Deck 5: Orientation, training, and Development

Question 1

Which term refers to an ongoing change in behaviour and thinking?

A)training
B)development
C)practice
D)learning

Answer 1

D

Question 2

What phase of the system model are organization analysis,task analysis,and person analysis all part of?

A)evaluation phase
B)goal analysis phase
C)needs assessment phase
D)training and development phase

Answer 2

C

Question 3

What are the third and fourth steps in the systems approach to training?

A)program administration and evaluation
B)assessment and evaluation
C)delivery and evaluation
D)design and transfer

Answer 3

C

Question 4

What is the term for determining whether or not task performance is acceptable,and studying the characteristics of individuals and groups that will be placed in the training environment?

A)person analysis
B)group and individual analysis
C)individual analysis
D)demographic analysis

Question 5

In Canada,about how many hours of training per employee do organizations provide?

A)20
B)25
C)35
D)40

Question 6

What are the first and fourth steps in the systems approach to training?

A)program administration and evaluation
B)needs assessment and evaluation
C)needs assessment and delivery
D)program design and delivery

Question 7

Francisco Del Cueto at Toon Boom Animation,developers and marketers of animation software,describes the need for software developers to stay constantly up-to-date with all types of software-not just animation-in order to remain competitive.Which phase of the system model of training is Francisco describing?

A)needs assessment
B)training delivery
C)training design
D)motivation assessment

Question 8

Organizations may refer to "human capital" as their competitive advantage.What is "human capital"?

A)the combination of human knowledge and organizational support
B)individual learning and organizational development
C)organizational learning potential leading to organizational knowledge
D)core sets of knowledge and expertise that gives an organization an edge over its competition

Question 9

Margaret Evans,the manager of a computer retail store,explains that "our computer sales staff tend to be self-learners who prefer reading a manual and practicing on a computer."Which phase of a system model of training is Margaret describing?

A)needs assessment
B)training delivery
C)training design
D)training motivation

Question 10

What are the four phases of a system model of training?

A)organization analysis,task analysis,person analysis,and performance analysis
B)needs assessment,program design,training delivery,and evaluation
C)needs assessment,person assessment,program implementation,and evaluation
D)organization assessment,KSA assessment,person assessment,and evaluation

Question 11

Frequently,organizations refer to "intellectual capital" as their competitive advantage.What is "intellectual capital"?

A)the combination of human capital and organizational support
B)individual learning and organizational development
C)human capital and individual competencies
D)organizational learning potential leading to organizational knowledge

Question 12

What are the second and third steps in the systems approach to training?

A)program administration and evaluation
B)needs assessment and evaluation
C)training objectives and delivery
D)design and delivery

Question 13

A primary goal of training and development is to contribute to the organization's overall goals.In what way must training and development programs be structured?

A)with an eye to organizational goals and strategies
B)with an eye to organizational performance
C)with an eye to organizational analysis
D)with an eye to organizational development

Question 14

What should be your first step if you were designing a training program to meet specific training needs?

A)create a suitable training environment
B)determine the knowledge of the group
C)determine the instructional objectives
D)select the proper training method

Question 15

What is a needs assessment called that examines the environment and strategy of the company to see where training emphasis ought to occur?

A)organization analysis
B)individual analysis
C)task analysis
D)job analysis

Question 16

Which of the following is NOT one of the phases of a system model of training?

A)needs assessment
B)training delivery
C)evaluation
D)motivation assessment

Question 17

An employee fell from a ladder and sprained his ankle.The manager is concerned and asks the question,"What knowledge,skills,and abilities do the employees need to prevent future ladder accidents?" Which phase of the systems approach to training is this question addressing?

A)needs assessment
B)training design
C)training delivery
D)evaluation

Question 18

Kyle McDeer takes cues from the company's technical writers,technical support experts,and customer service representatives.He lets them tell him what training they need and how best to do it.Which phase of a system model of training is described above?

A)needs assessment
B)training delivery
C)training design
D)training motivation

Question 19

Mike Conrad of Artist Productions finds that experienced staff make the best educators."These people are our 'demo artists' and regularly give demonstrations for clients and staff," he explains."They make very effective teachers for fellow staff." Which phase of a system model of training is Mike describing?

