Deck 15: Industries and the Provision of Social Services

Question 1

Identify five changes in the focus of Employee Assistance Programmes over the past thirty years.

Answer 1

No Answer

Question 2

Find a journal article related to Employee Assistance Programmes and summarize the social work role in the article you have chosen.

Answer 2

No Answer

Question 3

Find a newspaper article related to an employee assistance issue published within the past six months. Discuss this issue in relation to issues raised in your textbook.

Answer 3

No Answer

Question 4

Find an example of a recent (within the past six years) strike or layoff in an industry in Canada and identify the employee assistance issues that are involved in the negotiations.

Question 5

What are some of the stressors encountered by EAP social workers?

Question 6

Select three different regions in Canada, identify a specific industry for each region and then compare and contrast the EAP issues.

Question 7

Explain the connection between EAP and alcohol-abuse programs?

Question 8

Why are industries supportive of EAP programs?

Question 9

What are two issues related to confidentiality that arise in EAP work?

Question 10

How does the issue of time affect EAP work?

Question 11

What are the advantages of internal and external social work services?

Question 12

The first EAP was created in Canada by

A) Steel Company of Canada in 1946
B) CNR in 1902
C) Wal-Mart in 1998
D) Bell Canada in 1947
E) Shopper's Drug Mart

Question 13

In the 1990s social work services to industry

A) Focused on reducing workplace problems
B) Emphasized employer-initiated self-referrals
C) Developed a wider perspective including prevention and promotion of health and wellness
D) B and C above.
E) All of the above

Question 14

Unions have been

A) Vigilant about not letting employers neglect issues that affect the health and well-being of employees
B) Viewing social work in industry as a band-aid approach
C) non-supportive in promoting social work services
D) All of the above

Question 15

The use of social work services in industry depends upon

A) Educating employers
B) Educating employees
C) Having the social worker available periodically
D) B and C above

Question 16

Major challenges in the provision of social work services include

A) If attached to benefits employees expect immediate services
B) New tools such as interactive Internet communications are needed
C) Capping of the number of sessions may create ethical dilemmas
D) All of the above
E) None of the above

Question 17

To be taken seriously by industry, social workers must

A) Demonstrate accountability
B) Demonstrate commitment to continuous quality improvement
C) Have an MSW
D) A and B above
E) A and C above

Question 18

Social workers with internal EAPs

A) Have the opportunity to interact with employees and management on a regular basis
B) May be seen as providing more objective services
C) May offer off-site services
D) All of the above

Question 19

Qualifications for EAP workers are

A) Established by the professional association of social workers
B) Established by the Canadian Association of social workers
C) Defined by the contract with the industry
D) Usually do not require an MSW
E) A and D above

Question 20

EAP practices have helped social workers

A) Pay more attention to their own workplaces
B) Recognize the importance of strong employee morale
C) Recognize the need for access to their own EAP benefits
D) Recognize the need for staff training
E) All of the above

Question 21

10 The emphasis for the social worker in industry is on:

A) Delivering excellent customer service
B) Ensuring terms of the contract with the employer are met
C) Gaining new ground for the profession, as a field of practice
D) Rapid assessment, referral and treatment

Question 22

Typically one family service agency will hold the "master contract" for social work services in a particular industry.

Question 23

The managed care model allows for unlimited eligible sessions.

Question 24

Some social workers believe that to provide services capped at one to three sessions is impractical, imprudent and unethical.

Question 25

Many contracts in Canada limit the employee to 52 sessions per year.

Question 26

Most contracts state that an employee will have access to social work EAP services within 24 to 48 hours.

Question 27

Privacy legislation introduced in 2004 across Canada further protects employee confidentiality.

Question 28

It is critical to sort out with the industry the question of who "owns" the social work records.

Question 29

Labour unions have not supported the development of EAP services.

Question 30

Social workers will want to clarify with the workplace beforehand how they will deal with requests for service from children of employees.

Question 31

The emphasis for the social worker in industry is on delivering excellent customer service.