Deck 5: Customer Premise Equipment and Applications

Question 1

Call hold is the ability to place an active connection on hold while using the telephone for something else.

Answer 1

True

Question 2

Caller identification is a feature that displays the name and telephone number of the party who is calling.

Answer 2

True

Question 3

Call pickup is one of the characteristics of a key telephone system that requires the user to push a button on the telephone station to select a line before placing a call.

Answer 3

True

Question 4

Inside wiring is a feature found in private switching systems that enables users to push a one or two-digit number to speak directly with a colleague in the same office.

Question 5

The key telephone system is a centralized, wall-mounted console that provides the intelligence behind a KSU.

Question 6

Station equipment refers to any type of telephone and its ancillary parts.

Question 7

Spread spectrum refers to a dialing scheme in which the turning and releasing of a numbered wheel alternately opens and closes the local loop circuit, issuing a series of pulses as the dial returns to its position.

Question 8

Tie trunk is a device that holds a handset and closes a switch when the handset is lifted to complete the local loop circuit.

Question 9

Totalizer refers to the wire inside a telephone wire pair that supplies the ground from the central office's battery to the telephone.

Question 10

Voice mail is a computerized system of recording messages for later retrieval.

Question 11

Call hold refers to the ability to place an active connection on hold while using the telephone for something else. _________________________

Question 12

Private switching is a feature in most standard switching system that prevents other parties from picking up a line that is in use. _________________________

Question 13

Caller identification is a feature that displays the name and telephone number of the party who is calling. _________________________

Question 14

Hybrid coil is a device introduced into telephone sets in the early 1900s to separate the incoming transmit and receiver signals into their own two-wire connections. _________________________

Question 15

Inside wiring is a feature found in private switching systems that enable users to push a one or two-digit number to speak directly with a colleague in the same office. _________________________

Question 16

Ringback is the device that sounds a bell or tone on a subscriber's telephone to indicate an incoming call. _________________________

Question 17

Message waiting refers to a light on the telephone that indicates if a party has a message waiting in his voice mail. _________________________

Question 18

Tie trunk is a dedicated circuit that connects two PBX systems. _________________________

Question 19

Tip is a device inside a coin operated telephone that determines what type of coin was deposited and relays information to the switch through pulses of brief dual-frequencies. _________________________

Question 20

TDD is a device invented by the Teletype Corporation that uses alphanumeric characters entered through a keyboard to communicate over a voice or data network. _________________________

Question 21

Which of the following refers to the ability to place an active connection on hold while using the telephone for something else?

A) Call pickup
B) Hybrid coil
C) Call hold
D) Call pickup.

Question 22

Which of the following is a feature that displays the name and telephone number of the party who is calling?

A) Call hold
B) Caller identification
C) Call pickup
D) Hybrid coil

Question 23

Which of the following is a switching system that provides similar features as a PBX, but the services are supplied from the LEC's central office?

A) COCOT
B) DID
C) Centrex
D) CTI

Question 24

The part of a telecommunications system that resides at the customer's home or business is referred to as:

A) CPE
B) CTI
C) COCOT
D) DTMF

Question 25

The part of the telephone that contains the transmitter and the receiver is known as:

A) Handset
B) Switch hook
C) Speaker
D) Touch tone keypad

Question 26

Which of the following separates the incoming transmit and receive signals into their own two-wire connections?

A) Hybrid telephone system
B) Handset
C) Centrex
D) Hybrid coil

Question 27

Which of the following is the coding scheme used by touch-tone dialers?

A) DID
B) COCOT
C) DTMF
D) CPE

Question 28

A telephone system that has characteristics of both a KTS and a PBX is referred to as:

A) Hybrid coil
B) Hybrid telephone system
C) DTMF
D) DID

Question 29

Which of the following is a coin operated telephone?

A) COCOT
B) CTI
C) DTMF
D) CPE

Question 30

Which of the following combines the features of a PBX with the features of a networked computer?

A) CTI
B) CPE
C) DID
D) DTMF

Question 31

Which of the following refers to the telecommunications system wiring that is located inside the customer's home or business?

