Deck 9: Written Communications

Question 1

Which of the following statements is(are) true regarding the use of electronic mail?

A) Confidentiality of patient information must be maintained.
B) An appropriate closing must be used.
C) It takes more time to process than U.S. Postal Service mail.
D) a and b

Answer 1

a and b

Question 2

E-mail does not require the same concern for punctuation and formatting that a letter does. It is just a quick system of messaging and does not require the same concerns that a letter does.

A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.

Answer 2

Both statements are false.

Question 3

An alternative to purchasing letterhead for the office is to create a letterhead via a template using word processing software. Such a template must be created each time a letter is processed.

A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.

Answer 3

The first statement is true and the second statement is false.

Question 4

What is the minimum number of lines that should be provided for a signature in a business letter?

A) One
B) Two
C) Four
D) Six

Question 5

A standardized address, readable by an OCR, contains the correct city name, state, and ZIP+4 code.

Question 6

Which of the following is the most appropriate punctuation for the salutation in a business letter?

A) Comma
B) Colon
C) Semicolon

Question 7

A letter should be inserted into an envelope so the upper third of the letter is facing the reader when the reader removes it. In addition, the date and inside address are to be visible when the letter is removed.

A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.

Question 8

What is wrong with this inside address? Dr. Mark French, DDS
240 English Dr.
Tacoma, WA 87346

A) There should not be a comma after "French."
B) The use of "Dr." and "DDS" is redundant.
C) "Dr." in the second line should not be abbreviated.

Question 9

If you use spell-check on a computer software system, you can be assured that all words in a letter will be spelled correctly.

Question 10

When the name and title of the individual signing a business letter are short, what type of punctuation may be used to place them on the same line?

A) Comma
B) Colon
C) Semicolon

Question 11

The reference initials JSL:bf appear on a letter. The bf indicates the:

A) keyer's initials.
B) writer's initials.
C) initials of the person receiving the letter.

Question 12

Which classification of mail includes items such as books and miscellaneous material weighing less than 16 ounces?

A) First-class mail
B) Second-class mail
C) Third-class mail
D) Standard class mail

Question 13

To obtain an unknown ZIP code, you can go to which of the following web sites?

A) HYPERLINK "http://www.usps.com" ?http://www.usps.com
B) HYPERLINK "http://www.ups.com" ?http://www.ups.com
C) HYPERLINK "http://abc.go.com" ?http://abc.go.com
D) HYPERLINK "http://www.irs.gov" ?http://www.irs.gov

Question 14

With the use of word processing and graphics software, it is possible to eliminate the purchase of preprinted stationery.

Question 15

The complimentary close is single spaced after the last line of the letter. It does not need to be capitalized.

A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.

Question 16

Which of the following is the typical order of a business letter, from top to bottom?

A) Date line, inside address, reference initials, salutation, body of letter, complimentary close, keyed signature
B) Inside address, date line, salutation, body of letter, complimentary close, keyed signature
C) Date line, inside address, salutation, body of letter, complimentary close, keyed signature, reference initials
D) Date line, inside address, salutation, body of letter, complimentary close, reference initials, keyed signature

Question 17

The U.S. Postal Service does not recommend that punctuation be used on the address on the envelope.

Question 18

If you were writing a letter to Charles Rinkle, Ph.D., who is a new patient, the correct salutation for the letter is Dear:

A) Charles:.
B) Mr. Rinkle:.
C) Dr. Rinkle:.
D) Sir:.

Question 19

When using a facsimile (FAX) machine, you must include a cover sheet. The transmission cover sheet must indicate that the information is confidential.

A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.

Question 20

Which of the following forms of mail requires the sender to have a confirmation of delivery?

A) First class
B) Insured delivery
C) COD
D) Certified mail

Question 21

When writing a letter that includes a tooth number, it is important to include the tooth name because a variety of numbering systems are used.

Question 22

When using the attention line on an envelope, the information for the attention line precedes the line of the name of the firm or building.

Question 23

A letter in block format should have the left margin left-justified with no indentations.

Question 24

The USPS and UPS are synonymous terms.