Deck 7: Training and Developing Employees

Question 1

In high-tech firms, training opportunities are not critical for getting top job candidates.

Answer 1

False
Research shows that job candidates are becoming increasingly interested in the type of training a company offers.

Question 2

Deciding how to maximize participant learning is the first step in the instructional process.

Answer 2

False
The first step in the instructional process is deciding what to teach.

Question 3

The primary difference between role-playing and behavior modeling is that role-playing teaches trainees the right way to perform a task.

Answer 3

False
Behavior modeling teaches trainees the "right way" to perform a task.

Question 4

Practice is not essential to effective learning.

Question 5

Almost all new employees receive some form of on-the-job training.

Question 6

To gain the attention of trainees, it is important for trainers to demonstrate how the content of the program relates to their jobs and how their attendance will benefit them.

Question 7

Job instruction training (JIT) is effective for teaching trainees how to perform relatively simple tasks in a step-by-step manner.

Question 8

Computer-based instruction is generally an inexpensive approach to training.

Question 9

The lecture method is well suited to serve as the sole training method for teaching someone how to operate a forklift.

Question 10

The use of a pretest is never important in the evaluation of the effectiveness of training.

Question 11

Training focuses on current jobs, whereas development prepares employees for future jobs.

Question 12

All new employees, even those with appropriate technical skills, need some sort of orientation.

Question 13

Training and development programs have little to do with reducing turnover in most organizations.

Question 14

Computer-based instruction is individualized and allows trainees to proceed at their own pace.

Question 15

The most difficult training needs to identify are the remedial training needs of current employees.

Question 16

Role-playing is a training method often utilized in teaching sales techniques.

Question 17

Conducting customer satisfaction surveys can be an effective source of information to identify training needs of current employees.

Question 18

Overlearning is especially appropriate when trainees are learning skills that will be used frequently on the job.

Question 19

Performance analysis is not an effective way to assess the remedial training needs of current employees.

Question 20

Behavior modeling is based on the idea that workers learn best when they see how a task should be performed and then practice the task with feedback until they are competent.

Question 21

HR professionals have a very limited role in management development programs.

Question 22

The most effective method for identifying employees' remedial training needs is through:

A) performance analysis.
B) job analysis.
C) job evaluation.
D) observation.

Question 23

Which type of training is given to current employees to address skill deficiencies in areas other than those which they were recruited for?

A) Developmental training
B) Remedial training
C) Orientation training
D) Technical training

Question 24

Organizations can enhance the relevance of their training and development programs if they:

A) avoid input from line managers.
B) perform an adequate needs analysis.
C) rely on packaged programs.
D) set vague instructional objectives.

Question 25

Which type of training is given to new recruits to teach them about the company and its policies and procedures?

A) Technical training
B) Orientation training
C) Literacy training
D) Physical training

Question 26

Organizations often base promotions within the management ranks on employee behavior that has no bearing on managerial effectiveness.

Question 27

Which type of training is given to new recruits to teach them about basic skills in such areas as writing, basic arithmetic, following oral instructions, speaking, and understanding manuals, graphs, and schedules?

A) Orientation training
B) Remedial training
C) Literacy training
D) Technical training

Question 28

Management development is not generally important for new managers.

Question 29

Experienced supervisors who establish relationships with new managers are know as action learners.

Question 30

Job rotation exposes candidates to various organizational settings by rotating them through a number of departments.

Question 31

Which type of training is given to workers to keep them up to date with technological advances and new laws or procedures?

A) Remedial training
B) Developmental training
C) Change-related training
D) Technical training

Question 32

Training and development programs can enhance an organization's recruitment efforts because:

A) training and development programs are inexpensive to develop.
B) training and development programs are easy to design.
C) job candidates are more interested today in what type of training companies are offering.
D) job candidates need more training today than in years before.

Question 33

A knowledge deficiency occurs when an employee fails to perform well despite knowing how to do the job.

Question 34

What is defined as planned learning experiences designed to provide workers with the competencies needed to perform their current or future jobs?

A) Training
B) Development
C) Training and placement
D) Training and development

Question 35

The most difficult training needs to identify are:

A) the literacy training needs of job applicants.
B) the technical training needs of current employees.
C) the remedial training needs of current employees.
D) the orientation training needs of job applicants.