A) Intercom
B) Hybrid coil
C) Inside wiring
D) Relay center

Question 32

Which of the following is a centralized, wall-mounted control console that provides the intelligence behind a KTS?

A) KSU
B) KTS
C) PBX
D) COCOT

Question 33

A device that provides centralized line and intercom access for multiple telephone users within an organization is known as:

A) PBX
B) KSU
C) KTS
D) COCOT

Question 34

Which of the following refers to a light on the telephone that indicates if a party has a message waiting in his voice mail?

A) Privacy
B) Message waiting
C) Private switching
D) Call pickup

Question 35

A feature that prevents other parties from picking up a phone line that is in use is referred to as:

A) Privacy
B) Ringback
C) PBX
D) Relay center

Question 36

Which of the following is a private switching system that connects multiple phone lines within an organization to one or more central offices?

A) KTS
B) PBX
C) KSU
D) Centrex

Question 37

Which of the following is a method of switching that allows calls within an organization to be completed independent of the local telephone company's CO?

A) Relay center
B) KTS
C) Relay Center
D) Private switching

Question 38

Which of the following is a centralized call center with live operators who translate input typed into a TDD for the non hearing-impaired party, listens to the response, then type the response for reception by the hearing-impaired party's TDD?

A) Relay center
B) Private switching
C) KTS
D) KSU

Question 39

Which of the following is the sound issued when a ringer is activated?

A) Ring
B) Ringer
C) Ringback
D) None of the above

Question 40

Which of the following is the device that sounds a bell or tone on a subscriber's telephone to indicate an incoming call?

A) Ringer
B) Ringback
C) Ring
D) None of the above

Question 41

Which of the following is used to terminate two or three-pair telephone connections?

A) SMDR
B) Spread spectrum
C) RJ-11
D) Rotary

Question 42

Which of the following is a dialing scheme in which the turning and releasing of a numbered wheel alternately opens and closes the local loop circuit, issuing a series of pulses as the dial returns to its position?

A) Spread spectrum
B) Station equipment
C) Station restriction
D) Rotary

Question 43

Which of the following is a method of transmission in which a signal is separated and its separate pieces are distributed over a wide range of frequencies?

A) Totalizer
B) Spread spectrum
C) Unified messaging
D) Station equipment

Question 44

Which of the following refers to any type of telephone and its ancillary parts?

A) Station equipment
B) Spread spectrum
C) Rotary
D) Tie trunk

Question 45

Which of the following can prevent specific telephones from making certain types of calls?

A) Rotary
B) Spread spectrum
C) Station protection
D) Station restriction

Question 46

The device that holds the handset and closes the switch when the handset is lifted to complete the local loop circuit is known as:

A) Switch hook
B) Station restriction
C) Tie trunk
D) Totalizer

Question 47

Which of the following is a dedicated circuit that connects two PBX systems?

A) Tie trunk
B) Tip
C) Totalizer
D) Rotary

Question 48

The wire in a telephone wire pair that supplies the ground from the central office's battery to the telephone is known as:

A) Tie trunk
B) Tip
C) Totalizer
D) Switch hook

Question 49

Which of the following is a device inside a coin operated telephone that determines what type of coin was deposited?

A) Tie trunk
B) Tip
C) Totalizer
D) Rotary

Question 50

Which of the following refers to the combination of telephone, voice mail, e-mail, fax, and paging services?

A) Unified messaging
B) TDD
C) TTY
D) None of the above

Question 51

Which of the following is the stationary half of a cordless telephone?

A) Handset
B) Base station
C) Key pad
D) None of the above

Question 52

Which of the following describes the process of collecting call information in a database format and making it available through a user interface?

A) Base station
B) KSU
C) KTS
D) Call accounting

Question 53

Which of the following is a specially designed device that uses a TTY and a visual interface to help speech and hearing-impaired people communicate over the PSTN?

A) TTY
B) SMDR
C) TDD
D) PBX

Question 54

Which of the following uses alphanumeric characters entered through a keyboard to communicate over a voice or data network?

