Deck 7: Training and Development

Question 1

Informal learning that occurs without a formal structure,curriculum,or professional trainer is probably the most common form of learning.

Answer 1

True

Question 2

Development focuses on developing competencies that an employee or workgroup is expected to need in the future.

Answer 2

True

Question 3

One large study found that trainees who had used video games had a lower factual knowledge level compared to trainees in comparison groups.

Answer 3

False

Question 4

Training refers to formal and informal activities intended to improve competencies relevant to an employee's or workgroup's current job.

Question 5

Most companies take the time to evaluate the success of their training efforts formally.

Question 6

Globally competent leaders who are able to lead effectively across cultures and countries are critical to the success of multinational organizations.

Question 7

An organizational needs analysis identifies where in the organization development should be avoided.

Question 8

Lifelong learning is a formal commitment to ensuring that employees have and develop the skills they need to be effective in their jobs today and in the future.

Question 9

ROI can help trainers and management know whether training is beneficial to the organization and identify the financial return on the company's training investment.

Question 10

Experiential training involves role-playing,action learning,and other techniques designed to give learners experience doing the desired tasks or behaviors.

Question 11

A task needs analysis focuses on identifying which jobs,competencies,abilities,behaviors,etc.,the training effort should focus.

Question 12

Psychomotor objectives relate to progressive levels of behaviors from observing someone perform the physical skill to mastering the skill.

Question 13

A needs assessment is the first step in establishing a training or development program.

Question 14

The most well-known and frequently used model for assessing training effectiveness was developed by Erick Erikson.

Question 15

On-the-job training typically relies on both verbal and written instructions,observation,imitation,and practice.

Question 16

Learning style refers to how people's information processing remains the same when problem solving.

Question 17

Having a code of ethics is sufficient to ensure ethical employee behavior.

Question 18

Knowing something isn't the same as being willing or able to use it on the job.

Question 19

Learning objectives identify desired learning outcomes based on the needs assessment.

Question 20

Bloom's taxonomy of cognitive objectives is not useful when describing the action a learner takes in each level of learning.

Question 21

Socialization helps new employees understand the organization's values,processes,and traditions.

Question 22

__________ evaluates how individual employees are doing in the training area and determines who needs what type of training.

A) Organizational needs analysis
B) Task need analysis
C) Person need analysis
D) Needs assessment

Question 23

Diversity training promotes equality,fairness,and inclusiveness.

Question 24

__________ is done once the learning objectives are in place.

A) Conducting needs assessments
B) Developing learning objectives
C) Designing the training
D) Implementing the training

Question 25

Orientation is the same thing as training.

Question 26

__________ identifies where in the organization development or improvement opportunities exist.

A) Organizational needs analysis
B) Task need analysis
C) Person need analysis
D) Needs assessment

Question 27

__________ focuses on developing competencies that an employee or workgroup is expected to need in the future.

A) Training
B) Learning
C) Development
D) Performance

Question 28

__________ refers to formal and informal activities intended to improve competencies relevant to an employee's or workgroup's current job.

A) Training
B) Learning
C) Development
D) Performance

Question 29

Training assessment and evaluation later evaluate whether the __________ objectives are met.

A) learning
B) cognitive learning
C) affective learning
D) psychomotor learning

Question 30

__________ objectives guide the development of the training content and delivery methods.

A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 31

What is the second step in an effective training process?

A) Conduct needs assessment
B) Develop learning objectives
C) Design the training
D) Implement the training

Question 32

What is the third step in an effective training process?

A) Conduct needs assessment
B) Develop learning objectives
C) Design the training
D) Implement the training

Question 33

What is the fifth step in an effective training process?

A) Conduct needs assessment
B) Develop learning objectives
C) Evaluate the training
D) Implement the training

Question 34

__________ objectives serve to increase some type of knowledge.

A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 35

The best diversity training program will change employees' behaviors even without sufficient organizational,leadership,and cultural support for diversity and inclusion.

Question 36

What is the fourth step in an effective training process?

A) Conduct needs assessment
B) Develop learning objectives
C) Evaluate the training
D) Implement the training

Question 37

Kirk needs to design an effective new-hire training process in his department.What should he do first?

A) Conduct a needs assessment
B) Develop learning objectives
C) Design the training
D) Implement the training

Question 38

The primary outcome of a(n) __________ is the set of training objectives identifying the ultimate goals of the training program.

A) organizational needs analysis
B) task need analysis
C) person need analysis
D) needs assessment

Question 39

__________ focuses on identifying which jobs,competencies,abilities,behaviors,etc.,the training effort should focus.

A) Organizational needs analysis
B) Task need analysis
C) Person need analysis
D) Needs assessment

Question 40

Motivation to transfer reflects the intention and willingness to transfer any knowledge acquired in a training or development activity back to the work context.

Question 41

__________ training occurs when an individual learns while performing the job.

A) Classroom
B) On-the-job
C) Virtual
D) Experiential

Question 42

__________ is a formal commitment to ensuring that employees have and develop the skills they need to be effective in their jobs today and in the future.

A) Lifelong learning
B) Learning styles
C) Aptitude treatment interaction
D) Sensory modality

Question 43

How people differ in processing information when problem solving or learning is called __________.

A) lifelong learning
B) a learning style
C) aptitude treatment interaction
D) sensory modality

Question 44

Suzy wants to make sure that she is providing the most appropriate training for her employees,who are located around the world.She should look into __________ training.

