Deck 12: Understanding Individual Behaviour

Question 1

Managers of today recognise that the differences people bring to the workplace are valuable.

Answer 1

True

Question 2

Members of Generation Y - sometimes called Millennials - are characterised as ambitious, lacking in loyalty to one organisation and eager for quick success.

Answer 2

True

Question 3

Female representation on boards of the top 200 Australian Securities Exchange (ASX) companies have been decreasing over the last decade.

Answer 3

False

Question 4

Research indicates that over 80 per cent of department heads and executives prefer heterogenous teams because they lead to multiple viewpoints and more prolific ideas.

Question 5

One of the challenges of managing a diverse workforce is creating an environment where all employees feel accepted as members of the team and where their unique talents are appreciated.

Question 6

Diversity perspective is achieved when a younger manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets.

Question 7

Managers who build strong, diverse organisations reap numerous dividends including bare use of employee talent, decreased understanding of the marketplace, enhanced breadth of understanding in leadership positions, and increased quality of team problem solving.

Question 8

Studies by social psychologist suggest that there is a natural tendency among humans to identify themselves with a particular group and to feel somewhat antagonistic and discriminatory towards other groups.

Question 9

Unconscious bias, prejudice, discrimination, stereotypes, and ethnocentrism are some factors that show personal bias among individuals.

Question 10

Stereotypes are often based on folklore, media portrayals and other unreliable sources of information.

Question 11

To break through the glass ceiling into senior management roles, top executives suggest female and minority managers be assertive and ask for what they want as well as highlighting their achievements.

Question 12

Inappropriate/offensive sexual harassment occurs when the behaviour causes discomfort in a co-worker, whose reaction in avoiding the harasser may limit his or her freedom and ability to function in the workplace.

Question 13

Which of the following generations are characterised as ambitious, lacking in loyalty to one organisation and eager for quick success?

A) baby boomers
B) generation X
C) old generation
D) millennials
E) all of these choices

Question 14

Smileline Inc. has an onsite day-care facility and provides employees full-time day care at a very low cost. The company implemented this years ago when managers realised that child-care responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

A) better use of employee talent
B) increased understanding of the marketplace
C) increased quality of team problem solving
D) enhanced breadth of understanding in leadership positions
E) reduced costs associated with high turnover, absenteeism, and lawsuits

Question 15

TickTock Clock Corporation is attempting to develop a truly diverse workplace. As a first step, it has decided to expand its recruiting efforts. Which of the following is not an appropriate way to do this?

A) host speaking and networking events
B) offer internship programs for racial and ethnic minorities
C) create informal mentoring programs
D) offer scholarships for the children of current employees

Question 16

_____________________ sexual harassment involves sexual remarks and actions that are not intended to lead to sexual activity but that are directed towards a co-worker based solely on gender and reflect on the entire group.

Question 17

_____________________ are the highest level of sexual harassment; these acts would, if reported to the police, be considered criminal activity.

Question 18

Age, gender, race and physical ability fall under the _________________________ dimension of diversity.

Question 19

_______________________________ are core elements through which people shape their self-image and world view.

Question 20

_____________________ means managers recognise cultural differences and see these differences with an appreciative attitude.

Question 21

Asian managers bump up against what has been called the ____________________, a combination of cultural and organisations barriers that impede Asians' career progress.

Question 22

The type of sexual harassment where the harasser coerces a co-worker into sexual activity by using the threat of power (through recommendations, grades, promotions and so on) to jeopardise the victim's career is called ____________________________.

Question 23

In the Australian government's bid to promote gender equality and address issues such as overcoming the glass ceiling in organisation, ____________________________ was passed.

Question 24

Stereotypes contain negative _________________________.

Question 25

______________________ workers are characterised as ambitious, lacking in loyalty to one organisation and eager for quick success.

Question 26

Distinguish between glass ceiling and bamboo ceiling?

Question 27

What does the Workplace Gender Equality Act 2012 stand to achieve?

Question 28

Define diversity of perspective and discuss four (4) reasons for adopting a 'leveraging differences' mindset.