Question 1

Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his/her arrival?&#10;A)Immediately reschedule the patient.&#10;B)Inform the patient of the delay and the approximate time the dentist will see him/her.&#10;C)Wait at least 20 minutes before informing the patient.&#10;D)No action is necessary unless the dentist must cancel the appointment.

Accepted Answer

It is appropriate to inform the patient of the delay and the approximate time the dentist will see him/her to manage expectations and avoid frustration or confusion. Waiting 20 minutes before informing the patient is too long, and immediately rescheduling may not be necessary if the delay is not significant. No action is necessary only if the delay is communicated and the appointment can still be honored.

Question 2

The second step in the &#34;art&#34; of scheduling is:&#10;A)working with the dental team to determine the amount of time needed for each patient and the time that should be allotted between patients.&#10;B)deciding who will be doing the scheduling.&#10;C)considering the needs of patients and the dental healthcare team.&#10;D)developing a process for monitoring and adjusting the schedule to meet the goals set by the team.

Accepted Answer

developing a process for monitoring and adjusting the schedule to meet the goals set by the team.

Question 3

Patients who hurry to make a late appointment may experience an increase in blood pressure.Complications to treatment can result when these patients receive local anesthetic before their vital signs return to normal.

A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.

Both statements are true.

Accepted Answer

Both statements are true. Rushing to a late appointment can increase a patient's blood pressure due to stress and anxiety. If local anesthetic is administered before the patient's blood pressure returns to normal, it can result in complications such as delayed wound healing or nerve damage. Therefore, it is essential to manage a patient's anxiety and stress level and ensure that their vital signs have returned to normal before administering local anesthesia.

Question 4

Pages of the appointment book are divided into _______.&#10;A)rows&#10;B)columns&#10;C)bullets&#10;D)paragraphs

Accepted Answer

Appointment books are typically organized into columns to separate different time slots or days for scheduling purposes.

Question 5

The amount of treatment that is provided can be increased by _______ techniques,and the amount of money collected can be increased by _______ methods.&#10;A)efficient scheduling,effective collection&#10;B)effective patient education,efficient bookkeeping&#10;C)effective collection,efficient scheduling&#10;D)efficient bookkeeping,effective patient education

Accepted Answer

Efficient scheduling techniques can increase the amount of treatment provided by optimizing the use of resources and time, while effective collection methods can increase the amount of money collected by improving the process of obtaining payments.

Question 6

The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?&#10;A)State Administrative Codes&#10;B)ADA Principles of Ethics and Code of Professional Conduct&#10;C)Dental Providers' Insurance Handbook&#10;D)Guide to HIPAA Regulations

Accepted Answer

The ADA Principles of Ethics and Code of Professional Conduct state that dentists have an obligation to make reasonable arrangements for emergency care for their patients. The other options do not specifically address this obligation.

Question 7

The _______helps the administrative assistant determine whether or not a patient can be seen as an emergency patient.&#10;A)electronic scheduler&#10;B)appointment card&#10;C)telephone information form&#10;D)call list

Accepted Answer

The telephone information form typically includes questions about a patient's symptoms and the severity of the situation, allowing the administrative assistant to determine if the patient needs to be seen as an emergency. The electronic scheduler, appointment card, and call list do not provide this type of information.

Question 8

Outlining or configuring the pages of an appointment book is known as:&#10;A)scheduling.&#10;B)bridging.&#10;C)matrixing.&#10;D)dovetailing.

Accepted Answer

Outlining or configuring the pages of an appointment book is commonly referred to as matrixing. Scheduling refers to the actual booking of appointments, bridging refers to connecting two separate systems or networks, and dovetailing typically refers to fitting two things together seamlessly.

Question 9

The notation &#34;tp 2:15&#34; in the appointment book identifies:&#10;A)a procedural code-&#34;tooth pulled 2 hr 15 min&#34;&#10;B)a chronically late patient-&#34;told patient 2:15 PM&#34;&#10;C)an unavailable appointment slot-&#34;time protect 2:15 PM&#34;&#10;D)a partial insurance payment-&#34;total payment 2:15 ratio&#34;

Accepted Answer

The answer of The notation &#34;tp 2:15&#34; in the appointment...

Question 10

Which of the following is not true?&#10;A)The electronic scheduler ranges in size from 9 &#180; 22 inches to 11 &#180; 35 inches.&#10;B)The electronic scheduler can be customized to each individual practice.&#10;C)The electronic scheduler will track missed appointments.&#10;D)The pages of the electronic scheduler and the manual appointment book are very similar,visually.

Accepted Answer

The answer of Which of the following is not true?&#10;A)The...

Question 11

Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?&#10;A)Predated appointment book pages&#10;B)Codes&#10;C)Bookmarks&#10;D)Month tabs

Accepted Answer

The answer of Which appointment book feature is especially handy...

