Deck 15: Written Communications

Question 1

Which of the following procedures is NOT followed after the mail is opened?

A) Stamp to indicate date received.
B) Attach the envelope to the letter.
C) Give the envelope with contents in it to the physician.
D) If the address is not included on the letter, write it on.

Answer 1

Give the envelope with contents in it to the physician.

Question 2

Which of the following punctuation marks follows the salutation?

A) Colon
B) Semicolon
C) Comma
D) Period

Answer 2

Colon

Question 3

Which of the following copy notations should the writer include at the bottom of a letter to send a copy of the letter to another individual with the recipient's knowledge?

A) sig
B) Enc
C) c:
D) P.S.

Answer 3

c:

Question 4

Which of the following is NOT an example of good writing tips for business letters?

A) First paragraph should identify what the letter is about.
B) Use language that readers will understand.
C) Use a free-flow style.
D) Use short sentences.

Question 5

Which of the following is correct when folding letters for standard window envelopes?

A) There is no special way to fold letters.
B) Fold to read name only in window.
C) Fold to read entire address in window.
D) Fold letter in half and then fold again.

Question 6

Which of the following is the recommended format for the date line of a letter?

A) On the tenth line on the right margin
B) At the top of page in an abbreviated format
C) Two or three lines below the letterhead
D) Three lines below the inside address

Question 7

Which of the following letter styles omits the salutation and closing?

A) Full block
B) Modified block
C) Indented block
D) Simplified

Question 8

Which of the following would NOT be considered a trait of business correspondence?

A) Clear
B) Concise
C) Lengthy
D) Courteous

Question 9

Where are enclosure notations,if applicable,keyed in a letter?

A) Three lines above the reference initials
B) One line above the reference initials
C) One or two lines below the reference initials
D) Three lines below the reference initials

Question 10

Proofread the following business letter and then answer the questions below regarding the letter.
Jeremy Brown, MD (Approximately 20th line)
111 S Main
Blossom, UT 10283-1120
Dear Dr. Brown,
Blossom Medical Society Meeting
Thank you for inviting me to speak at the Blossom Medical Society Meeting, June 15, 200_. As requested, my topic will describe the use of the MRI in assisting providers to make a more accurate diagnosis without resorting to invasive procedures. The exact title of my speech will be sent by e-mail next Friday.
Please have your office manager send information regarding the number of participants expected; time of meeting; location; and any other details that will assist me in preparing my speech.
I will write or call if I have any additional questions.
Yours truly,
Winston Lewis, MD
Winston Lewis, MD
WL:AL
What is the style of this letter?

A) Full block
B) Modified block
C) Hanging block
D) Simplified

Question 11

Which of the following expedites delivery of mail and eliminates the need to be canceled or postmarked at the post office?

A) Electronic mail
B) ZIP code
C) Micro-encoding envelope
D) Postal meter

Question 12

Which of the following best describes what the style of the complimentary closing should do?

A) Be formal.
B) Be informal.
C) Correspond to the salutation.
D) Take the form preferable to the writer.

Question 13

Which of the following is not a common envelope size?

A) 6 3/4
B) 7
C) 8 1/2
D) 10

Question 14

Which of the following is NOT eliminated from punctuation in the address to conform to USPS envelope standards?

A) Period after the state
B) Hyphen in the ZIP + 4 code
C) Period after all abbreviations
D) Comma between city and state

Question 15

Which of the following is an example of a document that may be signed by the medical assistant?

A) Medical reports to insurance companies
B) Provider's personal letters
C) Provider's correspondence to other providers
D) Notification of collection procedures

Question 16

Cloud computing offers which of the following benefits?

A) Documents no longer need to be transferred from author to another.
B) Documents can be viewed by anyone.
C) Documents can be viewed by anyone with a password.
D) Both A and C.

Question 17

Which of the following is a correct example of the reference initials notation?

A) WL/jg
B) WL/JG
C) wl/jg
D) wl/JG

Question 18

Which of the following best describes the number of times a document should be reviewed to be proofread adequately?

A) Twice
B) Three times
C) Four times
D) Five times

Question 19

Which of the following is the letter style considered most efficient for the ambulatory care setting?

A) Full block
B) Modified block
C) Hanging block
D) Simplified

Question 20

What type of incoming mail does not require the provider's attention and can be directed elsewhere in the office?

A) Journals
B) Checks from patients
C) Advertisements
D) All of the above

Question 21

MATCHING
Match the definitions with the appropriate proofreading mark.

][

A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent

Question 22

Indicate whether the terms are spelled correctly or incorrectly.

humerus

A)spelled correctly
B)spelled incorrectly

Question 23

MATCHING
Match the definitions with the appropriate proofreading mark.

¶

A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent

Question 24

How many misspelled words are in the letter?

A) None
B) One
C) Two
D) Three

Question 25

How many incorrect punctuation marks are in the letter?

A) None
B) Two
C) Five
D) Four

Question 26

MATCHING
Match the definitions with the appropriate proofreading mark.

#

A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent

Question 27

Proofread the following business letter and then answer the questions below regarding the letter.
Jeremy Brown, MD (Approximately 20th line)
111 S Main
Blossom, UT 10283-1120
Dear Dr. Brown,
Blossom Medical Society Meeting
Thank you for inviting me to speak at the Blossom Medical Society Meeting, June 15, 200_. As requested, my topic will describe the use of the MRI in assisting providers to make a more accurate diagnosis without resorting to invasive procedures. The exact title of my speech will be sent by e-mail next Friday.
Please have your office manager send information regarding the number of participants expected; time of meeting; location; and any other details that will assist me in preparing my speech.
I will write or call if I have any additional questions.
Yours truly,
Winston Lewis, MD
Winston Lewis, MD
WL:AL
What information is missing from this letter?

A) Date line
B) Subject line
C) Body of letter
D) Typist's initials

Question 28

Which of the following is the correct number of lines required between the inside address and salutation?

A) None
B) One
C) Two
D) Three

Question 29

How many paragraphs are in the body of the letter and are they spaced correctly?

A) Two; yes
B) Two; no
C) Three; yes
D) Three; no

Question 30

Indicate whether the terms are spelled correctly or incorrectly.

anurysm

A)spelled correctly
B)spelled incorrectly

Question 31

Indicate whether the terms are spelled correctly or incorrectly.

absess

A)spelled correctly
B)spelled incorrectly

Question 32

MATCHING
Match the definitions with the appropriate proofreading mark.

[

A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent

Question 33

Indicate whether the terms are spelled correctly or incorrectly.

hemorrhage

A)spelled correctly
B)spelled incorrectly

Question 34

MATCHING
Match the definitions with the appropriate proofreading mark.

Ù

A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent

Question 35

Indicate whether the terms are spelled correctly or incorrectly.

larynx

A)spelled correctly
B)spelled incorrectly

Question 36

Meeting minutes should contain all of the following except what?

A) Kind of meeting
B) Who officiated at the meeting
C) Name of association
D) Reports of officers, boards, and standing committees

Question 37

MATCHING
Match the definitions with the appropriate proofreading mark.

=

A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent