Deck 1: An Overview of Organizational Behavior

Question 1

Which of the following is NOT a resource that organizations use in the pursuit of goals and objectives?

A)Human
B)Financial
C)Physical
D)Intangible
E)Informational

Answer 1

D

Question 2

Planning is the process of

A)designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.
B)determining the organization's desired future position and deciding how best to get there.
C)motivating the organization's members to work together toward the organization's goals.
D)monitoring and correcting the actions of the organization and its members to keep them directed toward their goals.
E)utilizing organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively.

Answer 2

B

Question 3

Which of the following is an example of something a manager performing the role of disturbance handler might do?

A)Speak at a Chamber of Commerce meeting
B)Hire a new Human Resource Manager for the company
C)Resolve a dispute between employees
D)Develop a new strategic five-year plan for the company
E)Design a new customer response system for the company

Answer 3

C

Question 4

A manager in the role of negotiator would primarily

A)deal with others outside the organization.
B)resolve disputes between various parties.
C)settle labor contracts.
D)serve as a representative of the organization.
E)seek information for strategic decisions.

Question 5

All organizational successes and failures result directly from

A)stakeholder management.
B)comprehensive selection and placement.
C)supplier relationships.
D)the behaviors of many people.
E)the dynamics of the reward system of the organization.

Question 6

RaSean is known for her ability to quickly develop solutions to problems. This demonstrates RaSean's strong

A)conceptual skills.
B)time management skills.
C)diagnostic skills.
D)interpersonal skills.
E)technical skills.

Question 7

The primary goal of a consultant hired to solve a problem in an organization should be to

A)recognize that the organization has always been this way and little can be done to change it.
B)learn as much as possible about the organization and the people within it.
C)generate an action plan, with specific targets and completion dates.
D)focus exclusively on changing the reward system, since everything else depends on it.
E)make sure employees know the consultant has come to solve the company's problems.

Question 8

Martin evaluates performance, implements reward systems, and verifies inventory levels. These are all examples of which managerial function?

A)Leading
B)Decision making
C)Organizing
D)Planning
E)Controlling

Question 9

Which of the following is NOT one of the specific perspectives of organizational behavior?

A)People as organizations
B)People as resources
C)People as people
D)People as task environment
E)Organizational behavior has no perspectives specific to people.

Question 10

When Sheila attempts to motivate her employees with compensation and job opportunity, she is utilizing which managerial function?

A)Synergizing
B)Controlling
C)Leading
D)Planning
E)Organizing

Question 11

The role of spokesperson would most likely entail

A)attending the funeral of a former employee.
B)holding a press conference announcing the introduction of a new product.
C)hiring, training, and motivating workers.
D)informing employees about new government safety standards.
E)negotiating the price of raw materials with an external supplier.

Question 12

Which of the following is an example of something a manager acting in the role of a leader would do?

A)Choose the best resources to most effectively and efficiently produce the organization's product or service.
B)Verify the quality of resources that pass through the organization.
C)Determining how organizational resources will be released in the environment.
D)Encourage workers to increase productivity.
E)Identify the various suppliers the organization will utilize to acquire resources.

Question 13

In dealing with the work-related activities of people, managers must have an understanding of all of the following EXCEPT

A)leadership.
B)decision-making.
C)organizational structure and design.
D)organizational culture.
E)employees' personal lives.

Question 14

All of these are important reasons for understanding organizational behavior EXCEPT:

A)Most people are born and educated in organizations.
B)Government organizations regulate many of our activities.
C)Most adults spend the better part of their lives working in organizations.
D)Organizational behavior offers specific perspectives on the human side of management.
E)Most people do not acquire most of their material possessions from organizations.

Question 15

Which of the following basic components is typically included in organizational behavior (OB)?

A)Financial reporting
B)Research and development
C)Human behavior in organizations
D)The task environment
E)The global environment

Question 16

Ahmed groups jobs into units and establishes patterns of authority. Ahmed is performing which function of management?

A)Planning
B)Organizing
C)Controlling
D)Supervising
E)Leading

Question 17

Which of these is the primary concern of organizational behavior?

A)The economic side of management
B)The control side of management
C)The human side of management
D)The financial side of management
E)The production side of management

Question 18

When Kim attends ribbon-cutting ceremonies on behalf of her organization, she is engaging in

A)interpersonal roles.
B)technical roles.
C)diagnostic roles.
D)informational roles.
E)decision making roles.

Question 19

When Juan sends out memos outlining new organizational policies, he is engaging in which managerial role?

A)Figurehead
B)Disseminator
C)Monitor
D)Spokesperson
E)Negotiator

Question 20

Which of the following managerial roles would likely involve allocating budget requests?

A)Spokesperson
B)Disseminator
C)Leader
D)Resource allocator
E)Monitor

Question 21

Mary's ability to identify the products that consumers want to buy illustrates her _____ skills.

