Question 1

Good verbal communication skills for dental radiographers involve&#10;A)speaking in a rushed manner to convince the patient that the radiographer is working hard.&#10;B)using words such as cut,drill,and scrape to put the procedure in the patient's language so that the patient may understand.&#10;C)a loud tone of voice so that the patient may hear clearly.&#10;D)a soft tone of voice.

Accepted Answer

Good verbal communication skills for dental radiographers involve a soft tone of voice.Some words used in the dental setting (e.g. ,cut,drill,scrape,zap)are associated with negative images and must be avoided.The dental radiographer should avoid speaking in a rushed or tense manner.

Question 2

Your patients will feel that you are indifferent to them if you do which of the following nonverbal communication actions? .&#10;A)Use consistent verbal and nonverbal messages.&#10;B)Do not look them directly in the eyes.&#10;C)Lean slightly toward them.&#10;D)Have an attentive posture.

Accepted Answer

When nonverbal messages are consistent with verbal messages,the patient is more likely to relax and trust the dental professional.A lack of eye contact is often interpreted as indifference or lack of concern.Leaning slightly toward the patient,with relaxed,still hands,is a nonverbal cue associated with interest and warmth.An attentive posture is a nonverbal communication skill associated with interest and warmth.

Question 3

Inviting a patient to ask questions&#10;A)wastes time.&#10;B)discourages communication.&#10;C)enhances communication.&#10;D)intimidates the patient.

Accepted Answer

Inviting a patient to ask questions enhances communication.

Question 4

The patient's first impression of the dental team most often involves the&#10;A)dentist.&#10;B)dental hygienist.&#10;C)dental auxiliary.&#10;D)entrance to the building.

Accepted Answer

The patient's first impression of the dental team most often involves the dental auxiliary.

Question 5

Which of the following would be an example of the use of interpersonal skills rather than technical skills with patients?&#10;A)Proper maintenance of processing equipment&#10;B)Discussing the rationale for use of dental images&#10;C)Correct receptor positioning&#10;D)Preventing light leaks in the darkroom

Accepted Answer

Proper maintenance of processing equipment would be an example of the use of technical skills with patients.Discussing the rationale for use of dental images would be an example of the use of interpersonal skills rather than technical skills with patients.Correct receptor positioning would be an example of the use of technical skills with patients.Preventing light leaks in the darkroom would be an example of the use of technical skills with patients.

Question 6

The term facilitation means&#10;A)initiating.&#10;B)the act of making easier.&#10;C)the act of continuing.&#10;D)construction of a facility.

Accepted Answer

The term facilitation means the act of making easier.

Question 7

If,while treating your patient,your nonverbal messages are consistent with your verbal messages,your patient is more likely to&#10;A)relax.&#10;B)be distrustful.&#10;C)be apprehensive.&#10;D)be fearful.

Accepted Answer

When nonverbal messages are consistent with verbal messages,the patient is more likely to relax and be trustful.When nonverbal messages are not consistent with verbal messages,the patient is more likely to be distrustful.When nonverbal messages are not consistent with verbal messages,the patient is more likely to respond with apprehension.

Question 8

When a patient trusts the dental professional,the patient is&#10;A)less likely to provide information.&#10;B)less likely to cooperate during treatment.&#10;C)more likely to comply with prescribed treatment.&#10;D)less likely to return for further treatment.

Accepted Answer

When a patient trusts the dental professional,the patient is more likely to comply with prescribed treatment.

Question 9

Which of the following is the best way to show your patient that you are listening to him or her?&#10;A)Interrupt if the patient gets &#34;off track.&#34;&#10;B)Correct the patient if he or she is wrong.&#10;C)Finish the patient's sentences to show that the radiographer is following the patient's train of thought.&#10;D)Give the patient undivided attention.

Accepted Answer

When listening to a patient,the dental radiographer should give the patient undivided attention;never interrupt the patient;never correct the patient;never finish the patient's sentences.

Question 10

Communication is defined in the text as&#10;A)having a conversation.&#10;B)establishing a connection.&#10;C)the process by which information is exchanged between two or more persons.&#10;D)two or more persons in the same location or room.

Accepted Answer

Communication is defined in the text as the process by which information is exchanged between two or more persons.

Deck 12: Patient Relations and the Dental Radiographer