Deck 1: Management: An Overview

Question 1

The time focus of planning for first-line managers is very immediate and short-term.

Answer 1

True

Question 2

America's equal employment opportunity laws do not help to guarantee access to organizations for all its citizens.

Answer 2

False

Question 3

Organizations provide the means for societies to meet their needs.

Answer 3

True

Question 4

Regardless of title,position,or management level,all managers perform all management functions.

Question 5

Managers must be able to sense the need for change in themselves,the need for change in their areas of influence and organization to be successful.

Question 6

The three categories of a manager's roles are interpersonal,informational,and decisional.

Question 7

Leading is a more time-consuming function for top-level management,as compared to lower-level management.

Question 8

The manager's job is a science where they work systematically and analytically and relying on intuition or judgment is not appropriate.

Question 9

Managers no longer manage a homogeneous workforce.

Question 10

The five basic roles of management are planning,organizing,staffing,leading,and controlling.

Question 11

Controlling attempts to prevent,identify,and correct deviations from guidelines and to evaluate both people and processes.

Question 12

Leadership involves gaining commitments from organizational members to achieve management's goals and properly equipping them to do so.

Question 13

Each employee need not have and act on a personal ethical and moral code.

Question 14

Top management includes supervisors,team leaders,and team facilitators who oversee the work of nonmanagement people.

Question 15

The five managerial functions are each separate,independent,and isolated activities of daily work.

Question 16

Planning,organizing,monitoring,negotiating,and controlling are the five management functions.

Question 17

Both managers and organizations must strive to exceed customer needs.

Question 18

Through leadership,managers help their organizations and their employees achieve their goals.

Question 19

A customer includes any person or group,both inside and outside an organization,which uses or consumes outputs from an organization or its members.

Question 20

Managers at all levels do not have to continually monitor external influences to identify trends and changes and adjust their plans as necessary.

Question 21

Differing cultural and national origins,varying ethnic and racial backgrounds,different age groups and mental capabilities represents:

A)a management myth.
B)globalization
C)skills of management
D)diversity

Question 22

Which of the following does not describe an objective?

A)long term
B)specific
C)results-oriented
D)measurable

Question 23

An example of a decisional role held by managers is a resource allocator.

Question 24

Regular,reoccurring,and routine tasks are often everyday expectations of managers' workloads.

Question 25

Human skills of managers are not required to be used at all three levels of management.

Question 26

It is reasonable to expect that a lower-level manager spend proportionately more time on planning than an upper-level manager.

Question 27

Quality is defined by whom?

A)internal customers
B)external customers
C)both
D)neither

Question 28

Managers are evaluated in how well they demonstrate through everyday actions the essential ideas they generate.

Question 29

An entity managed by one or more persons to achieve stated goals is known as a(n)____________.

A)business
B)corporation
C)organization
D)group

Question 30

Top managers develop objectives to implement middle management goals.

Question 31

Most managers have and take the time to reflect upon a systematic plan of daily work.

Question 32

The branch of philosophy concerned with what constitutes right and wrong human conduct,including values and actions,in a given set of circumstances is defined as:

A)leadership.
B)character study
C)ethics.
D)behavioral studies.

Question 33

Gaining commitments from organizational members to achieve management's goal is __________:

A)organizing.
B)cooperating.
C)coordinating.
D)leading.

Question 34

The ability to interact and communicate with others is a technical skill.

Question 35

First-line managers use conceptual skills more often than technical skills.

Question 36

Quality of organizational achievements can be identified by measuring ____________.

A)amounts of immediate profits
B)expanding overseas markets
C)number of skilled employees
D)customer needs being met

Question 37

The manager's ability to work effectively as a group member and to build cooperative effort within the group depends on conceptual skills.

Question 38

__________ is often said to be the only constant in business.

A)Survival
B)Profit
C)Change
D)Quality

Question 39

Individually and collectively setting and achieving goals by exercising related functions and coordinating various resources describes __________.

A)leadership
B)supervision
C)management
D)administration

Question 40

Technical skills are the abilities to use the processes,practices,techniques,and tools of the specialty area a manager supervise.

Question 41

Managers whose expertise lies primarily in one or another of the speciality areas such as marketing,operations,or finance are known as:

A)middle managers.
B)supervisors.
C)top managers.
D)functional managers.

Question 42

An acceptable order or priority of the five primary management functions is ____________.