A)diagnostic
B)conceptual
C)technical
D)interpersonal
E)decision-making

Question 22

Contemporary organizational behavior is both ____ in focus and ____ in nature.

A)dynamic; prescriptive
B)stable; consistent
C)interdisciplinary; descriptive
D)cross-cultural; proscriptive
E)interactional; behavioral

Question 23

Which of the following perspectives argues that universal rules, solutions, guidelines, predictions, and principles are feasible when applied to organizations?

A)The universal perspective
B)Behavioral organization theory
C)The systems perspective
D)The interactional perspective
E)The contingency perspective

Question 24

Information from which of the following disciplines would be least helpful in your study of organizational behavior?

A)Political science
B)Economics
C)Medicine
D)Anthropology
E)Linguistics

Question 25

The systems view is important to managers because it

A)underscores the importance of the organization's environment.
B)gives them a set procedure for making decisions.
C)allows them to eliminate the interaction among various elements of the organization.
D)reduces their risk of human error.
E)shifts the focus from outside the company to inside the company.

Question 26

Which of the following disciplines is concerned with understanding of people and their environments?

A)Psychology
B)Organizational Psychology
C)Anthropology
D)Engineering
E)Medicine

Question 27

Under the systems view, the profits that Forever 21 receives as a result of the services it provides is one type of

A)technology.
B)output.
C)input.
D)transformation.
E)contingency.

Question 28

The central processes of interest in organizational behavior can be grouped into which of the following three basic categories?

A)Contextual, situational, and industrial
B)Individual, interpersonal, and organizational
C)Referential, supplemental, and complementary
D)Transactional, transformational, and interactional
E)Dynamic, static, and semi-static

Question 29

Joshua is able to visualize how the various tasks within his company fit together and how each task contributes towards the "big picture." Joshua can be said to have strong

A)problem-solving skills.
B)diagnostic skills.
C)technical skills.
D)conceptual skills.
E)interpersonal skills.

Question 30

Which of the following is not studied as a group-level outcome in organizational behavior?

A)Productivity
B)Absenteeism
C)Norms
D)Performance
E)Cohesiveness

Question 31

Which perspective of management would most likely refute the notion that one style of leadership would enhance employee satisfaction and job performance under any condition?

A)Situational perspective
B)Classical perspective
C)Behavioral perspective
D)Interactional perspective
E)Universal perspective

Question 32

____ attempts to explain how people select, interpret, and change various situations.

A)Interactionalism
B)Contextualism
C)Universalism
D)Individualism
E)Systems theory

Question 33

Mike is an engineer who can solve complex mathematical equations on the job. Mike is consider valuable to his employer for his strong

A)interpersonal skills.
B)problem-solving skills.
C)conceptual skills.
D)diagnostic skills.
E)technical skills.

Question 34

Top managers tend to depend more on their ____ skills for success in the organization.

A)diagnostic and interpersonal
B)conceptual and diagnostic
C)problem-solving and time management
D)technical skills and interpersonal
E)conceptual and technical

Question 35

Some outcomes can be studied at the individual, group and organization levels. Which of the following is generally assessed at both the individual and organizational levels?

A)Absenteeism
B)Financial performance
C)Survival
D)Norms
E)Cohesiveness

Question 36

Under the systems perspective, a system is defined as

A)an interrelated set of elements that functions as a whole.
B)a procedure for fair and impartial performance appraisals.
C)a collection of independent organizations.
D)the central technology of the organization.
E)the ideal process for completing a particular job.

Question 37

All of the following are inputs an organization receives from its environment, EXCEPT

A)financial.
B)materials.
C)human.
D)employee behaviors.
E)informational.

Question 38

The descriptive nature of organizational behavior allows researchers to

A)predict with certainty that changing a specific set of workplace variables will improve an individual's performance.
B)suggest that certain general concepts or variables tend to relate to one another in a particular setting.
C)prescribe the correct way to manage people.
D)stabilize the complexities inherent in studying human behavior.
E)increase the job satisfaction of nearly all workers.

Question 39

Compared to lower-level and top-level managers, middle managers require more of which skill?

A)Diagnostic
B)Interpersonal
C)Conceptual
D)Technical
E)Middle managers require an even distribution across all four above skills.

Question 40

The field of sociology helps managers to better understand

A)the causes and consequences of stress.
B)productivity measurement.
C)the concept of personality.
D)ergonomics.
E)families and occupational classes.

Question 41

Diagnostic skills

A)are the skills necessary to accomplish specific tasks within the organization.
B)are used by managers to communicate with, understand, and motivate individuals and groups.
C)are used by managers to think in the abstract.
D)are used by managers to understand cause-and -affect relationships and to recognize the optimal solutions to problems.
E)are used by managers to plan the big future of the organization.

