Deck 9: Job Stress

Question 1

One of the ten major elements of the job environment that determine well-being at work is ____ --- this includes aspects of self-determination theory such as autonomy, freedom of choice, and the ability to make decisions about how to conduct one's work.

A) "externally generated goals"
B) "variety"
C) "opportunity for skill use"
D) "opportunity for personal control"

Answer 1

D

Question 2

____ often become immersed in trivial detail and lose sight of the big picture. They lack a sense of proportionality and have difficulty calibrating their time to match the importance level of the task.

A) Procrastinators
B) Perfectionists
C) People who have too many goals
D) People who lack goals

Answer 2

B

Question 3

Some individuals who ____ suffer from "paralysis of analysis." They will often ruminate endlessly about which goal to pursue and believe there is never sufficient information to make a commitment.

A) procrastinate
B) are perfectionists
C) have too many goals
D) lack goals

Answer 3

D

Question 4

According to the ____ model, the less autonomy and control (latitude to make job decisions)one has over one's significant job stressors, the more strain one experiences.

A) person-environment fit
B) job demands-control
C) effort-reward imbalance (ERI)
D) organizational injustice

Question 5

The ____ dimension in Maslach's three dimensional model of burnout refers to disillusionment, a loss of idealism, negativity, detachment, hostility, and lack of concern.

A) reduced efficacy
B) emotional exhaustion
C) cynicism
D) dehumanizing

Question 6

One of the ten major elements of the job environment that determine well-being at work is ____ --- the ability to use one's skills and talents in the job.

A) "externally generated goals"
B) "valued social position"
C) "opportunity for skill use"
D) "opportunity for personal control"

Question 7

Data smog refers to ____.

A) digital mental haze
B) frantic but ineffective multitasking
C) digital overload
D) online addiction

Question 8

In ____, two or more role demands are incompatible with each other.

A) role conflict
B) role ambiguity
C) role overload
D) qualitative overload

Question 9

The ____ model proposes that high-cost low-gain work efforts are stressful.

A) job-demands control
B) organizational role
C) organizational injustice
D) effort-reward imbalance (ERI)

Question 10

The ____ model assumes that stress occurs when the organization's interpersonal transactions, procedures, or outcomes are perceived as unfair.

A) organizational injustice
B) job-demands control
C) person-environment fit
D) effort-reward (ERI)

Question 11

____ may avoid dealing with unwanted or unpleasant tasks by using distraction, daydreaming, wishful thinking, or other methods to kill time so that there is insufficient time left to work on the avoided task.

A) Procrastinators
B) Perfectionists
C) People who have too many goals
D) People who lack goals

Question 12

In the ____ dimension of Maslach's three dimensional model of burnout, a person feels emotionally depleted, drained, and lacking in emotional resources.

A) emotional exhaustion
B) cynicism
C) depersonalization
D) reduced efficacy

Question 13

In ____, the employee does not have the required competencies to complete the tasks even when there is sufficient time.

A) role conflict
B) qualitative overload
C) quantitative overload
D) role ambiguity

Question 14

People who ____ may experience concentration difficulties or physical fatigue as the worries and pressures of unfinished tasks mount from their tendency to spread themselves thin.

A) procrastinate
B) are perfectionists
C) have too many goals
D) lack goals

Question 15

In the ____ model, strain occurs when a worker experiences high psychological job demands yet has little control over the job.

A) organizational role
B) person-environment (P-E) fit
C) effort-reward (ERI)
D) job demands-control

Question 16

In _____, the work load is too great and there are insufficient resources to complete the tasks assigned in the time provided.

A) role conflict
B) role ambiguity
C) quantitative overload
D) qualitative overload

Question 17

The ____ model states that stress occurs when there is a poor fit between the worker and the work environment.

A) organizational role
B) person-environment (P-E) fit
C) job demands-control
D) effort-reward imbalance (ERI)

Question 18

Frazzing refers to ____.

A) digital mental haze
B) frantic but ineffective multitasking
C) digital overload
D) online addiction

Question 19

The ____ dimension Maslach's three dimensional model of burnout is characterized by feelings of diminished self-efficacy, personal competency, and productivity.

A) cynicism
B) reduced efficacy
C) emotional exhaustion
D) dehumanizing

Question 20

In ____, the duties, responsibilities, and performance expectations of the job are not clearly defined by organizational leaders.

A) role conflict
B) role overload
C) role ambiguity
D) qualitative overload

Question 21

Describe two studies that provided surprising evidence showing clerical and secretarial work to be highly stressful occupations.

Question 22

Describe the condition of lack of control called low decision latitude as characterized in the job demands-control model.

Question 23

Describe the level of intervention called secondary prevention.

Question 24

List the two conditions in which the determination of a misfit occurs.

Question 25

Describe shift work. List some of the documented adverse effects of shift work.

Question 26

Define workplace discrimination as a stressor.

Question 27

Describe the positive psychological state called vigor. List the top three activities positively related to vigor.

Question 28

List the two major reasons for emotional exhaustion, part of Maslach's three dimensional model of burnout.

Question 29

Define the vital exhaustion concept.

Question 30

Explain how "variety" as an element of the job environment determines well-being at work.

Question 31

From an organizational perspective, what is the most effective intervention against harassment and discrimination?

Question 32

Describe the concept of engagement as it relates to Maslach's three dimensional model of burnout and ways of preventing burnout.

Question 33

Define time management. How can time management serve as a stress management tool?

Question 34

Define the stressor workplace harassment.

Question 35

Pioneer researcher Christina Maslach notes that the term burnout emerged from everyday language and not from scholarly theory. How did Maslach attempt to determine what the term burnout represented?

Question 36

How does leading researcher Arie Shirom define burnout?

Question 37

Define circadian rhythm. What behavioral changes occur when this is disturbed?

Question 38

According to the job demands-control model, which medical professionals do you think should have more strain, nurses or physicians?

Question 39

List the forms of gender-based harrasment.

Question 40

Define the term stress as it is used in the job-demands control model and other organizational stress contexts. List the three categories of strains and provide examples of each.

Question 41

Describe burnout's role in the development of Type 2 diabetes.

Question 42

Describe the holistic model of stress presented by Nelson and Simmons (2011). Discuss what makes this model unique.

Question 43

What are some of the stresses that people-oriented service professions (social workers, teachers, and health-care workers)encounter?

Question 44

What are some of the detrimental health conditions associated with shift work?

Question 45

Describe the Pareto principle in relation to time management strategy.

Question 46

Discuss the effort-reward imbalance (ERI)model.

Question 47

Describe the most popular hypothesis for why night workers have an increased risk of cancer.

Question 48

Differentiate burnout from depression.

Question 49

List the options available to an employee who is experiencing harassment or discrimination.

Question 50

Describe the importance of self-care in preventing burnout and impairment of psychologists.