Deck 15: Managing the Value Chain Information Technology and E-Business

Question 1

Taking the value chain perspective, the organisation can be considered as a system that receives input from the environment, such as raw materials and other resources, and adds value by transforming them into products and services for customers.

Answer 1

True

Question 2

Operations strategy and control feedback shape the quality of outputs and the efficient of operations within the technical core.

Answer 2

True

Question 3

One of the major outcomes of building a highly effective operations system is achieving superior customer responsiveness.

Answer 3

True

Question 4

An advantage of the fixed-position layout is that it has the potential of economies of scale and reduced costs.

Question 5

The fixed product is used to create a product or service that is either large or one of a kind.

Question 6

Staff flexibility is enhanced under fixed-position layout because people are cross-trained so that each worker can perform all the tasks, assisting co-workers as needed.

Question 7

Radio-frequency identification (RFID) uses radio system tracking to allow location tracking of items in production, systems, transport networks or society.

Question 8

Technology plays a key role in lean manufacturing, but the heart of the process for manufacturing and service organisations is not machines or technology, but people.

Question 9

Finished-goods inventory, work-in-process inventory, raw materials inventory and technology inventory are the four types of inventory found in most organisations.

Question 10

One advantage of a just-in-time inventory system is that reduced inventory levels free productive capital for other company use.

Question 11

Advanced information technology makes just-in-time inventory management work seamlessly.

Question 12

Groupware is software that works on a computer network or the internet to facilitate information sharing, collaborative work and group decision making.

Question 13

The first step towards a successful e-business for an established firm is for managers to determine why they need such a business to begin with.

Question 14

The e-business initiative is seen primarily as a way to improve the bottom line by increasing productivity and cutting costs.

Question 15

An internal communications system that uses the technology and standards of the internet but is accessible to only people within the organisation is called a(n):

A) internet
B) intranet
C) network
D) extranet
E) none of these choices

Question 16

Which of these is an external communications system that uses the internet and is shared by two or more organisations?

A) internet
B) communication technology
C) extranet
D) internet.
E) social media platform

Question 17

__________________________ refers to using various tools and techniques to ensure that goods and services are delivered successfully to customers or clients.

A) Supply management
B) Supply organising
C) Service management
D) Production management
E) Operations management

Question 18

____________________________ involves the use radio system tracking to allow location tracking of items in production systems, transport network or society.

A) Lean thinking
B) Advanced manufacturing system
C) Radio-frequency identification (RFID)
D) Innovative production management
E) All of these choices

Question 19

A finished-goods inventory includes:

A) items that have passed through the complete production but have yet to be sold
B) materials that are still moving through the stages of the production process
C) goods that the organisation keeps on hand for use in the production process up to the point of selling the final products to customers
D) basic inputs to the organisation's production process
E) miniature items in the production process

Question 20

Which of the following systems are designed to reduce the level of an organisation's inventory and its associated costs, aiming to push to zero amount of time that raw materials and finished products are sitting in the factory, being inspected or in transit?

A) just-in-the-moment inventory system
B) just-in-time inventory system
C) just-out-of-time inventory system
D) just-on-time inventory system
E) a flexible manufacturing system

Question 21

_________________ works a computer network or the internet to facilitate information sharing, collaborative work and group decision-making.

A) Business intelligence
B) Knowledge management system
C) Expert-locator system
D) Groupware
E) None of these choices

Question 22

______________ is simple, absolute facts and figures that may be of little use as they are.

A) Data
B) Knowledge
C) Raw materials
D) processed information
E) None of these choices

Question 23

_______________________ uses radio system tracking to allow location tracking of items in production systems, transport networks or society.

Question 24

The three types of inventory are finished-goods inventory, work-in-process inventory and ___________________________.

Question 25

_____________________ systems are designed to reduce the level of an organisation's inventory and its associated costs, aiming to push to zero the amount of time that raw materials and finished products are sitting in the factory, being inspected or in transit.

Question 26

________________ is software that works on a computer network or the internet to facilitate information sharing, collaborative work and group decision making.

Question 27

What is inventory? List the three types of inventory used by organisations.

Question 28

Distinguish between just-in-time (JIT) inventory system and work-in-process inventory.

Question 29

Discuss the various tips offered by Frank Blase, president of igus, for building a nimble organisation.

Question 30

What is lean thinking and how does it influence an organisation's operations management?

Question 31

Distinguish between the two advanced manufacturing systems: digital factories and mass customisation.

Question 32

List and define the various types of inventory and discuss why inventory management is important.