A) classroom
B) on-the-job
C) virtual
D) experiential

Question 45

__________ objectives seek to change the learner's attitude,choices,and relationships.

A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 46

When a supervisor or coworker answers a question or gives feedback,__________ training has occurred.

A) classroom
B) on-the-job
C) virtual
D) experiential

Question 47

The concept that some training strategies are more or less effective depending on a learner's particular abilities,personality traits,and other characteristics is referred to as __________.

A) lifelong learning
B) a learning style
C) aptitude treatment interaction
D) sensory modality

Question 48

Bloom's taxonomy of __________ objectives is often used to describe the action a learner takes in each level of learning.

A) learning
B) cognitive learning
C) affective learning
D) psychomotor learning

Question 49

__________objectives build a physical skill.

A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 50

__________ can also include tuition reimbursement for relevant college-level coursework.

A) Lifelong learning
B) Learning styles
C) Aptitude treatment interaction
D) Sensory modality

Question 51

__________ objectives inform the design of the training program.

A) Training
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 52

__________ programs include in-house training in basic skills such as English language usage,decision making,problem solving,and leadership.

A) Lifelong learning
B) Learning styles
C) Aptitude treatment interaction
D) Sensory modality

Question 53

__________ training involves role-playing,action learning,and other techniques designed to give learners experience doing the desired tasks or behaviors,rather than just learning about them.

A) Classroom
B) On-the-job
C) Virtual
D) Experiential

Question 54

__________ training is conducted face-to-face with a trainer instructing an individual or group of learners.

A) Classroom
B) On-the-job
C) Virtual
D) Experiential

Question 55

Giving teams or work groups an actual problem and having them solve it as part of the training is also a type of __________ training.

A) classroom
B) on-the-job
C) virtual
D) experiential

Question 56

__________ can lead to productivity improvements,greater workforce flexibility,reduced material and capital costs,a better motivated workforce,and improved product quality.

A) Lifelong learning
B) Learning styles
C) Aptitude treatment interaction
D) Sensory modality

Question 57

__________ consists of the skills and knowledge employees need that change as new technologies are used and as the company's strategy changes to stay competitive.

A) Lifelong learning
B) Learning styles
C) Aptitude treatment interaction
D) Sensory modality

Question 58

__________ objectives help to change an attitude,relationship,or appreciation.

A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 59

__________ training typically relies on both verbal and written instructions,observation,imitation,and practice.

A) Classroom
B) On-the-job
C) Virtual
D) Experiential

Question 60

__________ objectives relate to progressive levels of behaviors from observing someone perform the physical skill to mastering the skill.

A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning

Question 61

A sensory modality preference for learning by hearing is called _______.

A) visual
B) auditory
C) tactile
D) kinesthetic

Question 62

__________ is the change in participants' knowledge,skills,or attitudes.

A) Reaction
B) Learning
C) Behavior
D) Results

Question 63

A sensory modality preference for learning by touching is called _______.

A) visual
B) auditory
C) tactile
D) kinesthetic

Question 64

__________ is a system that interacts with the environment through one of the basic senses.

A) Lifelong learning
B) A learning style
C) Aptitude treatment interaction
D) Sensory modality

Question 65

Sally learns best in a hands-on environment by trying to actually do the new work or activity.She most likely has a(n) __________ sensory modality preference for learning.

A) visual
B) auditory
C) tactile
D) kinesthetic

Question 66

A sensory modality preference for learning by doing is called _______.

A) visual
B) auditory
C) tactile
D) kinesthetic

Question 67

Without proper __________,an organization cannot know whether a training program should be improved or even continued.

A) evaluation
B) implementation
C) objectives
D) discovery

Question 68

To realize the greatest business value from training,it is essential to __________ .

A) evaluate whether training objectives were met
B) obtain the approval of management
C) ensure that the cost is affordable
D) hire the best trainers.

Question 69

______ learners tend to prefer active learning activities.

A) Discovery
B) Experiential
C) Observational
D) Structured

Question 70

Participant feedback forms are usually used to assess __________.

A) reaction
B) learning
C) behavior
D) results

Question 71

_________ learners tend to prefer informational and active-reflective methods.

A) Discovery
B) Experiential
C) Observational
D) Structured

Question 72

The most well-known and frequently used model for assessing training effectiveness was developed by __________.

A) Kirkpatrick
B) Maslow
C) Bloom
D) Meyers-Briggs

Question 73

Systematically collecting the information necessary to make effective decisions about adopting,improving,valuing,and continuing an instructional activity or set of activities is training _________________.

A) evaluation
B) implementation
C) objectives
D) discovery

Question 74

__________ learners like to take notes and write down task steps.

A) Discovery
B) Experiential
C) Group
D) Structured

Question 75

__________ learning is related to preferences for interactional learning.

A) Discovery
B) Experiential
C) Group
D) Structured

Question 76

__________learners prefer subjective assessments,interactional activities,informational methods,and active-reflective activities.

A) Discovery
B) Experiential
C) Observational
D) Structured

Question 77

A preference for exploration during learning is called __________ learning.

A) discovery
B) experiential
C) observational
D) structured

Question 78

A preference to work with others while learning is called _______ learning.

A) discovery
B) experiential
C) group
D) structured

Question 79

A sensory modality preference for learning by seeing is called _______.

A) visual
B) auditory
C) tactile
D) kinesthetic

Question 80

__________ identified four levels of training and learning evaluation.

A) Kirkpatrick
B) Maslow
C) Bloom
D) Meyers-Briggs