A)needs assessment
B)training delivery
C)training design
D)training motivation

Question 20

What is a needs assessment called that reviews the activities of the work to determine the competencies needed?

A)job analysis
B)organizational analysis
C)task analysis
D)person analysis

Question 21

A manufacturing company provides training on an "as needed" basis and ensures that it is linked to actual work experiences.Which phase of the systems approach to training is being used in this situation?

A)needs assessment
B)training design
C)training delivery
D)evaluation

Question 22

Which of the following is NOT part of an effective training program ?

A)active practice
B)goal setting
C)standardized delivery
D)modelling

Question 23

Which pair of terms are learning principles for the effective design of training programs?

A)active practice and goal setting
B)goal setting and pre-tests
C)standardized delivery and modelling
D)socialization and feedback

Question 24

A manufacturing company provides team training as part of a team project to design a new product.Which phase of the systems approach to training is being used in this situation?

A)needs assessment
B)training design
C)training delivery
D)evaluation

Question 25

What are two learning principles important to the effectiveness of training programs?

A)active practice and assessment
B)goal setting and evaluation
C)standardized delivery and feedback
D)modelling and reinforcement

Question 26

What two preconditions for learning affect the success of those who are in training?

A)trainee readiness and skill level
B)trainee readiness and motivation
C)skill level and experience
D)trainee motivation and experience

Question 27

Which learning principle takes into consideration that people learn differently?

A)individual differences
B)goal setting
C)mass-versus-distributed learning
D)modelling

Question 28

Which statement best defines employee development?

A)the acquisition of skills,behaviours,and abilities to perform current work
B)the acquisition of skills,behaviours,and abilities to perform future work or to solve an organizational problem
C)the combination of activities used by organizations to increase the abilities and capabilities of their employees
D)the change in behaviour and thinking of an employee

Question 29

What are two fundamental issues related to training delivery?

A)instructional objectives and scheduling
B)principles of learning and trainee readiness and motivation
C)training analysis and principles of learning
D)monitoring and conducting training

Question 30

What are two related issues that training design should focus on?

A)principles of learning and implementation
B)characteristics of instructors and needs analysis
C)instructional objectives and trainee motivation
D)trainees' readiness and delivery

Question 31

Which statement best defines employee learning?

A)the acquisition of skills,behaviours,and abilities to perform future work or to solve an organizational problem
B)the ability for an organization to ensure its people continue to learn and grow
C)the continuing flow of instruction and suggestions from a manager
D)the change in behaviour and thinking of an employee

Question 32

The manager of Southside Dairy Queen discovered that the ongoing customer complaints he had been receiving were all concerning a few of the Drive Thru Counter Crew.What levels of training analysis would be most helpful to the manager?

A)organization and task analyses
B)organization and person analyses
C)task and person analyses
D)organization and job analyses

Question 33

What are two fundamental issues related to training design?

A)trainee motivation and conducting training
B)principles of learning and trainee readiness
C)training evaluation and principles of learning
D)instructional objectives and scheduling

Question 34

What strategy can managers use to ensure the training environment is conducive to learning?

A)use positive and negative reinforcement
B)use rewards and punishment
C)be flexible rather than use structured objectives
D)have participants set personal goals

Question 35

Which statement best defines employee training?

A)the acquisition of skills,behaviours,and abilities to perform current work
B)the acquisition of skills,behaviours,and abilities to perform future work or to solve an organizational problem
C)the ability for an organization to ensure its people continue to learn and grow
D)the continuing flow of instruction and suggestions from a manager

Question 36

What are two related issues that training delivery should focus on?

A)principles of learning and implementation
B)design and conduct training
C)instructional objectives and trainee motivation
D)scheduling and monitoring training

Question 37

The manager of Southside Dairy Queen received an excessive number of customer complaints about the slow service of a few of their Drive Thru Counter Crew.How might the manager gather a more complete picture of the potential training needs?

A)conduct organization,task,and job analyses
B)conduct a needs analysis by meeting with all of the counter crew employees
C)design and evaluate a customer service training program
D)establish customer service training objectives

Question 38

"Employees trained in team methods will be able to demonstrate problem-solving skills within six months." What is this statement an example of?

