Deck 8: Managing Change

Question 1

Which is change involving relatively small adjustments required by an organization in response to changes in the business environment?

A) Project-based change
B) Continuous change
C) Dynamic change
D) Discontinuous change
E) None of the above

Answer 1

Continuous change

Question 2

When an organization initiates change without an immediate need to respond it is called:

A) reactive change
B) anticipatory change
C) adaptation
D) re-creation
E) none of the above

Answer 2

anticipatory change

Question 3

The first stage of the transition curve model of response to change is:

A) shock
B) denial
C) depression
D) acceptance
E) consolidation

Answer 3

shock

Question 4

A legitimiser of a new system is:

A) a senior managers or board members who have bought into the e-business initiative
B) a manager in the organisation of key processes such as a procurement manager
C) a departmental user who supports the need for the system and is respected since they are experienced in their job
D) staff in the different areas of the business who are actively involved in making the process happen
E) none of the above

Question 5

Kotters recommendation for the first step in senior management involvement on a change project is:

A) institutionalise
B) plan and create short term wins
C) communicate the vision
D) create the vision
E) establish a sense of urgency

Question 6

Staff can be directly made to comply with a change initiative through fear by:

A) negotiation and agreement
B) participation and involvement
C) coercion
D) facilitation and support
E) education and persuasion

Question 7

A system used to facilitate internal communication with employees is:

A) corporate information portal intranet
B) customer relationship management system
C) business Intelligence system
D) an extranet
E) a hypernet

Question 8

A system used to create and track customized communications with partners across a range of channels is:

A) corporate information portal intranet
B) customer relationship management system
C) business Intelligence system
D) an extranet
E) a hypernet

Question 9

A system used to analyse different types of corporate data sets, typically about sales, customers and financial performance is:

A) corporate information portal intranet
B) customer relationship management system
C) business Intelligence system
D) an extranet
E) a hypernet