A) SMDR
B) TTY
C) TDD
D) PBX

Question 55

Which of the following is the wire in a telephone wire pair that carriers a negative charge from the central office's battery to a telephone?

A) Ring
B) Ringback
C) Ringer
D) Ringing tone

Question 56

Is it possible to use a tie trunk to connect two PBX systems?

Question 57

Does the term tip refer to the wire in a telephone wire pair that supplies the ground from the central office's battery to the telephone?

Question 58

Does the term unified messaging refer to the combination of telephone, voice mail, e-mail, fax, and paging services?

Question 59

Does the term centrex refer to a coin operated telephone?

Question 60

Does the term hybrid coil refer to a private switching system that has characteristics of both a KTS and a PBX?

Question 61

Does a handset contain both a transmitter and a receiver?

Question 62

Does the term spread spectrum refer to a dialing scheme in which the turning and releasing of a numbered wheel alternately opens and closes the local loop circuit?

Question 63

Does the term rotary refer to any type of telephone and its ancillary parts?

Question 64

Can station restriction be used to prevent specific telephones from making certain types of calls?

Question 65

Is RJ-11 the jack that is used to terminate two or three-pair telephone connections?

Question 66

The ability to place an active connection on hold while using the telephone for something else is referred to as ____________________.

Question 67

A(n) ____________________ was introduced in to telephone sets to separate the incoming transmit and receive signals into their own two-wire connections.

Question 68

The term ____________________ refers to the telecommunications system wiring that is located inside the customer's home or business.

Question 69

____________________ enables organizations to set up and route internal calls at a much lower cost.

Question 70

A(n) ____________________ is a centralized call center with live operators who translate input typed into a TDD for the non hearing-impaired party, listen to the response, then type the response for reception by the hearing-impaired party's TDD.

Question 71

A(n) ____________________ is a dialing scheme in which the turning and releasing of a numbered wheel alternately opens and closes the local loop circuit, issuing a series of pulses as the dial returns to its position.

Question 72

____________________ is a method of transmission in which a signal is separated and its separate pieces distributed over a wide range of frequencies.

Question 73

____________________ refers to any type of telephone and its ancillary parts.

Question 74

____________________ refers to a feature available in most private switching systems that can prevent specific telephones from making certain types of calls or using certain features.

Question 75

____________________ is a dedicated circuit that connects two PBX systems.

Question 76

Match each statement below with the correct item

-A device introduced into telephone sets in the early 1900s to separate the incoming transmit and receive signals into their own two-wire connections.

A)Call hold
B)Caller identification
C)Hybrid coil
D)Privacy
E)Relay center
F)Handset
G)Key service unit
H)Message waiting
I)Ringback
J)Inside wiring

Question 77

Match each statement below with the correct item

-The part of the telephone that contains a transmitter and receiver and can be removed from the stationary equipment to allow the user to be mobile while he talks.

A)Call hold
B)Caller identification
C)Hybrid coil
D)Privacy
E)Relay center
F)Handset
G)Key service unit
H)Message waiting
I)Ringback
J)Inside wiring

Question 78

Match each statement below with the correct item

-The ability to place an active connection on hold while using the telephone for something else.

A)Call hold
B)Caller identification
C)Hybrid coil
D)Privacy
E)Relay center
F)Handset
G)Key service unit
H)Message waiting
I)Ringback
J)Inside wiring

Question 79

Match each statement below with the correct item

-A feature that displays the name and telephone number of the party who is calling.

A)Call hold
B)Caller identification
C)Hybrid coil
D)Privacy
E)Relay center
F)Handset
G)Key service unit
H)Message waiting
I)Ringback
J)Inside wiring

Question 80

Match each statement below with the correct item

-The telecommunications system wiring that is located inside the customer's home or business.

A)Call hold
B)Caller identification
C)Hybrid coil
D)Privacy
E)Relay center
F)Handset
G)Key service unit
H)Message waiting
I)Ringback
J)Inside wiring