Question 1

The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.

Accepted Answer

To avoid the possibility of litigation for negligence, the dental office should inform the patient that the record is being removed from the system.

Question 2

A recall system involves only making appointments for teeth cleaning.

Accepted Answer

Patients in the dental practice must understand the importance of recall or recare regardless of the reason for the recall appointment. In addition to the initial introduction of the recall or recare program, much can be done through patient education to promote the recall or recare system.

Question 3

Disadvantages of using a telephone recare system include all except which of the following?&#10;A) May not get an answer&#10;B) May disturb the person called&#10;C) May be a practice builder&#10;D) Administrative assistant may be responsible for this system

Accepted Answer

The advantages and disadvantages of a telephone recall or recare system are listed in Box 12-3.

Question 4

Which recare system has the patient scheduling appointments before they leave the office?&#10;A) Advanced appointment system&#10;B) Telephone recare system&#10;C) Mail system&#10;D) E-mail system

Accepted Answer

With the advanced appointment system, recall or recare appointments are scheduled before the patient leaves the office.

Question 5

All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:&#10;A) newsletters.&#10;B) before and after photographs.&#10;C) telephone calls.&#10;D) brochures.

Accepted Answer

Telephone calls are not an acceptable method of informing patients of procedures.

Question 6

Which of the following statements is not true about a recall system?&#10;A) It is the lifeline of the dental practice.&#10;B) It is used solely for preventive recall.&#10;C) It can be used for follow-up endodontic treatment.&#10;D) It can be used to determine a child's eruption pattern.

Accepted Answer

A recall system can be used in many different applications in which regular patient follow-up is needed.

Question 7

The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?&#10;A) There is evidence of decreased productivity.&#10;B) Patients will not mind.&#10;C) There will be more time to work on incomplete projects.

Accepted Answer

If an assistant ignores the system even for 1 month, the effect on the patient flow becomes noticeable within a short time and patients begin to feel ignored.

Deck 12: Recall Systems