Question 12

The dentist has told you that 5 units are needed to complete a procedure.What information do you need to schedule the appointment?&#10;A)Customized code for the procedure&#10;B)Other staff who will be required to complete the procedure&#10;C)Instruments needed for the procedure&#10;D)Number of minutes in the unit (e.g. ,10,15)

Accepted Answer

The answer of The dentist has told you that 5...

Question 13

What is the minimum amount of clean-up time required to properly clean and prepare the treatment room between procedures?&#10;A)3 minutes&#10;B)5 minutes&#10;C)10 minutes&#10;D)15 minutes

Accepted Answer

The answer of What is the minimum amount of clean-up...

Question 14

What is the major advantage of a loose leaf appointment book?&#10;A)It can be folded back on itself to preserve space on the desk.&#10;B)It can be stored easily.&#10;C)New pages can be inserted for a smooth transition from year to year.&#10;D)It is less costly than a hardbound book.

Accepted Answer

The answer of What is the major advantage of a...

Question 15

The daily schedule sheet can be found in all of the following areas except:&#10;A)treatment areas.&#10;B)the doctor's private office.&#10;C)the reception area.&#10;D)laboratories.

Accepted Answer

The answer of The daily schedule sheet can be found...

Question 16

Which of the following is not key to maximizing scheduling efficiency?&#10;A)The amount of money collected and the extent of treatment provided on a daily basis&#10;B)The time of day that the dental healthcare team works smarter and faster&#10;C)A procedure that may require utilization of an extended function dental assistant&#10;D)The person who handles the scheduling

Accepted Answer

The answer of Which of the following is not key...

Question 17

Children should be scheduled _______ appointments.&#10;A)long,morning&#10;B)short,afternoon&#10;C)long,afternoon&#10;D)short,morning

Accepted Answer

The answer of Children should be scheduled _______ appointments.&#10;A)long,morning&#10;B)short,afternoon&#10;C)long,afternoon&#10;D)short,morning...

Question 18

A patient calls at 10 AM to cancel his appointment at 2 this afternoon because of a work emergency.What would be the best technique for filling that time period?&#10;A)Follow the established daily schedule.&#10;B)Use an established call list to fill the opening.&#10;C)Call patients with later appointments to move them up.&#10;D)Ask the dentist how he would like you to handle the issue.

Accepted Answer

The answer of A patient calls at 10 AM to...

Question 19

Which is the best description of a difficult patient?&#10;A)One who requires flexibility in appointment scheduling&#10;B)A patient who calls continuously and wants to speak with the dentist&#10;C)Any patient who requires extra time and energy&#10;D)A patient who is slow in paying the bill

Accepted Answer

The answer of Which is the best description of a...

Question 20

Match between columns&#10;                        Premises: Reserve peak time slots for patients who cannot possibly come at any other time.&#10;Reserve peak time slots for patients who cannot possibly come at any other time.&#10;Reserve peak time slots for patients who cannot possibly come at any other time.&#10;Reserve peak time slots for patients who cannot possibly come at any other time.&#10;Reserve peak time slots for patients who cannot possibly come at any other time.&#10;Schedule the patient 15 minutes early for his/her appointment.&#10;Schedule the patient 15 minutes early for his/her appointment.&#10;Schedule the patient 15 minutes early for his/her appointment.&#10;Schedule the patient 15 minutes early for his/her appointment.&#10;Schedule the patient 15 minutes early for his/her appointment.&#10;Take steps to relieve patient anxiety.&#10;Take steps to relieve patient anxiety.&#10;Take steps to relieve patient anxiety.&#10;Take steps to relieve patient anxiety.&#10;Take steps to relieve patient anxiety.&#10;Matrix the appointment book with morning and afternoon cushion times.&#10;Matrix the appointment book with morning and afternoon cushion times.&#10;Matrix the appointment book with morning and afternoon cushion times.&#10;Matrix the appointment book with morning and afternoon cushion times.&#10;Matrix the appointment book with morning and afternoon cushion times.&#10;Always give patients an appointment card specifying time and date of appointment.&#10;Always give patients an appointment card specifying time and date of appointment.&#10;Always give patients an appointment card specifying time and date of appointment.&#10;Always give patients an appointment card specifying time and date of appointment.&#10;Always give patients an appointment card specifying time and date of appointment.

Accepted Answer

The Answer of The Chronically Late Patient and The Patient is...

Question 21

If the appointment book is divided into six time units per hour,how many minutes is a 7 unit appointment?

Accepted Answer

The answer of If the appointment book is divided into...

Question 22

In which of the following scenarios is appointment confirmation essential?&#10;A)The patient calls for an appointment.&#10;B)The patient is present in the dental office and needs a follow-up appointment.&#10;C)The patient schedules an appointment through a Web-based program.&#10;D)The patient preschedules an appointment at the conclusion of a recall appointment.

Accepted Answer

The answer of In which of the following scenarios is...

Question 23

Appointment books contain protected health information (PHI)and must be kept out of sight.

Accepted Answer

The answer of Appointment books contain protected health information (PHI)and...

Deck 10: Dental Patient Scheduling