A)training criteria
B)training objective
C)training pre-test question
D)training delivery

Question 39

The WestSide Super Store received an excessive number of customer complaints.To which phase of the systems approach to training would this information be particularly important?

A)needs assessment
B)training design
C)training delivery
D)evaluation

Question 40

When designers of training programs attend to the basic psychological principles of adult learning,what are they attempting to improve?

A)readiness
B)reactions
C)transfer
D)motivation

Question 41

What is a principle of learning that accommodates and facilitates each person's style and rate of learning?

A)the principle of validation
B)the principle of individual differences
C)the goal setting principle
D)the modelling principle

Question 42

Which training method helps managers learn how to analyze and synthesize facts and generally improve their decision-making skills?

A)action learning
B)self-directed learning
C)case studies
D)job rotation

Question 43

What type of on-the-job training is a manager engaging in who provides a continuing flow of instructions,comments,and suggestions to the subordinate?

A)case study
B)role modelling
C)individual development
D)coaching

Question 44

What principle of learning is being emphasized by performing the same task over and over?

A)meaningfulness of presentation
B)transfer of training
C)whole learning
D)active practice and repetition

Question 45

What is it called when an employee is groomed to take over the supervisor's job by gaining experience in handling important job functions?

A)understudy assignment
B)coaching
C)mentoring
D)role modelling

Question 46

Which of the following is NOT a drawback to on-the-job training?

A)lack of a well-structured training environment
B)lower motivation of trainees
C)the absence of well-defined job performance criteria
D)poor training skills of supervisors

Question 47

Which type of training presents trainees with the opportunity to perform under pressure and to learn from their mistakes?

A)internships
B)vestibule training
C)on-the-job experience
D)apprenticeship training

Question 48

Which method provides a variety of work experiences to broaden the knowledge and understanding required to manage more effectively?

A)role modelling
B)lateral transfer
C)individual development
D)job rotation

Question 49

Which training method enables the maximum number of trainees to be handled by the minimum number of instructors?

A)cooperative training method
B)classroom instruction method
C)apprenticeship training method
D)conference or discussion method

Question 50

What principle of learning is illustrated by giving students information on their learning progress through test and feedback sessions?

A)individual differences
B)feedback and reinforcement
C)validation
D)goal setting

Question 51

Which method of instruction not only uses a computer to generate and score tests to determine the level of trainee proficiency,but can also track the performance of trainees and direct them to appropriate study material to meet their specific needs?

A)computer-based training
B)computer-managed instruction
C)vestibule instruction
D)video simulation instruction

Question 52

Effective customer communication training involves a large behavioural component.What training method would be most effective?

A)on-the-job training
B)role playing
C)CD ROM
D)vestibule training

Question 53

Which characteristics would a successful trainer have?

A)good communication skills,and subject matter expertise
B)possess knowledge of and conduct research on the subject
C)enthusiasm,and researches the subject
D)has a strong will and thorough approach when facilitating student discussions

Question 54

Which method of training delivers material directly through a computer terminal in an interactive format?

A)the classroom Smart Board method
B)the computer-based training method
C)the apprenticeship method
D)the on-the-job method

Question 55

Which is the most common but one of the most poorly implemented training methods used to train employees?

A)on-the-job training
B)the simulation method
C)off-the-job training
D)classroom training

Question 56

Which management training technique emphasizes the need to involve supervisory trainees in handling real-life employee problems,and to receive immediate feedback on their own performance?

A)the leaderless group
B)the management game
C)role playing
D)the case study

Question 57

What is one advantage to on-the-job training?

A)lower cost and greater likelihood of transfer of learning to the job
B)structured training environment
C)well-defined job performance criteria
D)use of a wide variety of training methods

Question 58

Which method of training is used to train employees to operate aircraft,spacecraft,and other highly technical and expensive equipment?

A)simulation method
B)programmed instruction
C)internship
D)vestibule method

Question 59

Which type of training is used in skill trades where new workers entering the industry are given thorough instruction both on and off-the- job in the practical and theoretical aspects of their trades?

A)vestibule training
B)cooperative training
C)apprenticeship training
D)internships

Question 60

What is NOT suggested to overcome common drawbacks of on-the-job training?

A)conducting periodic evaluations,after training is completed,to prevent regression
B)developing realistic goals and/or measures for each OJT area
C)helping supervisors to establish a non-threatening atmosphere that is conducive to learning
D)tying employees' pay to their training progress

Question 61

What is one of the methods for evaluating training?