Question 36

Most organizations provide training before a candidate has been assigned to new jobs.

Question 37

Line managers are in the best position to identify their employees' training needs.

Question 38

____ provide employees with the appropriate skills needed for higher-level positions to which they may eventually be promoted.

A) Remedial programs
B) Developmental programs
C) Orientation programs
D) Technical programs

Question 39

Developing an effective management development program is critical if a firm is to enhance its competitive advantage.

Question 40

Performance analysis is utilized by line managers to identify employees' performance problems and decide whether training can provide a solution.

Question 41

Which of the following activities should be carried out once a firm has identified training needs?

A) Specify trainer requirements
B) Specify organizational needs
C) Specify training objectives
D) Specify ability requirements

Question 42

The effectiveness of a(n) ____ program can be attributed to the ample opportunity trainees have to practice a task and receive helpful feedback.

A) on-the-job training
B) interactive video training
C) job instruction training
D) computer-based training

Question 43

All but which of the following methods can be used to maintain a trainee's attention during a training program?

A) Use a variety of methods like cases and role plays.
B) Use long lectures and periods of passivity.
C) Use learner experience as the basis for examples and applications.
D) Use voice inflection.

Question 44

____ is based on the idea that workers learn best when they see how a task should be performed and then practice the task with feedback until they are competent.

A) Behavior modeling
B) Role-playing
C) The case method
D) Job instruction training (JIT)

Question 45

Which of the following can be used to prioritize training needs by assessing the areas in which the largest number of employees require training?

A) Task inventories
B) Ability inventories
C) Performance analysis
D) Job analysis

Question 46

The key points described in the job breakdown of a job instruction program should address all but which of the following questions?

A) Are there any factors crucial to the success of the job?
B) Are there any potential dangers in any of the tasks?
C) Are there any pointers for making a task easier to perform?
D) Are the trainers competent enough to impart training for the job?

Question 47

____ refers to practice divided into segments or sessions.

A) Distributed practice
B) Divided practice
C) Massed practice
D) Segmented practice

Question 48

Which of the following factors is affected negatively in the multiple role-playing method, where the class is divided into groups of role players and observers?

A) Players' feelings
B) Observers' feelings
C) Trainer control
D) Number of people getting practice

Question 49

Which of the following methods should be used to help students discover and develop their own unique framework for approaching, understanding, and dealing with business problems?

A) Job instruction training
B) Behavior modeling
C) Case method
D) Role-playing

Question 50

A(n) ____ program involves the trainer first explaining and demonstrating the task, and then allowing the trainees to perform it one step at a time.

A) JIT
B) OJT
C) JAG
D) AOL

Question 51

Which of the following training method involves one employee showing a newer one the skills and tasks that are needed for the job?

A) On-the-job training
B) Job instruction training
C) Role-playing
D) Behavior modeling

Question 52

Role-playing may be an appropriate training method for all but which of the following?

A) Grievance handling
B) Sales
C) Driving a forklift
D) Handling difficult customers

Question 53

A successful OJT program should include all but which of the following?

A) List all the information/skills the trainees need to learn.
B) Set learning objectives.
C) Limit the employee's opportunity to practice the tasks.
D) When demonstrating a task, the worker should explain the hows and whys to the trainee.

Question 54

Which method is most often used for teaching human relations skills and sales techniques?

A) Case method
B) Lecture
C) Role-playing
D) Interactive video training

Question 55

Which of the following methods can be used to teach trainees to identify and recommend realistic actions for problems that do not typically have right or wrong answers?

A) Behavior modeling
B) Case method
C) Role-playing
D) Interactive video training

Question 56

____ is akin to cramming for an exam the night before it is given.

A) Distributed practice
B) Massed practice
C) Whole practice
D) Absorption practice

Question 57

____ is essential to effective learning because it strengthens the stimulus-response bond.

A) Attention
B) Practice
C) Evaluation
D) Feedback

Question 58

____ rests on the assumption that people are most likely to retain and use what they learn if they reach an understanding through guided discovery.

