Deck 2: The Complex World of the Sender

Question 1

Rate of speaking, silence and pausing, and volume and pitch are all elements of

A) paralanguage.
B) vocalization.
C) accent.
D) semantics.
E) disfluencies.

Answer 1

paralanguage.

Question 2

You notice that a colleague seems to be distracted from his work. You ask him if something is wrong, and he replies, "No, I'm fine". You ask him again, "Tell me what is wrong"? This is an example of

A) believing verbal over non-verbal messages.
B) engaging in intrapersonal observation.
C) believing non-verbal clues over verbal language.
D) observing contextual nuances.
E) altering communication cues.

Answer 2

believing non-verbal clues over verbal language.

Question 3

An agency is delivering a presentation and the presenter cites the educational background and experience of each member of the team. Which of Aristotle's persuasive elements is the presenter using?

A) rhetoric.
B) ethos.
C) pathos.
D) logos
E) rationality.

Answer 3

ethos.

Question 4

Using an inoffensive word in the place of a more unpleasant word is using (a)(an) ____

A) jargon.
B) unbiased word.
C) slang.
D) disfluency.
E) euphemism.

Question 5

You are updating your website for the teen market. As the sender, which of the following elements would not be of your concern?

A) word connotations.
B) ambiguous word choice.
C) where the receiver is accessing the information.
D) your educational background.
E) use of statistics.

Question 6

Which of the following statements is true?

A) Semantics is the study of the meaning of words, phrases and texts.
B) Semantics is the study of dictionary definitions.
C) Semantics is the study of effect of the arrangement of words in a sentence.
D) Semantics is the study of how words affect decision making process.
E) Semantics is the study of the use of words in persuasive communication.

Question 7

Pausing in the process of communicating a message

A) should be avoided as it makes the receiver nervous of the sender's motives.
B) should be used by the sender as a means of stressing the importance of one's message.
C) should be avoided as it often acts as a form of noise and thus impedes the receiver from understanding the context of the message.
D) should be used as it allows the listener time to internalize the message and make it his/her own.
E) should be avoided as it breaks up the message flow.

Question 8

Silence has various cultural meanings. Accordingly, the American Apaches

A) do not introduce those who are unknown to each other believing that the parties will introduce themselves when it is appropriate to do so.
B) practice complete silence among strangers until they learn to trust the other party.
C) will go out of their way to avoid silence in a conversation believing that it is rude.
D) do not have a word for silence.
E) have many different words for silence depending on the situation.