procedures are implemented
B) the same work has been done for a long time
C) managers use research and information to set standards
D) employees are involved in setting standards

Question 38

Low inventories are to lost sales as high inventories are to

A) lower budgets
B) fewer customers
C) increased costs
D) higher profits

Question 39

Just-in-time inventory controls allow a business to

A) obtain materials well ahead of time
B) maintain low inventory levels
C) maintain high production levels
D) reduce theft by employees

Question 40

Match each item with the correct statement below.

-A specific measure that establishes the amount of time needed to complete an activity.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 41

Match each item with the correct statement below.

-A specific measure that establishes the expected amount of work to be completed.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 42

Match each item with the correct statement below.

-All the materials and products a business has on hand for use in production and available for sale.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 43

Match each item with the correct statement below.

-Effectively directing the major activities of a business to achieve its goals.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 44

Match each item with the correct statement below.

-Income minus costs.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 45

Match each item with the correct statement below.

-Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 46

Match each item with the correct statement below.

-Job factors that increase job satisfaction.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 47

Match each item with the correct statement below.

-The difference between current performance and the standard.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 48

Match each item with the correct statement below.

-The major ongoing activities of a business.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team

Question 49

Match each item with the correct statement below.

-The provision of goods or services to a customer with an agreement for future payment.

A)Credit
B)hygiene factors
C)Inventory
D)Motivation
E)motivators
F)operations
G)operations management
H)process improvement
I)profit
J)quality standard
K)quantity standard
L)time standard
M)variance
N)work team