A)planning,organizing,staffing,controlling,leading
B)planning,organizing,leading,staffing,controlling
C)planning,organizing,controlling,staffing,leading
D)planning,organizing,staffing,leading,controlling

Question 43

The management function that lays the groundwork for all other functions and is the first step taken when performing them is called:

A)organizing.
B)controlling.
C)staffing.
D)planning.

Question 44

Three interpersonal management roles are figurehead,leader,and ____________.

A)negotiator
B)monitor
C)disseminator
D)liaison

Question 45

Which of the following management functions do top managers typically spend most of their time doing?

A)planning
B)controlling
C)leading
D)staffing

Question 46

Making decisions regarding next year's budget is an example of which of the following management functions?

A)organizing
B)staffing
C)planning
D)controlling

Question 47

Which of the following describes the role in which the manager is building contacts through which to gather information?

A)leadership role
B)spokesperson or representative role
C)negotiator role
D)liaison role

Question 48

Middle managers:

A)plan primarily for the short term.
B)determine long-term human resource needs.
C)plan for the entire organization.
D)develop objectives to implement top-management goals.

Question 49

Which of the following is a part of controlling?

A)recruiting employees
B)developing job descriptions
C)creating objectives and goals
D)measuring performance against standards

Question 50

Managers that establish long-term companywide goals are ____________.

A)first-line managers
B)supervisors
C)middle managers
D)top management

Question 51

Many small businesses that call their customers neighbors cannot escape influences from abroad which would include the following except:

A)raw materials.
B)supplies.
C)retail inventories
D)manufacturers overhead.

Question 52

Which of the following is not an activity involved in the staffing function?

A)reviewing the credentials of employment candidates
B)training the employee
C)orienting the employee
D)assigning work duties and delegating authority

Question 53

Which of the following is not a decisional management role?

A)entrepreneur
B)disturbance handler
C)investigator
D)resource allocator

Question 54

__________ is sometimes executed as the final stage of the organizing function.

A)Staffing
B)Controlling
C)Leading
D)None of the above

Question 55

Which of the following is not one of the business functions that are universal and apply to every type of business?

A)power team training
B)marketing
C)operations
D)finance

Question 56

Management ____________ are the daily work activities,while management ____________ are their abilities,talents,or capabilities to perform the work.

A)roles;functions
B)roles;titles
C)functions;roles
D)functions;skills

Question 57

The information role that constantly scans the environment is:

A)monitor
B)disseminator
C)externalist
D)spokesperson

Question 58

External forces that may influence planning include__________ forces:

A)social
B)political
C)technological
D)all of the above

Question 59

Which management function focuses on creating a structure to facilitate the accomplishment of goals?

A)organizing
B)planning
C)leading
D)staffing

Question 60

The chief executive officer (CEO)and his,her or their immediate subordinates,usually called vice presidents,are usually referred to as:

A)middle management.
B)top management.
C)board of directors.
D)stockholders.

Question 61

Which of the following is not one of the skills required of managers?

A)human
B)conceptual
C)technical
D)all of these skills are required

Question 62

Which of the following describes the role in which the manager is responsible for determining who in the work unit gets the resources,and how much each person gets?

A)cashier
B)controller
C)resource allocator
D)budget specialist

Question 63

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
management

Question 64

The premise that all managers reflect and systematically plan all work through each day is a(n)____________.

A)reality
B)common myth
C)acceptable social standard
D)practiced technique

Question 65

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
technical skills

Question 66

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
role

Question 67

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
goal

Question 68

Interruptions,crises,meetings,and unexpected commitments for managers are considered a(n)____________.

A)common myth
B)reality
C)chance occurrence
D)once in a while inconvenience

Question 69

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
management hierarchy

Question 70

If you are both good with the task and good with people,you might have a high level of what kind of management skills?

A)professional and personal
B)conceptual and human
C)technical and human
D)technical and conceptual

Question 71

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
organization

Question 72

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
conceptual skills

Question 73

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
customers

Question 74

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
objective

Question 75

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
human skills

Question 76

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
CRM

Question 77

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
first-line management

Question 78

MATCHING
Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager's behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
f. Ben and Jerry's nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various "rungs" of the organization's structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
middle management

Question 79

Technological skills are most essential at the __________ level of management.

A)first-line
B)middle
C)top
D)both first-line and middle

Question 80

Which of the following management skills requires the most mental effort and thought?

A)human
B)conceptual
C)technical
D)mechanical