A)input evaluations
B)outcome evaluations
C)behaviour evaluations
D)job evaluations

Question 62

What is one of the fundamental criteria for evaluating training?

A)input evaluations
B)results evaluations
C)outcome evaluations
D)job evaluations

Question 63

What is evaluated with measurement of changes in profits,customer satisfaction,and operating costs?

A)the extent to which the employees have transferred new skills to the job
B)the extent to which changes in behaviour on the job have impacted the bottom-line
C)the extent to which the employees have successfully learned new KSA's
D)the extent to which employees enjoyed the learning experience

Question 64

What are managers NOT advised to do to implement a successful program in basic and remedial training?

A)use a classroom-oriented approach so employees learn by lectures
B)provide feedback on employee progress
C)relate the training to the employees' goals
D)explain to employees why training will help them in their jobs

Question 65

What is one approach a manager can take to maximize the transfer of training back to the job?

A)feature broad elements of the job in the actual training
B)focus on a few specific principles that can be adapted to fit all work environments
C)establish a climate for transfer with the manager being supportive and ensuring that the employee uses the new skills
D)ensure there is continued financial support for training back to the job

Question 66

What are two benefits of orientation programs that are frequently reported by employers?

A)lower turnover and increased productivity
B)improved employee training and development
C)facilitation of learning and development
D)less of a need for ongoing training and coaching

Question 67

What is one of the methods for evaluating training?

A)input evaluations
B)outcome evaluations
C)learning evaluations
D)job evaluations

Question 68

A small credit union uses "smile sheets" to evaluate its classroom training.Which training evaluation method is being used?

A)reaction evaluations
B)learning evaluations
C)behaviour evaluations
D)results evaluations

Question 69

Which statement describes a factor of orientation programs?

A)Coordination between line and staff managers is NOT necessarily required.
B)Careful planning of the orientation activities is essential.
C)Follow-up and evaluation of orientation activities is NOT required
D)The impact of an orientation program on new employees lasts a short time.

Question 70

Which of the following points is NOT one that managers who want to design team training should keep in mind?

A)team building is a difficult and comprehensive process
B)skills need to be acquired through practice and review of the performance of the team
C)additional training is required to assimilate new members
D)team building is always a linear sequence of "forming,storming,norming and performing"

Question 71

What is one of the simplest,most common,but least effective approaches to training evaluation?

A)reaction evaluations
B)learning evaluations
C)behaviour evaluations
D)results evaluations

Question 72

A legal office uses exams to evaluate its legal assistant training program.Which training evaluation method is being used?

A)reaction evaluations
B)learning evaluations
C)behaviour evaluations
D)results evaluations

Question 73

What percentage of working-age Canadians are below the internationally accepted literacy standard for functioning in today's world,according to surveys?

A)51
B)42
C)39
D)27

Question 74

Which skills and characteristics are NOT part of what differentiates effective teams?

A)ability to evaluate the progress of a task
B)diversity awareness
C)ability to handle difficult team members
D)mutual performance monitoring

Question 75

What is the term for effective application of principles learned to what is required on the job?

A)positive reaction
B)return on investment
C)confirmed learning
D)transfer of training

Question 76

Which evaluation assesses how much employee learning occurs during the training program?

A)results evaluation
B)behaviour evaluation
C)reaction evaluation
D)learning evaluation

Question 77

What are designers of training programs attempting to improve when they strive to make conditions in the training program come as close as possible to those on the job?

A)motivation
B)readiness
C)reactions
D)transfer

Question 78

Which item is NOT on the supervisory orientation checklist?

A)training to be received (when and why)
B)signing of the employment contract
C)a formal greeting,including introduction to colleagues
D)overview of health and safety expectations

Question 79

A large Canadian financial institution tracks performance through customer sales after its sales training.Which training evaluation method is being used?

A)reaction evaluations
B)learning evaluations
C)behaviour evaluations
D)results evaluations

Question 80

A large Canadian bank uses performance reviews to evaluate its financial training modules.Which training evaluation method is being used?

A)reaction evaluations
B)learning evaluations
C)behaviour evaluations
D)results evaluations