Deck 7: Accommodations

Question 1

Which of the following statements about accommodations is NOT true with respect to tourism?

A) Attracting and retaining guests requires attention to their needs.
B) The hotel industry recognized and developed varying brands within hotel chains to meet the needs of specific market segments.
C) Accommodations attract visitors and create opportunities for the guests to spend time and money in this area.
D) Development of lodging facilities happened irrespective of improvements in transportation.

Answer 1

Development of lodging facilities happened irrespective of improvements in transportation.

Question 2

Low-demand weeks for timeshare operations are classified as ________.

A) white
B) red
C) blue
D) green

Answer 2

blue

Question 3

Employee-to-guest ratios of ________ allow conference center managers to focus on specific Needs of the group and thus provide high-quality customer service.

A) 1:3.0 to 1:4.5
B) 1:6.5 to 1:8.5
C) 1:10.0 to 1:15.0
D) 1:0.5 to 1:2.5

Answer 3

1:0.5 to 1:2.5

Question 4

An example of a lodging chain operating limited-service economy properties would be ________.

A) Hilton
B) Marriott
C) Super 8
D) Four Seasons

Question 5

Lodging properties providing a 24-hour front desk, upgraded interior and exterior decors, limited food service, extra room amenities, and other services would fit into which of the following categories?

A) luxury hotels
B) limited-service economy motels
C) full-service, mid-priced hotels and motels
D) limited-service budget motels

Question 6

All of the following statements regarding organizational structures in lodging properties are true EXCEPT which?

A) Larger and more complex properties require additional cost center functions like marketing and accounting.
B) Cashiering is grouped under guest support services.
C) The general manager is the focal point for employees, guests, and the community.
D) Basic operating functions include administration, guest contact services, and guest support services.

Question 7

Which of the following statements about the back-of-the house guest service support group is INCORRECT?

A) It coordinates its activities very closely with the front office, as it maintains the cleanliness of the property.
B) It has the largest number of employees in a lodging property.
C) Housekeeping is the key of the back-of-the-house guest service support group.
D) It serves as the point of exchange for most financial transactions.

Question 8

The idea of using management contracts to operate lodging properties was developed by ________.

A) Westin
B) Hilton Hotels
C) Hyatt Hotels
D) Sheraton Hotels

Question 9

All of the following characteristics are true of franchisees EXCEPT which?

A) There is no need to develop original training programs.
B) Standard operating procedures must be followed at the expense of operational flexibility.
C) The property owner is not responsible for any operating issues.
D) The spirit of the corporate brand needs to be delivered.

Question 10

Group of properties that are affiliated with one another and have common ownership and/or Management control and oversight are called ________.

A) timeshares
B) management contract properties
C) chain properties
D) franchise properties

Question 11

According to the accommodation terminology, a "double" is a ________.

A) room with one double bed
B) room with two double beds
C) room with more than one bedroom
D) room with two twin beds

Question 12

The rooms side of lodging properties typically generates what percentage of total operating revenue and departmental operating margin, respectively?

A) 80% and 20%
B) 50% and 30%
C) 50% and 50%
D) 60% and 70%

Question 13

Government employees may be offered significant discounts at lodging properties because they are frequently limited on how much they can spend based on a ________.

A) per diem rate
B) average rate
C) rack rate
D) contract rate

Question 14

The idea of guaranteeing accommodations during a specific time period at a resort location was started by ________.

A) Fontainebleau Resort in Miami Beach, Florida
B) Resort Condominiums International
C) a ski resort in the French Alps called SuperDevoluy
D) Disney Hotels

Question 15

Which of the following statements is NOT true of a straight rental agreement?

A) Condo owners receive a portion of the rental revenues.
B) All condominium owners share in rental income based on the square footage of their units.
C) The owners typically pay for all taxes, utilities, and general maintenance expenses.
D) The owners receive a percentage of the rental income (usually 49%), and the management company retains the remainder (usually 51%).

Question 16

A(n) ________ is a B & B concept that began in small towns and rural areas of Europe, where a Family would open its home to travelers.

A) motel
B) inn
C) pension
D) condominium

Question 17

Which of the following statements about timeshares is NOT true?

A) Purchasers could exchange their units and times with other owners at participating locations.
B) Buying a timeshare means purchasing fixed weeks at a single-site location on a fee simple or right-to-use basis.
C) Timeshare companies now offer flexibility through multisite programs, global exchanges, point systems, and vacation clubs.
D) The idea of fixed and floating weeks is more flexible than the accumulation of "points."

Question 18

Hotel developers use the following rule of thumb: For every $1,000 in construction costs,________ in room revenue per night must be achieved.

A) $10
B) $1
C) $20
D) $5

Question 19

Customers report that they choose lodging alternatives like Airbnb over traditional hotel rooms Due to all of the following EXCEPT?

A) to dine out in restaurants
B) to save money
C) to live like a local
D) to travel with larger groups

Question 20

Commercial campgrounds and RV parks commonly offer all of the following EXCEPT?

A) cable TV hookups
B) nightclubs
C) convenience stores
D) swimming pools

Question 21

Extended stay guests are likely to do all of the following EXCEPT?

A) visit a local coffee shop to avoid working in the room
B) take baths
C) stay for more than 5 nights
D) bring their own pillow

Question 22

A hotel with a three diamond rating from AAA matches which description?

A) is luxurious and sophisticated
B) is refined and stylish
C) is distinguished and multifaceted
D) is affordable and modest

Question 23

Very small B & B homes are generally operated for supplemental income, tax benefits, and as a means of defraying utility costs rather than as an investment or sole source of income.

Question 24

The United States leads the world in the number of timeshare purchasers.

Question 25

According to hotel terminology, an American Plan indicates the inclusion of continental or full breakfast, lunch, and dinner in the room price.

Question 26

In response to the growing popularity of RVs, many lodging facilities re providing parking spaces for these vehicles.

Question 27

Hotels have been especially viable financial investments, as is evidenced by the fact that less than 10% of all hotels went bankrupt during the Great Depression.

Question 28

An independent hotel that has unique architecture and décor and fewer than 150 rooms is referred to as a boutique hotel.

Question 29

RevPACs are used to manage all of a property's financial reporting and a variety of other tasks, such as pricing and travel agent commissions.

Question 30

Benefits of membership in a referral organization include coordinated marketing campaigns and access to training information.

Question 31

Additional revenue centers that might be seen for some hotel operations include meeting room revenues, technology revenues, spa revenues, and rental and concession revenues.

Question 32

The rack rate is what you are likely to receive if you walk in to a hotel on a high-demand day.

Question 33

It is common in many lodging properties to find the front office manager and the executive housekeeper reporting to the director of rooms.

Question 34

A perfect sell is when every person who made a hotel reservation checks in for their reservation.

Question 35

The rack rate is the standard and most expensive quoted rate for one night's lodging and is the most profitable rate for a property.

Question 36

Providing amenities like Internet access is a "functional"strategy for developing loyal guests.

Question 37

Lodging reservations are binding contracts.

Question 38

The prime age for timeshare purchasers is 45 to 63.

Question 39

The financial performance of lodging properties has been historically cyclical.

Question 40

Mega-cruise ships are referred to as floating resorts.

Question 41

The average Bed & Breakfast in the United States has 4 rooms.

Question 42

The term "motel"was first used along Route 66 in Oklahoma.

Question 43

An "historic"hotel must be over 50 years old.

Question 44

No matter the size of the hotel, the General Manager has the ultimate responsibility for property management.