Question 42

Technical skills

A)are the skills necessary to accomplish specific tasks within the organization.
B)are used by managers to communicate with, understand, and motivate individuals and groups.
C)are used by managers to think in the abstract.
D)are used by managers to understand cause-and -affect relationships and to recognize the optimal solutions to problems.
E)are used by managers to plan the big future of the organization.

Question 43

The study of human behavior in organizational settings, the interface between human behavior and the organization, and the organizational itself is called organizational behavior.

Question 44

Organizational behavior is a designated business function just like marketing and accounting.

Question 45

If Kenyatta is interested in understanding why her colleagues behave as they do, which of these can help?

A)Operations
B)Decision analysis
C)Organizational behavior
D)Marketing
E)Finance

Question 46

Organizing is the process of

A)designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.
B)determining the organization's desired future position and deciding how best to get there.
C)motivating the organization's members to work together toward the organization's goals.
D)monitoring and correcting the actions of the organization and its members to keep them directed toward their goals.
E)moving organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively.

Question 47

Managers acting as liaisons and spokespersons are operating in interpersonal roles.

Question 48

Managers use their interpersonal skills to understand cause-and-effect relationships.

Question 49

Which of the following is NOT a basic managerial function?

A)Organizing
B)Planning
C)Controlling
D)Leading
E)Informing

Question 50

Leading is the process of setting deadlines and making plans to achieve goals.

Question 51

The ability to think in the abstract comes from a manager's conceptual skills.

Question 52

Developing new corporate goals that involve acquiring new businesses is part of the planning function.

Question 53

Controlling is the process of

A)designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.
B)determining the organization's desired future position and deciding how best to get there.
C)motivating the organization's members to work together toward the organization's goals.
D)monitoring and correcting the actions of the organization and its members to keep them directed toward their goals.
E)removing organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively.

Question 54

Figurehead, leader, and liaison are all decision-making roles that a manager can perform in an organization.

Question 55

Leading is the process of

A)designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.
B)determining the organization's desired future position and deciding how best to get there.
C)motivating the organization's members to work together toward the organization's goals.
D)monitoring and correcting the actions of the organization and its members to keep them directed toward their goals.
E)moving organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively.

Question 56

Even though humans behave in organizations, such conduct occurs independently of the environment.

Question 57

Organizing is the process of designing jobs and establishing patterns of authority.

Question 58

The controlling function includes monitoring organizational behavior and taking corrective action when needed.

Question 59

Conceptual skills

A)are the skills necessary to accomplish specific tasks within the organization.
B)are used by managers to communicate with, understand, and motivate individuals and groups.
C)are used by managers to think in the abstract.
D)are used by managers to understand cause-and -affect relationships and to recognize the optimal solutions to problems.
E)are used by managers to resolve interpersonal conflicts.

Question 60

Interpersonal skills

A)are the skills necessary to accomplish specific tasks within the organization.
B)are used by managers to communicate with, understand, and motivate individuals and groups.
C)are used by managers to think in the abstract.
D)are used by managers to understand cause-and -affect relationships and to recognize the optimal solutions to problems.
E)are used by managers to plan the big future of the organization.

Question 61

The organizational system has four basic categories of input from its environment: technological, financial, material, and human.

Question 62

Decision-making roles include disturbance handler, resource allocator, and monitor.

Question 63

By designing jobs and establishing patterns of authority, the manager is performing the _________ function.

Question 64

Organizational behavior is not defined as a business _________.

Question 65

Whether a business is large or small, domestic or international, growing or stagnating, its managers perform their work within a(n) __________.

Question 66

A manager who pays workers high wages may increase workers satisfaction, but may also lower important organizational-level outcomes.

Question 67

Regardless of size, scope, or location, all organizations have at least one thing in common, they are made up of __________.

Question 68

Over time, organizational behavior has gradually shifted from a situational perspective to a universal perspective.

Question 69

In organizations, most situations and outcomes are contingent; this is, the precise relationship between any two variables is likely to be situational, dependent on other variables.

Question 70

Cohesiveness can be measured at the individual and organizational levels.

Question 71

_______ can be defined as the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.

Question 72

Organizational behavior draws on research from the fields of psychology, sociology, and engineering.

Question 73

_________ is the process of motivating employees of an organization to work together toward the organization's goals.

Question 74

A system is an interrelated set of elements that function as a whole.

Question 75

A systems perspective keeps managers focused on both internal and environmental processes.

Question 76

Interactionalism attempts to explain how people select, interpret, and change various situations.

Question 77

An organizational system receives inputs from the environment, combines and transforms them, and then returns them to the environment.

Question 78

Psychology is concerned with the interactions between people and their environments, especially their cultural environment.

Question 79

First-line managers need stronger conceptual and diagnostic skills than technical and interpersonal skills.

Question 80

The notion that the relation between workers' skill levels and their performance levels depends on their degree of loyalty illustrates a situational perspective.