Question 1

When executives and employees use communication to build relationships that work towards achieving common goals, they are using&#10;A) aggressive communication skills.&#10;B) negotiating power.&#10;C) two-way communication.&#10;D) lean media.&#10;E) speaker credibility.

Accepted Answer

Two-way communication involves the exchange of messages between sender and receiver, allowing for feedback and interaction, which is essential for building relationships and working towards common goals.

Question 2

Malcolm Gladwell, in The Tipping Point, said that groups should be capped at 150 people because&#10;A) that is the maximum number of people with whom a leader can communicate effectively.&#10;B) people begin to form subgroups once this number is reached.&#10;C) interpersonal relationships become strained when individuals feel they have to stay in touch with too many people.&#10;D) effective social relationships reach a peak at this number.&#10;E) in groups larger than this number, leaders loose power as more individuals seek to control group behaviour.

Accepted Answer

Malcolm Gladwell refers to the "Rule of 150," suggesting that 150 is the maximum number of individuals with whom one can maintain stable social relationships, where everyone knows each other and how they relate to one another.

Question 3

Developing positions on a few key points of community concern and speaking out on those issues in media interviews or at public forums can be a way for leaders to exhibit&#10;A) visibility.&#10;B) external power.&#10;C) organizational control.&#10;D) two-way communication.&#10;E) brand positioning.

Accepted Answer

By developing positions on key community concerns and speaking out, leaders increase their visibility, making them more recognizable and influential in the community.

Question 4

Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he will guide the company in the right direction. This is called&#10;A) obtuse trust.&#10;B) ethical trust.&#10;C) motivated trust.&#10;D) practical trust.&#10;E) leadership-guided trust.

Accepted Answer

Practical trust refers to the confidence in someone's ability to make sound decisions and effectively manage situations, especially during crises.

Question 5

Building strong coalitions among individuals or groups that have separate interests is called&#10;A) mediation.&#10;B) negotiation.&#10;C) management.&#10;D) facilitation.&#10;E) diversification.

Accepted Answer

The answer of Building strong coalitions among individuals or groups...

Question 6

Which statement is false about the concept of accountability in business:&#10;A) Accountability means owning up to one's actions.&#10;B) Accountability means communicating to others that you have been responsible in everyday tasks.&#10;C) Accountability means resource managers make employee expectations clear.&#10;D) Accountability means identifying outside interests that may be seen as conflicts of interest.&#10;E) Accountability means decreasing executive power.

Accepted Answer

Accountability in business involves owning up to one's actions, ensuring transparency, making expectations clear, and identifying potential conflicts of interest. It does not inherently involve decreasing executive power but rather ensuring that actions and decisions at all levels are made responsibly and transparently.

Question 7

A new organic food store has decided to add another brand of apples to its existing inventory. Three major contenders are under consideration. The store decides to hold a "food tasting" event for its customers to sample the various brands and give feedback on which apples they like best and why. This is an example of

A) quantitative research.
B) determination research.
C) "soft" measurement research.
D) "hard" measurement research.
E) "analytical" measurement research.

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Accepted Answer

This is an example of "soft" measurement research because it involves collecting subjective feedback from customers about their preferences and opinions on different brands of apples, which cannot be quantified easily.

Question 8

Which is not an inclusive communication strategy?&#10;A) addressing the concerns of all important stakeholders.&#10;B) providing continuous organizational learning.&#10;C) encouraging open sharing of ideas.&#10;D) using the cascade method of information flow.&#10;E) providing a feedback loop.

Accepted Answer

The cascade method of information flow is not considered an inclusive communication strategy because it involves passing information from the top of the organization down through various levels of hierarchy, which can result in information distortion, delay, and exclusion of some parties from the communication process.

Deck 12: Communication in the New Management World