Question 1

Is an unordered list of names and telephone numbers an example of data or information?&#10;A) Data&#10;B) Information

Accepted Answer

An unordered list of names and telephone numbers is considered data because it is raw, unorganized facts that need to be processed to become meaningful. Information, on the other hand, would involve organizing or processing this data in a way that adds context or value, such as sorting the list alphabetically or categorizing it by location.

Question 2

Accuracy, completeness, validity and consistency are attributes of:&#10;A) inherent information quality&#10;B) pragmatic information quality

Accepted Answer

These attributes are directly related to the inherent quality of information, which refers to the quality of information itself, independent of its context of use. Accuracy ensures the information is correct, completeness ensures all necessary information is present, validity ensures the information is reliable and meets the standards, and consistency ensures that the information does not have discrepancies within itself or when compared to other sources.

Question 3

The degree to which information quality is of value to those who use it and the organisation as a whole is:&#10;A) inherent information quality&#10;B) pragmatic information quality

Accepted Answer

Pragmatic information quality refers to the usefulness and value of information to its users and the organization, focusing on how well the information meets the needs and objectives of its users.

Question 4

Place the following in the appropriate order of transformation.&#10;A) Knowledge, Data, Information, Actions, Results&#10;B) Data, Knowledge, Actions, Results, Information&#10;C) Results, Data, Information, Knowledge, Actions&#10;D) Information, Knowledge, Actions, Results, Data&#10;E) None of the above

Accepted Answer

The correct order for the transformation process is Data, Information, Knowledge, Actions, Results. None of the provided options correctly represents this sequence. Data is collected and processed to generate Information. Information is then analyzed to develop Knowledge. Knowledge guides Actions, and Actions lead to Results.

Question 5

Select the four main elements of the balanced scorecard.&#10;A) Customer concerns&#10;B) External environment&#10;C) Learning and growth&#10;D) Financial measures&#10;E) Internal measures

Accepted Answer

The balanced scorecard is a performance measurement framework that includes four main elements: financial measures, customer concerns, internal measures, and learning and growth.

Question 6

Which term applies to this definition:&#10;'An evaluation of the usage and flows of information within an organisation in supporting organisational objectives.'&#10;A) Information audit&#10;B) Information Policy

Accepted Answer

An information audit assesses how information is used and flows within an organization to support its objectives, making it the correct term for the given definition.

Question 7

When software is used to control data quality on entry and through data cleansing this is known as a:&#10;A) human control&#10;B) hardware control&#10;C) systems control&#10;D) implicit control&#10;E) none of the above

Accepted Answer

Systems control refers to the use of software and technology to manage and ensure the quality of data, including its entry and cleansing processes.

Question 8

The benefits of a information audit can be summarized as 'a database of information resources, improved understanding of ________________, and improved quality of information services. An increase in awareness about information, accompanied by changes in user expectation and patterns of sharing are also expected by products.'

A) information wastage
B) information costs and value
C) information bottlenecks
D) information gaps
E) none of the above

Accepted Answer

An information audit helps in understanding the costs and value of information, which can lead to better management and utilization of information resources.

Question 9

The first stage of an information audit is:&#10;A) assess current information provision&#10;B) identify information gap&#10;C) define information requirements&#10;D) identification of potential solutions&#10;E) develop action plan

Accepted Answer

The first stage of an information audit involves defining information requirements. This step is crucial as it sets the foundation for understanding what information is needed, for whom, and why, guiding the subsequent stages of the audit process.

Question 10

Select the first phase of these stages for improving information quality.&#10;A) Define processes for measuring&#10;B) Raising awareness of problems&#10;C) Provide education and guidance&#10;D) Measure the cost savings and customer satisfaction&#10;E) Define processes for improving

Accepted Answer

Raising awareness of problems is typically the first phase in the stages for improving information quality, as it is crucial to recognize and acknowledge the existence of issues before they can be effectively addressed and improved upon.

Deck 10: Managing Information Quality