Deck 6: Innovative EC Systems: From E-Government and E-Learning

Question 1

Caterpillar Inc. created CAT U to meet its training and learning needs.

Answer 1

True

Question 2

Increasing the ability for citizens and businesses to find, view, and comment on rules and regulations is a performance objective associated with G2C.

Answer 2

False

Question 3

Two major areas of G2C activities are tourism and recreation and research and education.

Answer 3

True

Question 4

Security and auditing measures are key to the success of e-voting.

Question 5

The smart card system is part of a nationwide electronic voting system in the U.S.

Question 6

Forward auctions are buy-side auction systems used by the government to buy large amounts of MROs and other materials directly from suppliers.

Question 7

The government-to-employees category consists of EC activities between units of government, including those within one government body.

Question 8

The U.S. Navy's Lifelines system is an example of G2E EC.

Question 9

Improving homeland security is a G2C activity.

Question 10

E-payroll and e-records management are examples of IEE services.

Question 11

The e-government transformation process from traditional delivery of government services to full implementation of online government services is a quick process.

Question 12

Government initiatives are very concentrated with the Web 2.0 approach.

Question 13

Social networks, such as MySpace, Facebook, and YouTube, are rarely used by political candidates to reach voters because there are too few users of those networks who actually vote.

Question 14

Virtual worlds and social networking are drivers of e-learning.

Question 15

A drawback of e-learning is that no online course can deliver real-time information and knowledge in the way a "live"
instructor can.

Question 16

Unlike educational institutions, only a small number of business organizations are using e-learning on a large scale because of the lack of availability of business trainers.

Question 17

One advantage of C2C EC is that it reduces the cost to buyers.

Question 18

C-commerce is moving ahead at a very rapid pace.

Question 19

Which of the following was created by Caterpillar Inc. to preserve the knowledge of its retiring executives and experts?

A) CAT Bank
B) CAT Nine
C) CAT U
D) CAT Knowledge Network

Question 20

Each of the following is an e-government category except

A) government-to-citizens.
B) government-to-businesses.
C) government-to-private industry.
D) government-to-employees.

Question 21

Each of the following is an example of e-government except

A) a company selling army and navy surplus supplies at auction over the Internet.
B) a contractor submitting an application for a building permit using a city hall Web site.
C) an unemployed worker consulting a Web site operated by the state employment department to learn about job openings in his city.
D) a citizen takes an online drivers' education course

Question 22

IEE performance objectives include

A) reducing the time to fill out export forms and locate information.
B) planning IT investments more effectively.
C) reducing the average time to process clearance forms.
D) creating easy-to-find single points of access to government services for individuals.

Question 23

G2C performance objectives include

A) reducing the time for citizens to search for federal jobs.
B) sharing information more quickly and conveniently between the federal and state, local, and tribal governments.
C) making transactions with the government easier, cheaper, quicker, and more comprehensible.
D) expanding access to information for people with disabilities.

Question 24

Government-to-employee applications lead to significant efficiency improvements for each of the following reasons except

A) most government employees use handheld digital devices.
B) governments employ large numbers of people that need to be paid and trained.
C) employees of federal and state governments often work in a variety of geographic locations.
D) many military employees are stationed in remote locations that are best served via the Internet.

Question 25

Examples of IEE services include

A) Intelink.
B) EFAST.
C) one-stop recruitment.
D) forward e-auctions.

Question 26

Mobile government is

A) a value-added service, enabling government to reach a larger number of citizens.
B) more cost-effective than other IT applications.
C) convenient to users.
D) all of the above.

Question 27

Challenges for e-learning systems include

A) learners must change their mind-set of how learning typically takes place.
B) teachers must convert all learning objects to a digital format.
C) updating the knowledge in the e-learning systems.
D) all of the above.

Question 28

Visual interactive simulation benefits include

A) lower overall training costs.
B) aiding in memorization.
C) shortening learning time.
D) all of the above.

Question 29

Limitations of e-books include

A) higher production costs.
B) higher updating costs.
C) multiple, competing standards.
D) the difficulty in combining several books.

Question 30

Knowledge management uses knowledge

A) for the sake of individual learning.
B) to improve the functioning of an organization.
C) to encourage the exchange of information between businesses.
D) to promote e-learning.

Question 31

Knowledge generated in e-business contributes to the enhancement of three core operating processes, which include all of the following except

A) customer relationship management.
B) project management.
C) supply chain management.
D) product development management.

Question 32

Expertise location systems are designed to

A) provide support for teams and communities of practice.
B) link people to information about people.
C) assist in career development.
D) do all of the above.

Question 33

Which of the following is the central point of control for an e-market?

A) collaborative market
B) collaboration hub
C) auction site
D) e-mall

Question 34

________ is the E-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens.

Question 35

________ is the E-government category that includes all the interactions between a government and its citizens.

Question 36

Decreasing response times for jurisdictions and disciplines to respond to emergency incidents is a performance objective for ________.

Question 37

Reducing time and overhead cost to purchase goods and services throughout the federal government is a performance objective for ________.

Question 38

Government services are provided to citizens via ________.

Question 39

________ and ________ are two key G2B areas.

Question 40

________ is the e-government category that includes interactions between governments and businesses.

Question 41

________ is a searchable database that contracting officers in various U.S. government units can use to find products and services sold by small, disadvantaged, or women-owned businesses.

Question 42

________ is the e-government category that includes activities within government units and those between governments.

Question 43

________ is the e-government category that includes activities and services between government units and their employees.

Question 44

________ refers to the wireless implementation of e-government mostly to citizens but also to businesses.

Question 45

________ refers to learning materials delivered wirelessly to cell phones or PDAs.

Question 46

An online university from which students take classes from home or other offsite locations, usually via the Internet, defines ________.

Question 47

A book in digital form that can be read on a computer screen or on a special device defines ________.

Question 48

________ is the use of digital technologies that enable companies to collaboratively plan, design, develop, manage, and research products, services, and innovative EC applications.

Question 49

A ________ is the central point of control for an e-market.

Question 50

Identify four implementation issues associated with m-government.

Question 51

List 11 drivers of e-learning.

Question 52

Identify the six major tasks of knowledge management.