A) OJT
B) The case method
C) JIT
D) Role-playing

Question 59

The step-by-step listing of how a job should be performed, which is the first activity in the development of JIT program, is called:

A) job preview.
B) job breakdown.
C) job description.
D) job profile.

Question 60

Which of the following is a passive learning device, focusing on one-way communication to learners who do not have the opportunity to clarify material?

A) Computer-based instruction
B) The case method
C) Lectures
D) Interactive video training

Question 61

In ____, if the worker makes a mistake, the instructor immediately corrects them and asks them to repeat the action correctly.

A) role-playing
B) behavior modeling
C) the case method
D) JIT

Question 62

What are checklists, decision tables, charts, and diagrams that trainees use for guidance back on the job called?

A) Performance aids
B) Follow-up aids
C) Support aids
D) Presentation aids

Question 63

The process of providing trainees with continued practice far beyond the point when the task has been performed successfully is called:

A) multiphase programming.
B) role-playing.
C) behavior modeling.
D) overlearning.

Question 64

Which type of training is best suited for the aviation and aerospace industries to train pilots, navigators, and air traffic controllers at lesser costs and risks?

A) On-the-job training
B) Computer-based instruction
C) Job instruction training
D) Video training

Question 65

Which type of training involves a repeated cycle of training sessions and on-the-job application of the lessons learned during training?

A) On-the-job training
B) Multiphase training
C) Job instruction training
D) Interactive video training

Question 66

____ works especially well when human error has grave consequences.

A) Interactive video training (IVT)
B) On-the-job training (OJT)
C) Job instruction training (JIT)
D) The case method

Question 67

A behavior modeling program typically consists of all but which of the following steps?

A) Present an overview of the material.
B) Describe the procedural steps.
C) Model or demonstrate the procedural steps.
D) Put the employee back to work.

Question 68

Which method of training is best suited for a class which has both fast and slow learners?

A) Lecture
B) Case method
C) Computer-based instruction
D) Role-playing

Question 69

Which of the following can be used to measure posttraining job behavior?

A) Trainees' reactions
B) Testing
C) Performance appraisal ratings
D) Organizational performance records

Question 70

Which of the following methods is best suited to teach trainees a particular task if there is only one right way of performing that task?

A) Behavior modeling
B) Role-playing
C) Case method
D) Lecture

Question 71

A ____ typically appears as a flowchart, indicating the sequencing of specific jobs that may lead one up the organizational ladder to a targeted job.

A) development path
B) career path
C) promotion path
D) succession path

Question 72

Which of the following types of training can be used to present prerecorded content to demonstrate a point, such as showing an operating procedure to a surgeon?

A) Job instruction training
B) On-the-job training
C) Video training
D) Case method

Question 73

How can trainees increase the likelihood of applying their newly learned skills at the conclusion of a training program?

A) By posttraining follow-up
B) By overlearning
C) By developing an action plan
D) By multiphase programming

Question 74

____ indicate the availability of candidates and their readiness to step into management positions.

A) Replacement charts
B) Gantt charts
C) PERT charts
D) Flow charts

Question 75

All but which of the following are considered to be an advantage of computer-based instruction (CBI)?

A) CBI offers self-paced learning.
B) CBI allows for interactivity.
C) CBI is inexpensive.
D) CBI provides a step-by-step walk-through of procedures without the cost and risk associated with training done on actual equipment.

Question 76

According to the study conducted by Fred Luthans, which factor has been identified to have the greatest influence on managerial promotions?

A) Experience
B) Ability
C) Performance
D) Networking

Question 77

____ are usually depicted as diagrams superimposed on the organizational chart, showing the possible alternate candidates, in rank order, for each management position.

A) Replacement charts
B) Management charts
C) Promotion charts
D) Succession charts

Question 78

Which of the following can be used to measure a trainee's base or pretraining level of knowledge, skill, or performance?

A) Records of organizational performance
B) Self-evaluative information
C) Pretests
D) Posttests

Question 79

____ is a systematic process of defining future management requirements and identifying candidates who best meet these requirements.

A) Promotion from within
B) Activity based planning
C) Succession planning
D) Tactical planning

Question 80

Which type of computer-based instruction is used to train students how to operate or maintain a particular piece of equipment?

A) Drills
B) Games
C) Simulations
D) Animations